Director VOC and CX Insights - Toronto

We are ready to take this game to the next level and need someone passionate to be a key role in the design, management, and continuous evolution of a best-in-class VoC program across the enterprise. · Research & Survey Design – skilled in designing effective surveys using best p ...

+Job summary · About the Opportunity · Experience Advisors (XA) is searching for a Research Lead to own the strategy, execution, and storytelling for our largest Voice-of-Customer (VoC) and Voice-of-Employee (VoE) programmes. · ...

The Senior Customer Success Manager plays a dual critical role in optimizing the customer lifecycle for our most complex and high-value accounts while simultaneously elevating the performance of the broader Customer Success team. · This is a newly created position. ...

This is a dual-mandate role where you'll own customer-facing roadmaps while also building the AI tools that multiply team efficency. · ...

We're looking for a Director, Customer Onboarding to join our Success department · Lead the strategy, execution and evolution of one of the most critical customer-facing functions. · ...

We are seeking a results-oriented Product Marketing Manager to drive product awareness adoption revenue growth through compelling value propositions go-to-market execution sales enablement data-driven optimization. · This role requires an entrepreneurial self-starter who thrives ...

Ce rôle comporte des responsabilités de gestion d'équipe, notamment le développement et la croissance des membres, l'exécution de projets et la gestion de la performance. · ...

We are ready to take this game to the next level and need someone passionate to be a key role in the design, management, and continuous evolution of a best-in-class VoC program across the enterprise. · This role leads the development and execution of specific listening posts with ...

We are ready to take this game to the next level and need someone passionate to be a key role in the design, management, and continuous evolution of a best-in-class VoC program across the enterprise. · Post-secondary degree/diploma or equivalent in a relevant discipline such as c ...

We are searching for a Research Lead to own the strategy, execution, and storytelling for our largest Voice-of-Customer (VoC) and Voice-of-Employee (VoE) programmes. · Direct end-to-end research engagements—from sample design to executive-ready insights—across multiple, simultane ...

We're hiring a Strategist to turn customer, market and network insights into clear product bets and roadmaps across our digital channels (app, web retail assist care). · You'll partner with Product Design Engineering Marketing and Care to reduce churn grow ARPU and lift digital a ...

This is a dual-mandate role where you'll own customer-facing roadmaps while also building the AI tools that multiply team efficency. · Own and drive 1-2 product roadmaps for enterprise and mid-market customers · ...

We are ready to take this game to the next level and need someone passionate to be part of the CI team and collaborate with the Customer Experience (CX) and Voice of the Customer (VOC) teams. · Your primary objective will be to bring the voice of the customer into the decision-ma ...

We believe work should be fulfilling and fun The Director Customer Service leads customer experience strategy execution ensuring they drive customer satisfaction retention growth This role owns enhances customer journey leveraging insights continuously. · Develop implement custom ...

PurposeMed is looking for a Staff Product Manager to join its Core Experience team and drive core experience improvements across its offerings. · ...

We are seeking a proactive results-oriented entrepreneurial analytically-driven Product Marketing Manager to drive product marketing and launches. · Demonstrated usage of AI tools. · ...

Ce rôle comporte des responsabilités de gestion d'équipe, notamment le développement et la croissance des membres, l'exécution de projets et la gestion de la performance. · ...

+ Develop go-to-market strategies for ONESOURCE and Transactional Compliance solutions in the US market · + Build business cases and ROI models that quantify customer value + Lead end-to-end product launch execution and establish KPIs + Create compelling product positioning messa ...

+ Senior Territory Account Manager is a key role within Caterpillar's Customer Solutions Core Division. The position partners with the Lead Account Manager to execute account plan strategies alongside select dealers in the assigned territory (Canada). + · ++ Progressively respons ...

We are seeking a visionary leader to revolutionize our customer experience as Vice President, Digital Products (Mobile Apps & Online Tools). You will drive the strategy for the entire customer journey from lifecycle management to digital product development and customer experienc ...