Jobs
>
Ottawa

    Cisco Network Engineer - Ottawa, Canada - Mitel

    Mitel
    Mitel Ottawa, Canada

    2 weeks ago

    Default job background
    Description

    At Mitel, you will have the opportunity to help businesses connect, collaborate and provide better experiences for our customers. You will deliver valuable contributions in creating business success within our global organization utilizing your unique attributes, skills and experience.

    Please take a moment to look over this opportunity and if interested, feel free to send us your application. If this is not the right opportunity for you, you can also sign up for Job Alerts by creating an account. This will give you a profile that you can use for all future applications, and you will be notified whenever a new position that matches your criteria becomes available.

    Overview:

    This position is for a Level 3 Cisco Voice IPT Engineer who will be part of the Global Voice Operations team responsible for delivery of managed telephony infrastructure services.

    Responsibilities:

    As a Level 3 engineer responsibilities will include:

  • Administration, configuration, implementation, and maintenance of additional Cisco Call Center based telephony (PCCE, UCCE & UCCX) and application infrastructure. (*Primary responsibility*)
  • Administration, configuration, implementation, operation and maintenance of Cisco VOIP, UC (Webex and Telepresence), and Messaging platforms.
  • Tier 3 troubleshooting skills, including voice quality and network QoS.
  • Resolving standard and complex incidents, service requests, and problems.
  • Working with Telecom providers and 3rd party hardware/software maintenance vendors.
  • Lead troubleshooting with team, customers, and providers.
  • Communicate Voice network status and provide quality documentation.
  • Attend daily/weekly meetings and interact regularly with management, customers and incumbents to constantly improve Voice Engineering services.
  • Support of 24x7 business critical platforms and accounts during after-hours support

    • Requirements:

  • Bachelor's degree preferred; or high school diploma + relevant experience
  • 7+ years experience providing Voice Operations support services in a mid to large size organization supporting a variety of vendor platforms and technologies.
  • Ability to implement, configure, operate, and administer Cisco based VoIP Voice and Messaging platforms which include Cisco Unified Communication Manager, TMS, Webex, Unified Contact Center (UCCE, PCCE&UCCX), Unity Unified Messaging, Gateways, Jabber Presence, and Softphone.
  • Knowledge of Cisco Telepresence Management Suite (TMS), Maintenance and Troubleshooting
  • Cisco Expressway
  • Advanced knowledge of Telco services (PRI, DID, POTS, GS/LS Trunks, SIP)
  • Understanding of TCP/IP, routing and switching protocols including SIP, LAN, WAN, VLAN
  • Understanding and/or supporting QoS, MPLS, VLANs, Multicast solutions.
  • Voice Industry or Vendor Platform Certifications. Cisco CCNA Collaboration or equivalent certification/training essential, CCIE written preferred.
  • ITIL Foundation Certification preferred.
  • Ability to prioritize and achieve results while working on several simultaneous tasks and high profile activities.
  • Strong problem solving skills--ability to assess a problem and quickly determine an effective course of action.
  • Strong Customer Service focus.
  • Ability to communicate clearly with internal and customer management, peers and vendors.
  • Strong English written and verbal communication, listening, and presentation skills.
  • Ability to develop documentation (technical and work level instructions).

    • ⠀

    Mitel offers a comprehensive benefit program which includes affordable Medical, Dental, Vision, Life and Disability Insurance, Matching 401(k) plan, Paid time off (holiday, vacation and sick), Employee Assistance Program, Reward and Recognition Programs and more Benefits may vary based on full-time or part-time employee status.

    At this time, we are not offering sponsorship for US work authorization for any new job applicants.

    For more information, visit Why Mitel or follow us on LinkedIn here.

    Mitel is committed to achieving workforce diversity and creating an inclusive working environment. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

    Mitel provides equal opportunities to all applicants and employees. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, national origin, sexual orientation, ancestry, sex (including gender identity, pregnancy, childbirth, or related medical condition), parental status, age, religion or religious belief, creed, disability, medical condition, genetic information, marital status, citizenship status, military service, political affiliation, or any other characteristic protected by state, federal law, or local ordinance.

    These protections extend to all management practices and decisions, including recruitment and hiring practices, appraisal systems, promotions, demotions, transfers, compensation changes, training, career development programs, layoffs, and terminations.

    The Affirmative Action Plan is available for viewing to any employee or applicant for employment upon request.

    #LI-DD1

  • Myticas Consulting

    Network Engineer

    4 days ago

    Myticas Consulting Ottawa, Canada

    Myticas Consulting's Ottawa, ON based client is looking for a Network Engineer (Cisco) for a long-term HYBRID contract opportunity. · The candidate must have a valid FEDERAL SECRET CLEARANCE. · Experience: · - Minimum of five (5) years of experience in testing or/and operation or ...

  • Myticas Consulting

    Network Engineer

    1 week ago

    Myticas Consulting Ottawa, Canada

    The Network Solution Engineer is a highly skilled internetworking professional with comprehensive IP knowledge who performs end-to-end services for clients using a consultative approach. This professional, architects, designs, integrates, tests, troubleshoots IP networks to succe ...

  • Hamilton Barnes Associates Limited

    Engineer - Network

    1 week ago

    Hamilton Barnes Associates Limited Ottawa, ON, Canada

    We are seeking a Cisco Voice Engineer to join a growing team at a German leading luxury travel company. The ideal candidate should possess networking knowledge, including Cisco UC & Collaboration, and be willing to travel to different locations both onshore and at sea. · - You w ...

  • Myticas Consulting

    Network Engineer

    1 week ago

    Myticas Consulting Ottawa, Canada

    Myticas Consulting's Ottawa, ON based client is looking for a Network Engineer (Cisco ) for a long-term HYBRID contract opportunity. The candidate must have a valid FEDERAL SECRET CLEARANCE. Experience: Minimum of five (5) years of experience in testing or/and operation or/and de ...

  • Myticas Consulting

    Network Engineer

    4 days ago

    Myticas Consulting Ottawa, Canada

    Myticas Consulting's Ottawa, ON based client is looking for a Network Engineer (Cisco) for a long-term HYBRID contract opportunity. · The candidate must have a valid FEDERAL SECRET CLEARANCE. · Experience: · Minimum of five (5) years of experience in testing or/and operation or/a ...

  • Mindwire Systems Ltd

    Network Engineer

    4 weeks ago

    Mindwire Systems Ltd Ottawa, ON, Canada

    Network Engineer Specialist Job# 61778 · Mindwire is currently seeking a Network Engineer Specialist to work with one of our valued clients. · Contract is HYBRID ( On site in Ottawa, Ontario ) · Minimum of five (5) years of experience in testing or/and operation or/and developme ...

  • Assent Compliance Inc.

    Network Engineer

    5 days ago

    Assent Compliance Inc. Ottawa, ON, Canada

    Assent is the leading solution for supply chain sustainability tailored for the world's top-tier, sustainability-driven manufacturers. Hidden risks riddle supply chains, many of which weren't built with sustainability in mind. With insights from experts, Assent is the tool manufa ...

  • Mindwire Systems Ltd

    Network Engineer

    3 weeks ago

    Mindwire Systems Ltd Ottawa, ON, Canada

    Network Engineer Specialist Job# 61778 About the Job: Mindwire is currently seeking a Network Engineer Specialist to work with one of our valued clients. The client is located in: Ottawa, OntarioContract is HYBRID (On site in Ottawa, Ontario)Requirements and Responsibilities:Mini ...

  • Mindwire Systems Ltd

    Network Engineer Specialist

    4 weeks ago

    Mindwire Systems Ltd Ottawa, Canada

    Network Engineer Specialist Job# 61778 · About the Job: · Mindwire is currently seeking a Network Engineer Specialist to work with one of our valued clients. · The client is located in: Ottawa, Ontario · Contract is HYBRID (On site in Ottawa, Ontario) · Requirements and Respons ...

  • The Select Group

    Network Consulting Engineer

    4 days ago

    The Select Group Ottawa, Canada

    Network Consulting Engineer (DNAC) · Location: Ottawa (remote, potential for 1x per week on site) · Length: 2 months + extensions · Hours: up to 20 per week (part-time) · Network Consulting Engineer (DNAC) · - Active Secret Clearance · - Experience working with customers on their ...

  • The Select Group

    Technical Network Engineer

    1 week ago

    The Select Group Ottawa, Canada

    ****THIS IS A PART TIME ROLE - (MAX of 20 HOURS PER WEEK). It's initially slated for 2 months with the likelihood of being a long term/multi year engagement that would scale to 40 hours per week*** · Title : Network Consulting Engineer (DNAC) · Contract Duration: Long term Ro ...

  • The Select Group

    Network Consulting Engineer

    5 days ago

    The Select Group Ottawa, ON, Canada

    Network Consulting Engineer (DNAC)Location: Ottawa (remote, potential for 1x per week on site)Length: 2 months + extensions Hours: up to 20 per week (part-time)Network Consulting Engineer (DNAC)Active Secret Clearance Experience working with customers on their diverse/complex net ...

  • The Select Group

    Technical Network Engineer

    1 week ago

    The Select Group Ottawa, Canada

    ****THIS IS A PART TIME ROLE - (MAX of 20 HOURS PER WEEK). It's initially slated for 2 months with the likelihood of being a long term/multi year engagement that would scale to 40 hours per week***Title: Network Consulting Engineer (DNAC)Contract Duration: Long term Rolling contr ...

  • Thales Group

    Senior Network Engineer

    1 week ago

    Thales Group Ottawa, ON, Canada

    Location: Ottawa 1 Chrysalis, CanadaIn fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, ou ...

  • AdventInfotech

    Senior Network Engineer

    4 days ago

    AdventInfotech Ottawa, Canada

    Senior Network Engineer: · We at Advent Infotech are looking for IT professionals to work with us on innovative projects of the best IT companies. · If you have the passion, we'll take care of the rest. Work for projects that are sure to take your career graph to the next level. ...

  • The Select Group

    Technical Network Engineer

    1 week ago

    The Select Group Ottawa, Canada

    ****THIS IS A PART TIME ROLE - (MAX of 20 HOURS PER WEEK). It's initially slated for 2 months with the likelihood of being a long term/multi year engagement that would scale to 40 hours per week*** Title : Network Consulting Engineer (DNAC) Contract Duration: Long term Rolling co ...

  • The Select Group

    Network Consulting Engineer

    1 week ago

    The Select Group Ottawa, Canada

    Network Consulting Engineer (DNAC) Location: Ottawa (remote, potential for 1x per week on site) Length: 2 months + extensions Hours: up to 20 per week (part-time) Network Consulting Engineer (DNAC) Active Secret Clearance Experience working with customers on their diverse/complex ...

  • Hamilton Barnes Associates Limited

    Senior Network Engineer

    5 days ago

    Hamilton Barnes Associates Limited Ottawa, ON, Canada $130,000 - $160,000

    Embark on an exciting career with a pioneer in delivering cutting-edge IT solutions. We're looking for a talented individual to join this industry-leading data center and managed service provider · Founded in 2008, they are dedicated to providing customers with customized missio ...

  • AdventInfotech

    Senior Network Engineer

    2 weeks ago

    AdventInfotech Ottawa, Canada

    Senior Network Engineer:We at Advent Infotech are looking for IT professionals to work with us on innovative projects of the best IT companies.If you have the passion, we'll take care of the rest. Work for projects that are sure to take your career graph to the next level.Advent ...

  • The Select Group

    Network Consulting Engineer

    1 week ago

    The Select Group Ottawa, Canada Freelance

    Network Consulting Engineer (DNAC) · DNAC NETWORK CONSULTING ENGINEER: · Our client in Ottawa, ON is seeking a part-time resource (up to 20 hours per week) who is local and willing to go onsite. Security Clearance is required for this role as you would be supporting government ...