Climbing Mount Sustainability: Profile in Leadership Excellence
In 1994, company founder and chairman Ray Anderson initiated a process to transform the company using nature as the model. His QUEST process (Quality Utilizing Employee Suggestions and Teamwork) focused on eliminating waste from cost and measuring workers against perfection. For example, it was found that 10% of each sales dollar went to waste. Between 1994 and 2004, Interface calculated that the elimination of waste (“the savings”) represented 28% of its operating income. Back in 2004, Anderson stated that the company was only one third of the way to eliminating waste: “It gets close to doubling your profit if you can eliminate waste.”
Anderson talked about climbing Mount Sustainability in Interface’s pursuit of sustainability. Understanding how to climb each of the seven “faces” to the peak will yield a zero environmental footprint. The faces are:
1) Eliminate waste: eliminate all forms of waste throughout the business
- - Ray Anderson
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