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    user support technician - Oakville, Canada - Paul Gupta & Associates

    Paul Gupta & Associates
    Paul Gupta & Associates Oakville, Canada

    2 weeks ago

    Default job background
    Description
    • Education: College/CEGEP
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

      • Supervision

    • 3-4 people

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Handling heavy loads
    • Physically demanding
    • Manual dexterity
    • Attention to detail
    • Ability to distinguish between colours
    • Sound discrimination
    • Sitting
    • Combination of sitting, standing, walking
    • Standing for extended periods
    • Bending, crouching, kneeling

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Work Term: Permanent
    • Work Language: English
    • Hours: 35 hours per week
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