- Work with clients to understand and resolve their computing and related technology issues.
- Provide guidance and technical advice to clients.
- Document client requests.
- Provide timely responses to initial requests for information or assistance as per CSCF policy, prioritizing response among multiple requests.
- Resolve problems where the incumbent has the required skills and resources. Forward problems to those who are best suited to solve them based on expertise and resource availability.
- Keep clients informed of the progress toward resolution of their issues.
- Develop the skills (appropriate to the incumbent's USG level) to resolve client issues directly.
- Communicate with clients and peers (within the School and elsewhere) effectively, clearly, and with empathy.
- Provide documentation for both technical and non-technical audiences.
- Record work activity for both internal and client use.
- Specify, purchase/acquire, and test computer hardware and software.
- Manage the hardware lifecycle, from provisioning and deployment through decommissioning.
- Specify, test, and deploy systems and application software on a variety of platforms, including servers, desktop, and laboratory systems.
- Manage large and complex computing environments.
- Manage and maintain critical network services in support of the School's operations.
- Document systems, processes, and procedures.
- Diagnose and resolve system and application problems, monitor system and application performance.
- Identify, propose, and acquire or develop applications and technological solutions to support the School's academic and research missions.
- Manage technical projects using best practices to achieve successful outcomes.
- Recommend enhancements and improvements to systems and processes; provide guidance on technological evolution.
- A university degree in a computing discipline together with relevant experience, or an equivalent combination of education and experience.
- The IT Specialist is expected to develop competencies to at least the USG 11 level over the course of their career. See Career Path Matrix.
- Strong client service skills and demonstrated ability to work as part of a team. Ability to learn quickly and adapt to change. Ability to apply abstract thinking to solve complex problems. Able to work with minimal supervision. Good organizational, time management, and communication skills.
- The IT Specialist is expected to develop system administration skills for at least one of Windows, Mac OS, or Unix based systems, or equivalent skills in software development or systems support, with demonstrated potential to gain expertise in other areas. Familiar with software, systems, and component level hardware aspects of supporting changing environments. Demonstrated front-line support skills.
- Core skills and competencies with intermediate to in-depth Linux server system administration, KVM and LXC virtualization VPN, OSI layer 2+, network routing (Anycast, OSPF and BGP), HP and Mellanox(Onyx) switches.
- Must be able to use verbal and written communication effectively with audiences of a wide range of levels of technical knowledge and understanding. Capable of dealing with people experiencing high levels of stress.
-
IT Technology Specialist I
1 week ago
Perimeter Institute for Theoretical Physics Waterloo, CanadaPerimeter Institute for Theoretical Physics is an independent, resident-based research institute devoted to foundational issues in theoretical physics at the highest levels of international excellence. With a mission to advance our understanding of the universe at the most fundam ...
-
Information Technology Specialist
3 weeks ago
University of Waterloo Waterloo, CanadaOverview: · The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton School of Computer Science. These responsibilities include management of computing e ...
-
Information Technology Specialist
2 weeks ago
University of Waterloo Waterloo, CanadaOverview: · The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton School of Computer Science. These responsibilities include management of computing e ...
-
Information Technology Specialist
2 weeks ago
University of Waterloo Waterloo, CanadaOverview: · **Term: 2 years** · The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Arts. These responsibilities include management of computing environmen ...
-
Information Technology Specialist
3 weeks ago
University of Waterloo Waterloo, CanadaOverview: · **Term: 1 year.** · Reporting to the Manager, Client Services, Science Computing, the Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the Faculty of Science. ...
-
Client Technology Specialist
2 weeks ago
Wilfrid Laurier University Waterloo, Canada**Date**:Dec 1, 2023 · **Location**: Waterloo, CA · **Company**:Wilfrid Laurier University · **Department**: Lazaridis School of Bus. & Econ. · **Job Type**: Continuing · **Full-time/Part-time**: Full Time (>=1249 hrs/year) · **Campus**: Waterloo · **Reports to**:Manager ICT Clie ...
-
Technology Support Specialist
1 week ago
Grote Industries Waterloo, CanadaLocation - Waterloo, Ontario Canada · **Job Role/Summary**: · Performs various actions related to system support, including monitoring and updating software, researching new software and methodologies, and installing and replacing hardware/software. · **Responsibilities**: · In t ...
-
Assistive Technology Specialist
1 week ago
Conestoga College Kitchener, CanadaRequisition Details · **Job Title**: · **Assistive Technology Specialist** · **Requisition #**: · **23-541R1** · **Campus**: · Doon · **Department**: · Library & Learning Services · **Payband**: · I · **Starting Rate**: · $36.19 · **Payband Range**: · $ $41.94 · **Hours/Week**: · ...
-
Information Technology Specialist
2 days ago
University of Waterloo Waterloo, CanadaOverview: · The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all · information technology and related computing systems in the David R. Cheriton School of Computer · Science. These responsibilities include management of computi ...
-
Presentation Technologies Specialist
2 days ago
University of Waterloo Waterloo, CanadaOverview: · The Instructional Technologies & Media Services (ITMS) mandate is to maintain and evolve central teaching and learning facilities and to offer technical assistance and services to help enhance course content and delivery in the classroom and online, activities on whic ...
-
Research Information Technologies Specialist
2 weeks ago
University of Waterloo Waterloo, CanadaOverview: · **Term: 1 year** · As a member of the Office of Research (OR) Information Systems Team, which is responsible for providing a broad range of day-to-day computing support to ensure effective operation of the OR information systems and business processes, the Research In ...
-
Intermediate Technology Specialist, Quality
1 week ago
Equitable CA Waterloo, CanadaAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...
-
Intermediate Technology Specialist, Quality
2 weeks ago
Equitable CA Waterloo, CanadaAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...
-
Intermediate Technology Specialist, Quality
1 week ago
Equitable CA Waterloo, CanadaAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...
-
Intermediate Technology Specialist, Cloud
2 weeks ago
Equitable CA Waterloo, CanadaAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...
-
2024 Media Technology Specialist
2 weeks ago
Perimeter Institute for Theoretical Physics Waterloo, Canada**Perimeter Institute for Theoretical Physics** offers a dynamic work culture fueled by ideas and collaboration. The Institute hosts a diverse research community, including some of today's pre-eminent theoretical physicists, PhD and Masters-level trainees, and the world's largest ...
-
Equitable CA Waterloo, CanadaAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...
-
Lead Technology Specialist, Quality
1 week ago
Equitable CA Waterloo, CanadaAt Equitable, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is ...
-
Technology Specialist, Service Desk
5 days ago
Equitable Life of Canada Waterloo, CanadaAt Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth ...
-
University of Waterloo Waterloo, CanadaOverview: · **Term: 1 Year** · The Vision Rehabilitation Specialist, High Technology is responsible for assessing patients for adaptive technologies for the blind and visually impaired, determines the patient's eligibility for government funding towards the purchase of technology ...
Information Technology Specialist - Waterloo, Canada - University of Waterloo
Description
Overview
The Information Technology Specialist (IT Specialist) is responsible for the provision and support of all information technology and related computing systems in the David R. Cheriton School of Computer Science. These responsibilities include management of computing environments and supporting
infrastructure, enabling and improving outcomes for administrative, teaching, and research computing in the School.
This Infrastructure role should have core skills and competencies with intermediate to in-depth Linux server system administration, KVM and LXC virtualization VPN, OSI layer 2+, network routing (Anycast, OSPF and BGP), HP and Mellanox(Onyx) switches.
This position will work and document independently, while developing strong collaborations with internal and external stakeholders.
Responsibilities
Client Service
Systems and Applications Management
Services Development
Qualifications