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Barrie

    Full Time Customer Service and Sales Agents - Barrie, ON, Canada - Action First Aid

    Action First Aid
    Action First Aid Barrie, ON, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    This role will work together with all AFA Account Managers and the order desk to support new and existing customers and successfully fulfill their product needs.

    This role reports directly to the Director of Product Sales & Services. Delivering excellent customer service
    Fielding incoming calls, emails and walk in requests regarding product inquiries including but not limited to; AEDs, First Aid Kits, Indoor and Outdoor SaveStations, and Ready for Action (AFA's custom built proprietary AED & Training Online Tracking Tool)
    Onboarding customers into Ready for Action to support best in class AED Program Management
    Physically Fulfilling client orders, packing products up for shipment, entering data into TED (our custom CRM)
    Responsible for invoicing and receiving of payments for certain accounts
    Supporting and contributing positively to the the overall success of the operations
    Working collaboratively with the training division to ensure our customers needs are met and the highest level of customer service delivered
    Being a team player and bringing a passion to the job as we are outfitting our customers with products and services which truly 'save lives'

    This is a full time position working out of our Fulfillment Centre in Barrie, Ontario.
    Office hours are Monday to Friday from 8:30 am - 4:30 pm.

    Friendly positive team player who demonstrates exceptional customer service consistently looking for opportunities to better service a client
    e packing boxes, lifting (up to 50lbs), bending, carrying boxes
    Comfortable working in both the front end office and warehouse
    Shipping/receiving experience an asset

    Previous sales support or customer service experience
    Strong computer skills with aptitude for quickly learning new systems
    Proficient in word and excel

    To support the ongoing business needs of Action First Aid, other duties may be assigned, as required.

    Today, AFA has grown to become one of the largest AED Distributors in Canada and WSIB First Aid approved training agencies in Ontario.

    AFA continues to prioritize exceptional customer service along with the delivery of a unique, scenario-based training program.

    Action First Aid is also driving the movement to help communities become Cardiac Safe by placing AEDs outside in SaveStation AED Cabinets, providing 24/7 access to life-saving defibrillators.

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