- Review daily and future arrivals and all information pertaining guest request, payment and group activities. Take necessary action or corrections as well as communicating information to all departments involved. Ensure VIP and known repeat guests receive special attention and recognition
- Ensure optimum occupancy and average room rate for the purpose of maximizing revenue
- Review future occupancy, room type availability and prepare in advance for any upcoming problem dates, possible relocations or co-ordinate floor closures and staffing level changes
- Review and/ or prepare all memos, emails, FD traces, VIP internals, event orders, tour group and event orders
- Coach and develop Guest Service team members and take corrective action whenever necessary.
- Monitor and Supervise Front Desk and Lobby to ensure a high level of service is maintained
- Assumes overall responsibility for maintaining standards to ensure furnishings, facilities and equipment are clean, in good repair and well maintained. Ensures that department is well stocked in supplies
- Maintains high standard of conduct, dress, hygiene, uniforms, appearance and posture of employees
- Process Travel Agency Commissions, 3rd party reconciliations and month end tracking
- Ensure appropriate staffing and productivity
- Prepare and conduct staff training including Night Audit.
- Communicate with all Departments of the Resort in a courteous and professional manner
- Prepare or/and review work schedules according to the business of the hotel
- Attend to all guest complaints, problems and situations. Supervise and assist hotel employees in the absence of senior management
- Be completely familiar with the hotel fire and safety regulations and procedures
- Assist Hotel Security whenever required.
- Perform tasks or projects as may be assigned by the Front Office Manager or other members of ManagementRequirements:This is an excellent opportunity for a positive, professional, innovative, results-oriented individual with outstanding communication skills and proven "hands-on" management style
- Minimum three years Guest Service leadership experience, in a similar 4+ star/resort environment
- Strong knowledge of all facets of hotel operations, with a commitment to service excellence, and the ability to develop effective training programs
- Exceptional interpersonal skills, with clearly demonstrated leadership and motivational abilities
- The initiative to identify opportunities for improvement and resolve them in a timely manner with sound decision-making skills
- Strong organizational skills & outstanding attention to detail, with an emphasis on achieving objectives within deadlines
- Degree/Diploma in Hospitality Management or comparable experience is preferred.
- Working knowledge of MS Word, Excel, Maestro or similar Property Management System.
- Reciprocal deals on lift tickets at other local mountains.
- Group Life Insurance, Extended Health, Dental, Vision Care (after 3 months of full-time service)
- Matching RRSP program (after 1 year of full-time service)#
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Assistant Front Office Manager - Revelstoke, BC, Canada - The Sutton Place Hotels
2 weeks ago
Description
Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management.
Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years.
As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
The Sutton Place Hotel is situated in the heart of Revelstoke Mountain Resort and is a true ski-in, ski-out luxury condominium style hotel, consisting of three buildings connected by an underground heated parking facility and serviced by a beautifully appointed central lobby.
This smoke-free hotel features 205 condominium hotel units, premium amenities, and four on-site dining experiences; All condominium hotel units feature luxurious furnishings, modern amenities, and boast spectacular northwest to southwest views across the Columbia River to the Monashee and Selkirk Mountains.
Slope side suites capture the scene as skiers and snowboarders descend Mount Mackenzie, home to North America's highest lift-serviced vertical - 1,713 metres / 5,620 ft.
Assistant Front Office ManagerThe successful candidate will primarily supervise, oversee and direct all aspects of the Front Desk and Guest Services Department to ensure effective and efficient operation of the entire Guest Services Team and a high degree of guest satisfaction and return.
As the Assistant Front Office Manager, you will be a role model, sharing your expertise and continually inspiring the front office team.
You will ensure Guest Service Team members provide a high level of service with emphasis on immediate acknowledgment, prompt cordial attention and recognition.
Act within your authority to ensure all Sutton Place policies and procedures are followedCandidate must have:
HPSUMMATION:
You must be legally entitled to work in Canada to apply as the employer does not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker.
ABSOLUTELY NO PHONE CALLS PLEASEAt Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences.
As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center.
To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at
