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Brampton

    Manager, Research Operations - Brampton, Canada - Loblaw Companies

    Loblaw Companies
    Loblaw Companies Brampton, Canada

    1 week ago

    Loblaw Companies background
    Temps plein
    Description

    L'utilisation du masculin à pour but d'alléger le texte

    Venez faire votre différence dans les communautés à travers le Canada, où l'authenticité, la confiance et l'établissement de liens sont valorisés - alors que nous façonnons l'avenir du commerce de détail au Canada, ensemble. Notre position unique en tant que l'un des plus grands employeurs du pays, celle associée à notre engagement à avoir un impact positif sur la vie de tous les Canadiens, viens offrir à nos collègues une gamme d'opportunités et d'expériences pour aider les Canadiens à Vivre Bien, Vivre Pleinement.

    Chez Les Compagnies Loblaw Limitée, nous réussissons grâce à la collaboration, à l'engagement et nous plaçons la barre haute pour nous-mêmes et ceux qui nous entourent. Que vous débutiez votre carrière, que vous réintégriez le marché du travail ou que vous recherchiez un nouvel emploi, votre place est avec nous. Why is this role important:

    The main purpose of this role is to enable the Customer Centre of Excellence and the business with the right research tools and practices to better understand our customers and make customer led decisions. The Manager, Research Operations will be responsible for the development, use, and continuous improvement of proprietary research tools including the PC OptimumTM Panel and insights repository. This role will also focus on sourcing and evaluating new research tools and capabilities and ensuring the Customer COE team has access to best-in-class research methodologies and tools.

    Other responsibilities include managing direct reports, managing vendor relationships, contract and budget administration, and supporting efforts to drive data integration across multiple data sources.

    What you'll do:

    Proprietary Research Tools (PC Optimum Panel Management and Insights Repository):

  • Lead the vision, objectives, and day to day management of our proprietary PCO customer panel (~30k members), including panel engagement, general maintenance, and communications
  • Compile and share learnings from on-going tracking and engagement studies as needed
  • Lead panel recruitment efforts and perform regular panel refresh
  • Lead communication with panelists and participants including regular "newsletters"
  • Drive continuous improvement of the panel​ to better meet the requirements of the business and drive efficiencies
  • Lead the on-going management and maintenance of our internal research and insights repository, including reviewing and sharing content, user management, general maintenance and communications
  • Ensure research tools meet government and organizational standards for privacy, data protection, and accessibility
  • Establish governance processes to ensure appropriate interactions and a positive panel and/or portal experience for customers
  • Work with internal stakeholders to support monetization efforts through the panel and other tools (ie DI&A, Loblaw Media)
  • Collaborate with vendor partners to optimize operations and reporting
  • Work with cross functional teams to support data integration efforts across tools

    • Manage and Support 3rd Party Research Tools:

  • Support the management of operational customer experience technologies and platforms across the business
  • Ensure customer experience platforms meet government and organizational standards for privacy, data protection, and accessibility
  • Lead sourcing and management of syndicated research resources (ie Mintel)
  • Evaluate and source best in class research tools and capabilities that can help Loblaw better understand its customers
  • Stay up to date on consumer insights/research industry trends

    • Vendor Relationship Management:

  • Manage relationships with multiple vendor partners across various tools
  • Hold vendors to account on deliverables and platform capabilities
  • Work with vendors to align on product roadmap and priorities

    • Budget and contract management:

  • Maintain spend to annual budget
  • Manage entry of contracts into Fieldglass
  • Co-ordinate with business stakeholders and vendors on contract set ups and renewals

    • Team management:

  • Lead, inspire, motivate, and guide the team towards achieving individual goals and cross-functional objectives
  • Create an environment that fosters continuous learning by identifying skill gaps, providing training opportunities, coaching for development, and facilitating career growth opportunities
  • Provide feedback on progress, areas for improvement, and recognize outstanding achievements within the team
  • Ensure efficient distribution of workload among team members based on skills/experience while adhering to project timelines/deadlines.

    • Notre engagement envers la durabilité et l'impact social est un élément essentiel de notre façon de faire des affaires. Nous concentrons notre attention sur les domaines où nous pouvons avoir le plus grand impact. Notre approche de la durabilité et de l'impact social repose sur trois piliers - l'environnement, l'approvisionnement et la communauté.Nous recherchons constamment des moyens de faire preuve de leadership dans ces domaines importants. Nos valeurs ÊTRE – Engagement, Tient à coeur, Respect et Excellence – guident toutes nos prises de décision et prennent vie à travers notre culture bleue. Nous offrons à nos collègues des carrières progressives, une formation complète, de la flexibilité ainsi que les nombreux avantages compétitifs - voici quelques-unes des nombreuses raisons pour lesquelles nous sommes classés au palmarès des meilleurs employeurs du Canada, au palmarès des meilleurs employeurs pour la diversité au Canada, au palmarès des employeurs les plus verts au Canada et au palmarès des meilleurs employeurs pour les jeunes au Canada.

    Si vous ne savez pas si votre expérience correspond à toutes les exigences ci-dessus, nous vous encourageons à postuler quand même. Nous recherchons des perspectives de candidatures variées, qui incluent des expériences diverses que nous pouvons ajouter à notre équipe.

    Nous nous concentrons depuis longtemps sur la diversité, l'équité et l'inclusion, car nous savons que cela fera de notre entreprise un meilleur lieu de travail et de magasinage. Nous nous engageons à créer des environnements accessibles pour nos collègues, candidats et clients. Les demandes d'aménagement en raison d'un handicap (qui peut être visible ou pas, temporaire ou permanent) peuvent être faites à n'importe quel stade de la demande et de l'emploi. Nous encourageons les candidats à faire connaître leurs besoins en matière d'accommodation afin que nous puissions offrir des opportunités équitables.

    Veuillez noter :
    Les candidats âgés de 18 ans ou plus doivent effectuer une vérification des antécédents criminels. Les détails seront fournis lors du processus d'embauche.

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