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    Service Support Representative - Toronto, ON, Canada - L'OCCITANE Group

    L'OCCITANE Group
    L'OCCITANE Group Toronto, ON, Canada

    1 week ago

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    Description

    L'Occitane en Provence, founded in 1976 in the Provence region of France, is a worldwide brand that offers premium, natural-based, personal care and wellbeing Provencal products and services.

    L'Occitane continues to grow, opening several new boutiques nationwide.

    L'Occitane seeks to revive the Provencal way of life and traditions through high quality, effective personal care products as a great answer for natural wellbeing.

    L'Occitane Group's mission is to "empower entrepreneurs and communities to cultivate natural beauty and well-being and regenerate nature".

    L'Occitane is also committed to sustainability for business, people & the planet, as well as respect of human rights, ethics principles and labor protection.

    All employees at L'Occitane must therefore implement the company's mission and integrate the social, environmental, economic, and legal effects of their actions in their day-to-day job.

    In practice, this means that any employee at L'Occitane shall contribute to growing sales, regenerating nature, caring for our consumers & partners and supporting our employees.

    Both job descriptions & performance objectives shall explicitly reflect the employee's contribution & impact to the triple bottom-line (people, planet, profit).

    The Sell in and B2B Customer Service Associate will oversee daily operations to ensure exceptional customer satisfaction to all our US and Canada Sell in and B2B customers.

    The Sell in & B2B Customer Service associate will be managing customers inquiries, process orders, delivery documents and invoicing accurately following the order management procedure to meet the customer needs.

    The Sell in & B2B Customer Service Associate will be collaborating closely with the Customer Service Manager to ensure process documentation and improving customer experience.

    Responsible for daily operations of the Sell In and B2B Customer Service department.
    Address customer complaints, claims, and returns promptly and effectively.
    Continuously optimize the order fulfillment process to enhance the customer experience.


    Data Management:
    ~ Assist in maintaining accurate customer master data, ensuring timely updates and integrity of information.

    Leveraging emerging supply chain capabilities and technology such as EDI to improve customer collaboration and service.
    Handle escalated customer issues and complaints with professionalism and ensuring timely resolution and customer satisfaction.

    Team Collaboration and Support:
    ~ Provide support and assistance to team members, maintaining a positive work environment and contributing to team success.


    KEY PERFORMANCE INDICATORS:
    ~% of orders Managed and shipped.
    ~ Customer Complaint and chargeback.

    Proven record of delivering outstanding customer service support in a team-based setting.

    Bachelor's degree in supply chain management, Business Administration, or a related field, or its equivalent from a foreign institution.

    1-3 years of experience in Supply Chain Management and/or Customer Service

    Proficiency in SAP ERP system SAP S/4 Hana
    Advanced Excel skills
    Knowledge of inventory management practices and fulfilment operations
    Fluent in English

    As part of this, we are committed to building an environment that is free from discrimination and harassment where everyone feels respected and valued.

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