Product Manager - Canada - PagerDuty External

PagerDuty External

Verified Company

Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

How You Contribute to Our Vision - Key Responsibilities:

You will establish a strategy for features/services that enable our lead to cash, marketing, and customer support systems and processes. With a finger on the pulse of our internal and external customers, you'll work closely with Finance, Sales, Customer Success Group, Marketing, Operations, Product, and Legal to develop scalable processes and solutions to complex business problems.
Influence and lead collaborative reviews with various stakeholders to conceptualize, develop, interpret, and analyze requirements to align business process efficiencies and improvements with system functionality, and ensure the accuracy of information feeding into the CRM systems.
Gain a deep understanding of our selling and support motions and identify opportunities to drive process and efficiency improvements.
Develop a roadmap that accomplishes business/customer goals and aligns with the team and company charter.
Support and optimize business transformation for the Sales and Customer Success Group organizations. Work with key stakeholders to document and validate business objectives and requirements for implementation by technical teams.
Develop, review and execute system test scripts, and perform endtoend testing of business processes.

Skills and Attributes:

Selfstarter, reliable team player with ability to deliver projects ontime.
Ability to thrive in highintensity, rapidly changing environment, and to successfully manage multiple projects simultaneously with a sense of urgency.
You have excellent written and oral communication skills with the ability to communicate strategies & results effectively across multi levels within the organization.

Minimum Requirements:

4+ years of product management or business analyst experience.
Experience with Salesforce service cloud.
Experience with Salesforce sales cloud.
Experience with agile/scrum.
Experience in B2B SaaS environment.

Preferred Qualifications:

Salesforce certified administrator.
Experience with Salesforce CPQ.

The base salary range for this position is 131, ,000 CAD. This role may also be eligible for bonus, commission, equity, and benefits.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

PagerDuty is a global company focused on inclusion and employee well-being by building a culture that isn't location specific and gives equal opportunity to everyone—regardless of where you are working.

As a Dutonian, you can expect competitive pay and benefits; structured learning, development, and advancement; immersion in our award-winning company culture; and exceptional colleagues. PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Sydney, Tokyo, and Toronto, with remote opportunities in those countries and Chile. We offer a hybrid, flexible workplace, while also providing ample opportunities for connection in-person and virtually with your fellow Dutonians.

Not sure if you qualify?

PagerDuty Offers

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.

Your package may include:

Competitive salary and company equity
Comprehensive benefits package from day one
Flexible work arrangements
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Paid parental leave up to 22 weeks for pregnant parent, up to 12 weeks for nonpregnant parent (some countries have longer leave standards and we comply with local laws)
Generous paid vacation time
Paid holidays and sick leave
Paid volunteer time off 20 hours per year
Biannual companywide hack weeks
Mental wellness programs
Dutonian Wellness Days & Midyear Wellness Week scheduled companywide paid days off in addition to PTO and scheduled holidays
HibernationDuty a week each year when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge

About PagerDuty
PagerDuty, Inc

(NYSE:

PD) is a leader in digital operations management.

In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a better digital experience to their customers, every time.

Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future.

Notable customers include Cisco, Genentech, Electronic Arts, Cox Automotive, Shopify, Zoom, DoorDash and more.

Led by CEO Jennifer Tejada, 50% of our board of directors is comprised of women, 45% of our managers are from underrepresented groups, and we are a proud member of the