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    Customer Care Representative - Mississauga, ON, Canada - Modern Beauty

    Modern Beauty
    Modern Beauty Mississauga, ON, Canada

    1 week ago

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    Description

    Modern Beauty was established in Calgary, AB, in 1986. Today, we are Canada's largest family-owned supplier with more than 40 stores across Canada. At Modern/Venus Beauty, we are the exclusive distributor of numerous product lines recognized worldwide. We are recognized as one of Canada's Best Managed Companies for our continuous expansions, progressive thinking, and our ability to accommodate our growing client base while ensuring our employees are treated like family.

    We are looking for an enthusiastic and knowledgeable Customer Care/Order Entry Representative to join our team in our Mississauga office. The ideal candidate is passionate about the beauty industry, has previous customer service experience and is able to manage shifting priorities.

    This position is ideal for a fully proficient individual with a minimum of 2 years in a fast-paced Customer Service environment and has demonstrated they can work independently and also thrive in a team atmosphere. Our ideal candidate will be well spoken and value work ethic, integrity, dependability and possess the customer service soft skills that will allow for a high level of customer support. This position has a set Monday-to-Friday work schedule with additional hours required based on business needs.

    • Answering calls and providing exceptional customer service in answering questions or resolving issues
    • Strong technical aptitude and ability to learn a new computer system
    • Enter orders into the system and tracking shipments
    • Coordinate with Sales Consultants regarding customer orders
    • Ensure customer satisfaction by completing follow-up phone calls to customers once shipments have been received
    • Make outbound advertising phone calls to notify customers of upcoming sales events or trade-shows
    • The flexibility to work in multiple departments
    • Provide support for Showroom Sales Associates when required
    • Professionalism both in communication and in appearance

    Requirements:

    • Excellent interpersonal and communication skills
    • Extremely organized and detail oriented
    • Strong and effective time-management skills
    • Works well under pressure
    • Self-starter and willing to learn cross functional duties
    • Reliable and dependable
    • Enjoys daily interactions with customers in person as well as over the phone
    • Passion for the Beauty Industry is a must have. Experience as a hairstylist, a nail technician, an esthetician or in beauty sales is considered an asset.

    If you qualify for this position and believe you would be a good fit, please submit your resume.

    We wish to thank all applicants for their interest. Please note that only candidates selected for an interview will be contacted.

    Want to learn more about us? Please visit

    #J-18808-Ljbffr
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