Jobs
>
Barrie

    Customer Operations Leader - Barrie, Canada - Indigo Books & Music

    Indigo Books & Music
    Indigo Books & Music Barrie, Canada

    1 week ago

    Default job background
    Full time
    Description
    Job Description

    The Customer Operations Leader - Omni Experience is responsible for leading the execution of work that contributes to the customer experience and omni sales results. They provide coaching and feedback to Customer Experience Representatives (CERs) on Indigo's customer service model and on suggesting and selling Indigo's products, promotions, and programs to our customers. They ensure our customers have a frictionless experience of the store's omni and payment operations. They help influence a store culture that promotes employee engagement, growth, and development.

    WHAT YOU'LL DO:

    Functional

    • Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo's products, promotions, and programs
    • Lead execution of activities to support strategic priorities, sales goals, and profitability targets
    • Act as an advocate for the customer by placing them at the forefront of all decision-making processes
    • Proactively identify and anticipate customer expectations and needs
    • Consistently identify areas for improvement, diagnose issues and work to resolve them
    • Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers
    • Execute inventory management processes and lead returns to ensure smooth and profitable omni customer experience
    • Lead execution of omni-sales program activities and ensure technology is leveraged effectively on sales floor to drive efficiency and encourage customers to shop their way
    • Support new technology and digital rollouts and adoption through readiness activities, training, coaching, and feedback
    • Open and close store as well as responsibility for managing sales floor
    • Participate in the joint health and safety committee and ensure health and safety of employees and customers is top priority

    People

    • Support the building of strong teams by participating in hiring activities, training new hires, and cross-training existing team
    • Support development of talent by providing feedback on team performance to managers
    • Collaborate with others to drive flexible and just in time solutions
    • Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
    • Help others see the impacts of their efforts and proactively engage other functions to receive input
    • Encourage others to freely share their point of view and be open to feedback

    Cultural

    • Model Indigo's beliefs and convey a positive image in everything you do
    • Celebrate diversity of thought and have an open mindset
    • Take an active role in fostering a culture of continual learning and taking risks without the fear of making mistakes
    • Embrace, champion, and influence change through your team and/or the organization
    Qualifications

    WHO YOU ARE:

    • 1-2 years of experience in a customer service, merchandising or operations role
    • Demonstrated commitment to creating an exceptional employee and customer experience
    • Experience leading others
    • Knowledge of provincial health and safety standards
    • Performance orientated
    • Ability to exercise good business acumen and systemic thinking that supports meaningful decisions
    • Ability to prioritize, plan and execute while being agile
    • Ability to be mobile on the sales floor for extended periods of time
    • Availability to work a flexible schedule, including evenings, weekends, and holidays
    • Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques
    • Bilingualism (French/English) is required for all positions in Québec
    Additional Information

    At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support- if you require an accommodation at any time during the recruitment process.

    WELCOME HOME

  • Indigo

    Customer Operations Leader

    1 day ago

    Indigo Barrie, Canada Full time

    Company Description · Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores acr ...

  • Lloyd Burns McInnis LLP

    Operations Leader

    3 weeks ago

    Lloyd Burns McInnis LLP Barrie, Canada

    Do you take pride in being the trusted right-hand go-to person? Do you have an eye for detail and work in a highly-organized way? Do you have the ability to work collaboratively and creatively within a distributed organization? These are all vital to this position, since team mem ...

  • NetZero Buildings Group

    Leader Operation Quality

    3 weeks ago

    NetZero Buildings Group Newmarket, ON, Canada

    Manufacturing Manager · Net Zero Buildings, part of the Premier Modular Group are one of the leading Modular building providers in the UK providing buildings to a host of sectors including education, healthcare, commercial & industrial and retail. We are committed to developing ...

  • AppleOne

    Industrial Sewer

    2 weeks ago

    AppleOne Barrie, Canada

    This Industrial Sewer Position Features: · • Straight day or Afternoon shift · • Great Pay to $41K · Immediate need for industrial sewer seeking · Under the supervision of the Operations Manager and the Production Supervisor the position performs a variety of sewing functions. ...

  • The Grounds Guys of Barrie

    Landscape Maintenance Supervisor

    1 week ago

    The Grounds Guys of Barrie Barrie, Canada Full time

    Grass Team Lead · Are you someone who can jump right into the fire and handle the heat? If so, take a moment to read this position · We Currently seek a reliable individual with a positive attitude to join our growing team. · ABOUT THE ROLE · As Senior Grass Team Leader, you a ...

  • A&W

    Team Lead

    1 week ago

    A&W Barrie, Canada Full time

    Working with A&W is more than just sharing a love of great burgers. By joining our team you'll be on the front lines, helping us change the fast food landscape. From eliminating plastic straws, to root beer made with all-natural flavours, to being the first national restaurant ch ...

  • AppleOne

    Shipper and Reciver

    2 weeks ago

    AppleOne Barrie, Canada

    This Shipper And Receiver Position Features: · • Straight day shift · • Bus assessable · • Great Pay to $46K · Immediate need for shipper and receiver seeking · Under the supervision of the Warehouse Team Leader, the position performs a variety of shipping and receiving functio ...

  • PepsiCo

    Frito Lay Sales Coop

    2 weeks ago

    PepsiCo Barrie, Canada Full time

    Overview Location: Barrie, ON · Term : Fall 2024 (September - December) · Full-Time Coop · Position Summary · During your 4-month (possible extension to 8-month) co-op term, you'll be fully immersed in our operations, learning the business from two unique perspectives: · Resp ...

  • Gecko Hospitality

    Kitchen Manager

    1 week ago

    Gecko Hospitality Barrie, Canada

    Kitchen Manager - New Opening Barrie · We are seeking an experienced and dynamic Kitchen Manager to lead our culinary team. Our establishment prides itself on delivering exceptional dining experiences, characterized by innovative cuisine and impeccable service. This pivotal role ...

  • The Grounds Guys of Barrie

    Landscape Extras Team Member

    3 weeks ago

    The Grounds Guys of Barrie Barrie, Canada Full time

    Benefits:Competitive salary · Opportunity for advancement · Training & development · Extras Team Member · Are you someone who can jump right into the fire and handle the heat? If so, take a moment to read this position · Looking for individuals to join our fast paced, customer f ...

  • Closets by Design of Central Ontario

    Customer Service Representative Immediate Start

    3 weeks ago

    Closets by Design of Central Ontario Barrie, Canada

    Since 1982, Closets by Design has built a reputation of integrity as the industry leader in customer service and total customer satisfaction, and this integrity is maintained in every aspect of our business. From our no obligation in-home consultation, custom tailored designs and ...

  • Emterra Group

    Route Supervisor

    4 weeks ago

    Emterra Group Barrie, Canada Full time

    Route Supervisor · Barrie, ON Full-time $ $ /year SUPERVISOR · Emterra Group is a leader in providing integrated recycling resource management and waste disposal solutions to the industrial, commercial and institutional (ICI) sectors and municipalities throughout Canada. Our vi ...

  • Royal Victoria Regional Health Centre

    Dietitian

    1 week ago

    Royal Victoria Regional Health Centre Barrie, Canada Part time

    The Allied Health Services (AHS) team, under Professional Practice consists of Regulated Healthcare Professional including: Nursing, Physiotherapy, Occupational Therapy, Speech Language Pathology, Social Work, Registered Dietitians, as well as unregulated Rehabilitation Assistant ...

  • Aecon

    Surveyor

    1 week ago

    Aecon Barrie, Canada

    Come Build Your Career at Aecon · As a Canadian leader in infrastructure development, Aecon is and building what matters for future generations to thrive We lead some of the most impactful infrastructure of our generation, at the forefront of transformational change in transport ...

  • Bayshore HealthCare

    Manager, Home and Community Care

    1 week ago

    Bayshore HealthCare Barrie, Canada

    Job Title: Manager, Home & Community Care · Locations: Barrie, Ontario · Job Type: Full-Time · Workplace: Hybrid - 50% in Community (Candidates must live locally) · As the new leader of one of Bayshore's local Neighborhood Health Teams (NHTs), you will collaborate with an ...

  • IKO

    Press Operator

    1 week ago

    IKO Barrie, Canada Full time

    Description · POSITION: PRODUCTION OPERATOR (PRINTING PRESS / EXTRUDER) · Location: BARRIE, ON · IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide a ...

  • ManpowerGroup

    Urgent Market Manager

    2 weeks ago

    ManpowerGroup Barrie, Canada

    Build your career with ManpowerGroup as we connect human potential to the power of business. Through regular, honest, and meaningful career conversations, and other tools designed to guide self-discovery, we'll help you become an expert in the Resolution Analyst field and forge a ...

  • Blue Mountain Resort

    Maintenance Coordinator- Year Round

    2 weeks ago

    Blue Mountain Resort Barrie, Canada Full time

    Job Description · Please note, this position is located at Blue Mountain Resort in The Blue Mountains, Ontario. · Year Round · WHAT'S IN IT FOR ME? · Free gondola, Explore park, and Blue Mountain private beach access; · Discounted recreation & golf you can share with your friend ...

  • MAGICUTS

    Salon Manager

    1 week ago

    MAGICUTS Barrie, Canada

    SALON MANAGER · WHAT WE OFFER · If you're looking for an opportunity to #UnleashYourPotential as a leader and Salon Manager, you've come to the right place. Leading with style, kindness, compassion, and care puts you a cut above the rest. We might be just what you're looking fo ...

  • Meridian

    Senior Commercial Analyst

    1 week ago

    Meridian Barrie, Canada Full time

    Description · "> Why Meridian? · At Meridian, our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are. · Find our story here: · O ...