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    Bilingual Collection Associate - Markham, ON, Canada - Prime Hires

    Prime Hires
    Prime Hires Markham, ON, Canada

    3 weeks ago

    Default job background
    Description

    TITLE:
    Collections Representative


    PAY:
    $30/hr


    CONTRACT:
    06/10/2024 to 06/09/2025


    LOCATION:

    The Customer Assistance team is accountable to answer internal inbound calls regarding billing and payment inquiries from the Sales and Service Team.

    Calls often require the ability to troubleshoot by evaluating payment history and reviewing online invoices. In addition, the team processes all payments, refunds and collections.

    Delinquency and Collections processes include creating and validating delinquency letters, preparing registered letters and outbound calls to customers to reschedule payments.

    Refunds or credits to clients may be system issued or by cheque.


    SKILLS AND QUALIFICATIONS:

    • Able to communicate with clients (written and verbal communication skills)
    • Attention to detail verifying amounts for clients
    • Flexible open to change
    • Able to handle difficult conversations
    • Time management 1+ years relevant experience
    • Bilingual fluent French (reading/writing/verbal)

    NICE TO HAVE:

    • Computer literacy skills
    • Phone experience in any industry preferred
    • Customer service experience preferred financial industry experience We thank you for your interest in the position, however, only those who are qualified will be contacted Inclusion and Equal Opportunity EmploymentOur client is an equal opportunity employer committed to diversity and inclusion; We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Native American status or any other legallyprotected factors.
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