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    user support technician - Oakville, Canada - Web World IT Services Ltd

    Web World IT Services Ltd
    Web World IT Services Ltd Oakville, Canada

    2 weeks ago

    Default job background
    Description
    • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Experience: 1 year to less than 2 years

      • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Perform Web-server backup and recovery operations

      • Certificates, licences, memberships, and courses

    • Associate Computing Professional (ACP)
    • Cisco certified network associate
    • IBM Certification
    • Network+ Certification

      • Computer and technology knowledge

    • Unix
    • JavaOS
    • Networking security
    • Servers
    • .NET
    • C#
    • C++

      • Security and safety

    • Criminal record check

      • Work conditions and physical capabilities

    • Fast-paced environment
    • Tight deadlines

      • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Initiative

      • Screening questions

    • Are you currently legally able to work in Canada?
    • Are you willing to relocate for this position?
    • Do you have previous experience in this field of employment?
    • What is the highest level of study you have completed?
    • Work Term: Permanent
    • Work Language: English
    • Hours: 30 hours per week
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