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Fredericton

    Team Lead - New Brunswick, Canada - Frontier Technologies

    Frontier Technologies
    Frontier Technologies New Brunswick, Canada

    1 week ago

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    Description

    Job Title: Team Leader - Residential Installations

    Position Overview:Reporting to the Operations Manager, the Team Leader will oversee residential installations while fulfilling all duties expected of a Team Leader. Close collaboration with the Operations Manager is essential to meet and exceed position expectations.

    Duties & Responsibilities:

    Team Leader Responsibilities:

  • Conduct quality assurance and site inspections, including a minimum of 2 quality assurance inspections and 1 site inspection per month per technician.
  • Monitor individual technician productivity, providing monthly and quarterly coaching sessions and implementing Performance Management plans if necessary.
  • Provide feedback, set performance goals, and document all coaching sessions.
  • Conduct staff and safety meetings as required.
  • Ensure stability of local stock inventory and vehicle inspections/maintenance.
  • Serve as the second line of support for escalations and technical issues.
  • Eligible for Bonus Program Incentive.

    • Technician Work:

  • Install interior and exterior coax outlets and lines, cable, telephone, and high-speed internet equipment.
  • Perform upgrades, disconnects, and troubleshooting of cable, internet, and telephone products.
  • Drive to and from scheduled appointments, responsible for assigned vehicle and tools.
  • Maintain stock requirements in the vehicle for all job situations.
  • Follow Safe Job Procedures and ensure completion of weekly vehicle inspections.

    • Reporting Relationships:

  • Report to Area Regional Manager; Area Technicians report directly to the Team Leader.

    • Experience & Qualifications:

  • High School diploma or equivalent; Some Post-Secondary Education preferred.
  • Minimum of 2 years' experience in a similar role.

    • Skills, Efforts & Attributes:

  • Strong customer service and communication skills.
  • Ability to multitask, stay organized, and troubleshoot effectively.
  • Flexible and adaptable to changing priorities.

    • Core Values:

  • Quality: Ensure highest quality of work and customer satisfaction.
  • Safety: Follow all safe work procedures to prioritize safety.
  • Improvement: Actively seek opportunities for continuous improvement.
  • Integrity: Operate with transparency and integrity.
  • Well Being and Happiness: Promote team well-being and happiness.
  • Teamwork: Foster a positive team environment and support team goals.

    • Working Conditions:

  • Ladder usage (up to 32 feet), outdoor/indoor work.
  • Heavy lifting over 60+ lbs, uneven ground.
  • Potential unsafe road conditions due to inclement weather.
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