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    Salesforce CRM Administrator H/F - Ottawa, ON, Canada - Rewind

    Rewind
    Rewind Ottawa, ON, Canada

    6 days ago

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    Description
    Salesforce Administrator - Ottawa (hybrid work)
    ~ Full-time Rewind has moved to a hybrid model of work with our employees working from an office on Tuesdays and Wednesdays. Our office location in Ottawa is 333 Preston Street. Rewind is a service that protects the critical data that powers businesses of all sizes. Our focus is on backing up data that lives in the cloud - in apps like Jira, GitHub, Confluence and Shopify. We are backed by Insight Partners, Inovia, Bessemer and Atlassian Ventures and are proud to be recognized as one of Canada's 50 fastest growing technology companies (2023 Deloitte Fast 50 ). We invite you to read our startup story to learn where we came from and where we're going. Some of our Blogs might help you get a better understanding of what we do here. We are a group of passionate performance-driven individuals who put teamwork at the forefront of everything we do. We strive to exceed expectations, driving innovation and solutions that propel our customers and ourselves forward. We are looking for a Salesforce Administrator to join our Operations team and support Rewind's upcoming plans to be the only service your business needs to protect its valuable data This role is pivotal in leveraging our Salesforce platform to its fullest potential, driving innovation, and supporting our GTM strategies. Rewind is looking for a candidate who is not only technically proficient but also strategically minded to help shape the future of our CRM initiatives. This critical role is designed for a forward-thinking professional skilled in enhancing CRM functionalities and streamlining processes to support our go-to-market (GTM) teams, including Sales, Marketing, Customer Support, and Partnerships. The ideal candidate will demonstrate a robust ability to balance technical acumen with business insight, ensuring our Salesforce ecosystem is optimized to meet the evolving needs of our team. Serve as the primary system administrator for our existing Salesforce environment, enhancing efficiency and utility. Collaborate closely with GTM teams to understand their needs and integrate Salesforce solutions that support business objectives, including automation of processes and improved data management. Participate in the audit of the current Salesforce setup to identify areas for improvement, streamline operations, and ensure the platform's architecture supports scalability and business growth. Design and implement a strategic plan for the Salesforce platform, including custom apps, objects, and workflows, to improve the GTM teams' performance and productivity. Manage all administrative functions of Salesforce, including user account maintenance, reports and dashboards, workflows, and other routine tasks. Oversee the data imported into the system, maintaining clean and duplicate-free records, and ensuring data integrity. Conduct regular system audits, prepare for upgrades, and manage Salesforce data feeds and integrations with a keen eye on data integrity and security. Act as the go-to expert for Salesforce users. Facilitate training sessions, create documentation, and support staff in adopting new functionalities to ensure high user engagement and satisfaction. Stay informed of new Salesforce features and functionalities to provide recommendations for process improvements. We are looking for candidates who have 2-3 years of experience in Salesforce administration in a start-up or a scale-up company , preferably within a B2B SaaS environment. Salesforce Admin (ADM201 and ADM211) certification. Demonstrated ability to work closely with GTM teams and understand their unique needs in a Salesforce context. Previous experience working in a small team with limited resources Exceptional project management, analytical, and problem-solving skills. A solid understanding of Salesforce best practices, with the capability to implement new processes and encourage user adoption. Experience in managing Salesforce integrations and ensuring data integrity across multiple systems and platforms. Experience working in SaaS Salesforce Architect credentials are a bonus We strongly encourage candidates of all different backgrounds and identities to apply. Rewind is committed to building an inclusive, supportive place for you to do the best and most rewarding work of your career. Summer hours (off every other Friday from June - September) and office closed during the holiday break (Dec 23- Jan 1st)
    ~1000/year wellness/home office allowance

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