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    Commercial Client Manager - Mississauga, ON, Canada - 00416 Citibank Canada

    00416 Citibank Canada
    00416 Citibank Canada Mississauga, ON, Canada

    1 week ago

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    Description
    Citi Commercial Bank (CCB) - Client Onboarding Manager

    Citi Commercial Bank (CCB) helps mid-sized companies, across a variety of sectors, develop their businesses and enter new markets.

    The Client Onboarding Manager in the Citi Commercial Banking team will deliver client onboarding services to our customers who need Citibank's Treasury and Trade Solutions products.

    Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Applies professional judgment when interpreting data and results. Quality and timeliness of service provided will affect the effectiveness of self and the team.

    Lead the implementation of all CCB deals in line with project management methodology and have end-to-end management of dedicated client deal portfolio enhancing the client onboarding experience.

    # Oversight of all client onboarding activity end-to-end (including standard, low complexity, and complex account opening, account maintenance, product, and technical onboarding deals). Ensure the solution meets the clients' expectations and is in line with contractual obligations and agreements.
    # Support the client through their Onboarding journey – responding to technical queries, set up/entitle client profiles as per requirements, support client testing and migration to live production.
    # Co-ordinate with Sales, Product Management, Client Services, and Operations partners to deliver the client deals and ensure client satisfaction – navigate bank on behalf of client, leveraging Citi's global resources and escalation channels as required to ensure smooth delivery.
    # Serve as a single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
    # Develop and maintain a customized project plan tailored to the client's requirements, outlining deliverables, milestones, critical path items, and actions.
    # Establish an appropriate governance model to deliver client requirements ensuring strict adherence to defined quality standards and practices outlined in "best practices" collateral.
    # Accurately report project status, escalating effectively for "on hold" and slow-moving deals.
    # Effectively manage client relationships and ultimately act as a trusted advisor for a dedicated client portfolio.
    # Lead meetings and coordinate activities of the cross-organizational implementation teams.
    # Maintain solid relationships with key client and internal stakeholders.
    # Partner with the client to escalate and manage critical issues to resolution.
    # Manage regular client communication for a portfolio of projects and serve as an escalation point for key client and internal stakeholders.
    # Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
    # Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    Wide organizational knowledge and cross-functional teamwork experience to deliver multi-work stream projects. Communication and presentation skills to command senior client and senior internal stakeholder meetings (Steering Committees). ability to promote team building and develop partnerships with other teams. Self-starter and ability to take initiative in driving projects forward. Excellent organizational and planning skills. Excellent customer interaction and management skills. Ability to effectively manage and navigate through multi-faceted disciplines throughout the Bank. Project Management Certification by a reputable organization (PMI) is preferential.

    Job Family Group:
    Customer Service

    Time Type:
    Full time

    Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

    If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review here .

    #
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