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    Success Manager - London, ON, Canada - SegmentStream LTD

    SegmentStream LTD
    SegmentStream LTD London, ON, Canada

    2 weeks ago

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    Description

    As a Customer Success Manager at SegmentStream, you will help senior leaders at some of the well-known and fast-growing brands solve their most pressing digital marketing problems through applying our AI-driven marketing attribution and optimization technology.

    The role involves a consultative and holistic approach to both digital marketing and client management.

    The ideal candidate would be a strong performer who is looking to directly impact the digital marketing strategy of some of the most innovative brands and have a lot of fun while doing it.

    If you love the fast-paced environment of a startup, digital marketing, and working closely with clients, then this is an incredibly unique opportunity to join a high-performing team and help blaze the trail for future growth.

    SegmentStream is a fast-growing B2B SaaS company developing cutting-edge marketing technology that is changing how leading businesses analyse and optimise the performance of their online marketing campaigns in a cookieless world.

    Our product — is a Conversion Modelling Platform that provides advanced marketing teams with a next-generation solution to replace outdated multi-touch attribution tools that are no longer suitable for today's complex customer journeys.

    Founded in 2018 and headquartered in London, UK, SegmentStream is now trusted by many leading customers across the globe and is fortunate to be VC-backed by one of the best investors in the industry — Fort Ross Ventures, one of the world's leading startup accelerators — TechStars, as well as some biggest names in the B2B SaaS world, including the founders of Pipedrive, Dynamic Yield , and other great companies.

    SegmentStream is proud to be an official Google Cloud & Google Marketing Platform partner, as well as a member of the Facebook Business Accelerator .

    Own the overall success of the assigned portfolio of our blue-chip customers which partner with SegmentStream to improve their digital marketing results by implementing our innovative Conversion Modelling Platform;
    Be responsible for the full customer lifecycle including post-sales onboarding, product adoption and value delivery, post-implementation consultation, and following support;
    Act as a trusted advisor and consult customers on the proper usage of SegmentStream technology to achieve higher ROAS and lower CPA from their main advertising channels such as Facebook Ads, Google Ads, and others;
    Monitor the ongoing customer's results and satisfaction of partnership with SegmentStream to ensure a renewal for the next contract term;
    Strong knowledge of Google Analytics as well as vast experience working with Google Ads or/and Facebook Ads . Experience with multi-touch attribution, marketing mix modelling, or alternative marketing measurement solutions would be preferable;

    Ideally, you've already been working as a Solution Consultant / Customer Success Manager / Pre-sales Engineer / Performance Marketing Consultan t, or a similar role.

    A desire to join a core team of the early-stage technology startup where it is always required to roll up the sleeves and get stuff done, including things that you haven't done before.

    Working at a startup is not always a smooth ride — you can face a lot of different challenges and shifting circumstances.

    At the current stage of our company development, we are seeking builders, not maintainers. We are looking for a self-driven and energetic individual who wants to join a fast-growing global SaaS startup and build a massive company together while growing as a professional and future leader;
    You are not afraid to lead conversations with senior executives, and can persuade another person who is clearly wrong about some topic is to change their beliefs without sounding arrogant;
    You can admit what you don't know, and learn fast when it comes to new products, technical concepts, and changes in the environment;
    Love helping people. Unique and high-quality SaaS product that solves a massive problem for a huge market;
    Fast-growing, fully distributed, and international team of smart people who not only love what they do but are also really good at it;
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