- Manage accounts database and business details efficiently
- Utilize Opera Sales & Catering System for tracking and following up on accounts
- Develop action plans for Social and Events markets aligned with the annual sales strategy
- Identify and recommend prospective customers, ensuring follow-through on potential business
- Coordinate site inspections for community and hotel events
- Achieve and surpass revenue quotas on a monthly and yearly basis
- Engage in networking activities inside and outside the hotel to secure new business
- Maximize rates and NOI using ROI templates
- Actively seek new business opportunities within established accounts
- Sell and reserve conference rooms, coordinating services for various events
- Negotiate and maximize up-selling and cross-selling opportunities across departments
- Quote and negotiate prices within established parameters
- Prepare and issue contracts and addendums as needed
- Act as the 'Service Champion' for conference services, providing excellent hospitality
- Serve as a liaison between the hotel and groups, ensuring smooth event execution
- Manage customer communications and execute event planning for group bookings
- Provide exceptional customer service and knowledge of hotel facilities to potential clients
- Conduct pre- and post-conference reviews with clients
- Foster professional communication with all departments
- Assist the sales team in acquiring and closing business
- Support hotel service and relationship strategy to drive customer loyalty
- Develop relationships within the community to expand client base
- Plan group food and beverage events, ensuring compliance with regulations
- Act as onsite contact for assigned groups, producing necessary documentation
- Lead meetings to provide an operational overview of upcoming events
- Monitor and manage contracted room blocks
- Enforce contractual policies
- Attend pre-conference meetings to confirm details
- Ensure special arrangements are documented properly
- Collaborate with resort leadership to enhance group event offerings
- Monitor trends in group food & beverage, technology, and service delivery
- Effectively communicate guest feedback to leadership
- Represent the Director of Sales as needed
- Manage the conference events planning team
- Encourage growth and development of team members
- Empower teams to improve guest service performance
- Follow hotel policies and procedures
- Collaborate with remote group sales team members
- Ensure group billing is coordinated with Finance
- Participate in Banquet and Event preparation and execution
- Actively participate in meetings and projects assigned by the Director of Events & Conferences
- Post-secondary education and preferably a Hospitality Management Degree or Post-Secondary Degree
- Minimum five years experience in hotel catering/sales, additional experience in the hospitality industry, an asset
- Demonstrated ability to plan and execute events effectively with attention to detail and organization
- Extensive food & beverage knowledge on the convention/banquet floor is necessary for familiarization of meeting room set-ups, exhibits, banquet set-ups, etc.
- Ability to create and effectively manage the change process in BEO, Group recap, and other event-related organization communications
- Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences
- Excellent upselling, negotiation and closing skills with effective communication, both written and verbal
- Focused, highly responsible self-starter and collaborative team player with the ability to deliver results in a time-sensitive environment
- Possesses technical skills with hotel booking systems, specifically Opera, is an advantage
- Advanced proficiency with office systems required, such as Microsoft Office and Excel
- Some knowledge of current hospitality industry trends, an asset
- Ability to work varied hours, meet with clients and participate in events, including, but not limited to, evenings and weekends
- Winter/Summer Season Lift, Trail and Golf passes
- Initial entitlement to three weeks of paid vacation
- Benefits plan and additional wellness components, including Health Spending Account and EFAP
- Participation in our RRSP and matching DPSP programs
- Company supported training and professional development opportunities
- Dining discounts within our hotel & Resort-owned outlets
- Retail discounts in our Resort-owned outlets
- Friends and family hotel rates at Sun Peaks Grand Hotel
- Reciprocal programs with partnering ski areas & hotels
- Eligibility for our 'Pay for Performance' incentive bonus program (after qualifying period), awarded to top performers
-
Conference Services Manager
6 days ago
Sun Peaks Grand Hotel Sun Peaks, CanadaAre you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site t ...
-
Guest Services Manager
1 day ago
Sun Peaks Grand Hotel Sun Peaks, Canada**ROLE PROPOSITION** · **Physical Requirement**: · Sedentary, work activities involve handling loads up to 5kg; Predominately in an indoor setting. · **ACCOUNTABILITIES**: · - Demonstrates what it means to be a 'Service Champion' for the role modelling welcoming hospitality and e ...
-
Conference Services Sale Manager
2 days ago
Sun Peaks Grand Hotel and Conference Centre Sun Peaks, Canada**ROLE PROPOSITION**: · **Business Development** · - Develop and implement action plans for Social and Events markets aligned within the annual sales strategy. · - Determine and recommend prospective customers and follow through on all potential business. · - Be aware and in cont ...
-
Service Manager
1 week ago
Westerra Equipment Kamloops, Canada**Westerra Equipment** has been selling, renting, and fixing equipment for over 100 years. We also train people in all corners of British Columbia on how to operate machinery safely and effectively. From forklifts to skid steers, excavators, loaders and dump trucks, Westerra Equi ...
-
Food Services Manager
1 week ago
Compass Group Kamloops, CanadaYou might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...
-
Food Service Manager
1 day ago
Chartwell Retirement Residences Kamloops, CanadaChartwell Ridgepointe Retirement Residence · 1789 Primrose Court, Kamloops, British Columbia V1S 0B7 · - Full-Time · - Ref: · - January 25, 2023 · **At Chartwell, we're all about Making People's Lives Better for our residents, their families, and our employees. Join an exception ...
-
Food & Beverage Assistant Manager
1 week ago
Sun Peaks Grand Hotel Sun Peaks, Canada**Accountabilities for the Role**: · **Service/Operations**: · - Oversees the food & beverage operations and ensures established SPG Standards of Service are executed in a professional and consistent manner. · - Supervises food orders and ensures delivery of food & drinks and gue ...
-
Chief Administrative Officer
1 week ago
Sun Peaks Mountain Resort Municipality Sun Peaks, Canada**Chief Administrative Officer / CAO**: · **THE OPPORTUNITY** · Sun Peaks Mountain Resort Municipality is seeking a motivated and energetic individual with municipal leadership experience to become its next Chief Administrative Officer. · As the fastest growing municipality in BC ...
-
Director of Marketing
1 week ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada**Compensation Information**: · $95,000.00 per annum · **Physical Requirements**: · - Sedentary; Work activities involve handling loads up to 5 kg predominately in an indoor setting. · - This role requires the ability to safely: ski or snowboard; DH or Enduro Bike Ride · - This j ...
-
Sales & Catering Coordinator (Hotel)
22 hours ago
Sun Peaks Grand Hotel Sun Peaks, Canada**Role Proposition**: · **Accountabilities**: · **Support**: · - Be the onsite contact and representative for our offsite Sales Team · - The ability to build rapport from a distance is an asset · - Liaise between different departments within the hotel to ensure smooth communicati ...
-
Assistant Front Office Manager
5 days ago
Sun Peaks Grand Hotel Sun Peaks, CanadaImagine arriving to work at a stunning slope-side hotel after a round of golf or a hike in the wildflowers. As a vital member of the hotel's leadership team, the Assistant Front Office Manager will foster a culture of success through strong leadership and a team dynamic that enab ...
-
Banquet Manager
1 week ago
Sun Peaks Grand Hotel Sun Peaks, Canada**Role Proposition**: · **Physical Requirement**: · Medium: Work activities involve handling loads between 10 and 20 kg; Predominately indoor setting. · **Accountabilities**: · - Exceptional ability to plan and execute multiple banquets, manage budgets, and meet deadlines. · - En ...
-
Guest Services Representative
3 days ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada**Role Proposition**: · **Accountabilities**: · - Daily operation of the Guest Services desks in the Village Day Lodge, including ticket sales · - Contact position for guests regarding lift tickets, Season Passes sales for Summer and Winter, booking biking lessons and summer acti ...
-
Banquets Manager
1 week ago
Sun Peaks Grand Hotel Sun Peaks, Canada**Compensation Information**: · $62,000 - $65,000 per annum · **Physical Requirement**: · Medium: Work activities involve handling loads between 10 and 20 kg, predominantly in an indoor setting. · **This job position requires physical presence at the designated location.** · **Ac ...
-
Patrol Educator
1 week ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, CanadaSun Peaks seeks a dedicated Patrol Educator to join their team permanently. The responsibilities of the Patrol Educator will include a range of tasks, such as morning setup, medical protocols, and sweeps, and they should be able to work independently to identify projects that the ...
-
Restaurant Bartender
5 days ago
Sun Peaks Grand Hotel Sun Peaks, Canada**Compensation Information**: · $16.75 per hour · **Physical Requirement**: · Medium: Work activities involve handling loads between 10 and 20kg predominately in an indoor setting. · **Accountabilities**: · - Prepare alcoholic and non-alcoholic drinks of high quality consistently ...
-
Guest Services Representative
1 week ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada**Compensation Information**: · $18.75 per hour · **Physical Requirement**: · Light, work activities include handling loads up to 5 KG, predominantly in an indoor setting. · **This job position requires physical presence at the designated location.** · **Accountabilities**: · - D ...
-
Cashier, Busser, Barista
1 week ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada**Compensation Information**: · $18.50 per hour · **Physical Requirement**: · Medium, work activities involve handling loads between 10 and 20 kg, predominately in an indoor setting. · **Accountabilities**: · - Stocking of front-end showcases and coolers · - Flexibility in hours ...
-
Lift Operations Lead Hand
1 week ago
Sun Peaks Resort LLP/Sun Peaks Grand Hotel & Conference Centre Sun Peaks, Canada**Compensation Information**: · $21.85 per hour · **Physical Requirement**: · Medium, occasionally heavy. · Predominantly working in an outdoor environment in possible extreme heat. · **This job position requires physical presence at the designated location.** · **Accountabilitie ...
-
Kitchen Supervisor
6 days ago
Sun Peaks Grand Hotel & Conference Center Sun Peaks, Canada**Role Proposition**: · **Accountabilities**: · - Oversees the culinary team in an assigned kitchen, as they work together to prepare and deliver an elevated dining experience for the guest · - Ensures assigned kitchen is up to department standards and equipment exceeds health an ...
Conference Services Manager - Sun Peaks, Canada - Sun Peaks Grand Hotel & Conference Centre
Description
Are you passionate about hospitality and providing exceptional experiences? Do you thrive in a dynamic and fast-paced environment where every day is different? If you answered yes, Sun Peaks Grand seeks a dedicated and experienced Conference Services Manager to join our on-site team. This is an exciting opportunity to play a pivotal role in creating unforgettable conferences and events in the stunning backdrop of Sun Peaks in the heart of the breathtaking British Columbia mountains.
Compensation Information:
$65,000.00 per annum
Physical Requirement:
Medium, work activities include handling loads between 10 and 20 kg
This job position requires physical presence at the designated location.
Accountabilities:
Business Development:
Solicitation:
Relationship Management:
Departmental Execution & Planning Excellence:
Team Commitment and Collaboration:
Ideal Candidate:
Why join us?
We are Canada's second-largest ski area and a passionate team committed to providing the finest mountain resort experience to our guests.
Our people are at the heart of what we do, making a difference to our guests and our workplace every single day. That's why we invest in the employee experience; to ensure everyone can be at their best and live our values.
No matter who you are, or your career journey to date, once you join the team at Sun Peaks, you'll get to feel part of our special community right away. You and your wellbeing matter to us; you'll have plenty of opportunities to grow and learn, as well as enjoy everything our beautiful mountain resort has to offer.
In return, we expect you to be passionate about working together to create special memories for our guests, while taking care of our precious environment for others to enjoy into the future.
The perks and benefits you'll get to enjoy:
Conference Services Manager professionals in Sun Peaks
-
Gianluca Iarlori
Photographer and Tour Leader