Jobs
>
Ottawa

    Technology Consultant - Ottawa, Canada - Adobe

    Adobe
    Adobe Ottawa, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    JOB LEVEL

    P40

    EMPLOYEE ROLE

    Individual Contributor

    The Challenge

    Customer Success Engineers are designated customer facing engineers for our Strategic clients, driving value realization and return on the client's investment This team is filled with technology-savvy individuals who have experience in digital marketing and know its value in driving company strategies. We work directly with our clients to understand business and technical requirements, build long term relationships, and develop and operate AEM cloud solutions that delight customers and meet SLAs.

    ***This role requires ability to achieve a Top Secret Clearance along with proficiency in French language (speaking and writing A, A/B, B) and hands-on Linux experience.

    This position includes all of the following aspects:

    • Strategic client relationship management CSEs are assigned as a designated technical operation advisor to 5 to 7 customers who are using Adobe Experience Manager and other digital marketing products.
    • The CSE role is equally: client facing (developing long term client relationships, keyboard facing (technical operations), and colleague facing (developing your own subject matter expertise, and drawing on that of others in a collaborative environment)
    • CSEs are trusted advisors who champion projects and initiatives and bridge between clients, third party providers, project management, internal engineering and automation engineers. There will be frequent interaction with clients including Directors, of Fortune 500 companies.

    What we do

    • We communicate consistently with clients throughout the contract lifecycle, calling out relevant issues where needed. We maintain client contact and provide status updates for all outstanding issues while continuing to handle client expectations, keeping clients satisfied and expectations realistic.
    • We help our clients achieve their business objectives by providing resources to answer clients' questions, identifying needs for account customization and oversee implementation changes and encourage client contract renewal.
    • We work closely with account teams and collaborate with other internal team members (consulting/project management/engineering services/customer support) to be sure mutual objectives are met in support of client happiness.
    • CSEs lead all aspects of customer support to ensure timely closure of quality and security issues and provide project management for professional services requests.

    Required Qualification :

    • Proficiency in French language (speaking and writing)
    • Ability to achieve a Top Secret Clearance
    • Strong knowledge of Linux and other services such as Docker, Kubernetes (AKS/EKS), PHP, MySQL, Redis, Java, Chef and CDN (CloudFront, Akamai, Fastly) services.
    • Proficiency in AWS or Azure with an understanding of cloud-hosted web applications.
    • Experience with operating and monitoring Enterprise software.
    • Real passion for digital marketing and client success and have a proven track record of optimally leading client relationships and technical projects with an excellent work ethic and collaboration skills.
    • Self-motivated and passionate about exceeding client expectations and understand enterprise internet business models and online processes, terminology, concepts and strategies.
    • Ability to evaluate and adapt to change, excel in high stakes situations and provide responsive, thoughtful dedication to client success.
    • Excellent social, presentation, and interpersonal skills, both verbal and written.

    Duties include:

    • Work with Adobe Experience Manager (AEM) and other Digital Marketing products and teams
    • Assist in developing new automation tools to increase efficiency and productivity
    • Adobe Command/Control and CI/CD tools to manage next generation cloud solutions.
    • Collaborate with teams to provision, customize, monitor, and upgrade our cloud-hosted Enterprise offerings.

    Internal Opportunities

    Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We're glad that you're pursuing a new opportunity at Adobe

    Put your best foot forward:

    1. Update your Resume/CV and Workday profile – don't forget to include your uniquely 'Adobe' experiences and volunteer work.

    2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you're interested in.

    3. Check out these tips to help you prep for interviews.

    4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll.

    Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

    At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

    Adobe is an equal opportunity and affirmative action employer. We welcome and encourage diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other characteristics protected by law.

    If you have a disability or special need that requires accommodation to navigate our internal careers site or to complete the application process, please contact

  • Adobe

    Technology Consultant

    2 weeks ago

    Adobe Ottawa, Canada

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Adobe

    Technology Consultant 4

    2 weeks ago

    Adobe Ottawa, Canada

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Nisha Technologies Inc.

    IT (Information Technology) Consultant

    3 weeks ago

    Nisha Technologies Inc. Ottawa, Canada

    Education: College/CEGEP · - Experience: 5 years or more · **Workplace information**: · - Remote work available · - Work Term: Temporary · - Work Language: English or French · - Hours: 37.5 hours per week ...

  • AECOM

    Technology & Security Consultant

    2 days ago

    AECOM Ottawa, Canada

    Company Description · **At AECOM, we're delivering a better world.** · We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and commu ...

  • AECOM

    Technology & Security Consultant

    3 days ago

    AECOM Ottawa, Canada

    Company Description · At AECOM, we're delivering a better world. · We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communiti ...

  • Frankware Inc.

    IT (Information Technology) Consultant

    1 week ago

    Frankware Inc. Nepean, Canada

    Education: Bachelor's degree · - Experience: 5 years or more · - or equivalent experience · **Screening questions**: · - Are you willing to relocate for this position? · - Do you have previous experience in this field of employment? · - What is your current field of study? · - Wh ...

  • Adobe

    Technology Consultant

    2 weeks ago

    Adobe Ottawa, Canada Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Akkodis

    Information Technology Security Consultant

    3 days ago

    Akkodis ottawa, Canada

    Akkodis is currently searching for a part-time IT Security Product Evaluation Specialist for a short-term contract with our Government client within the Ottawa area. · Job Summary: · Expertise is required for temporary assistance with IT Security activities – on as-needed basi ...

  • ScriptPro LLC

    Sales Support

    3 weeks ago

    ScriptPro LLC Ottawa, Canada

    **Job Title**: Sales Support (Bilingual French/English) · **Job Location**: Remote and preferably living in Ottawa or Montreal, Canada · ***Job Summary**: · Healthcare is an incredibly complex and fast-growing industry. Businesses need powerful technology solutions to manage thes ...

  • Avanade

    Bilingual Dynamics 365 F&o Supply Chain Lead

    2 weeks ago

    Avanade Ottawa, Canada

    [English version of the role "F&O D365 ERP Business Analyst Lead", below] · Aimez-vous côtoyer les gens du domaine de la technologie? Nous aussi. · Vous êtes un collaborateur qui aime résoudre des problèmes en vous servant d'outils technologiques et en utilisant vos bonnes compét ...

  • Vision33

    Support Consultant

    1 week ago

    Vision33 Ottawa, Canada

    **Support Consultant** · **Full Time / Permanent** · **Location: Open, UK or East Coast Canada Location** · **Be part of a transformation and global expansion with Vision33** · Vision33 is a global IT professional services consultancy that solves customer business challenges thro ...

  • CFMWS

    Chef D'équipe Des Spécialistes Du Soutien

    2 weeks ago

    CFMWS Ottawa, Canada

    **QUI NOUS SOMMES** · SBMFC. Plus qu'un emploiune mission. Notre organisation, forte de plus de 4000 personnes, prône un mode de vie sain, actif, divertissant et créatif pour les membres, les vétérans et les vétéranes des Forces armées canadiennes et leurs familles. Aidez-nous à ...

  • MD Financial Management

    Regional Accounts Financial Consultant 1

    2 weeks ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 195832 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Financial ...

  • MD Financial Management

    Financial Advisor

    2 weeks ago

    MD Financial Management Ottawa, Canada

    Requisition ID: 187418 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · MD Management Limited, a division of Scotia Wealth Management, has an exciting opportunity for a talented, enthusiastic, and client-focused Financial ...

  • 21Tech, LLC

    Senior Eam Consultant

    2 weeks ago

    21Tech, LLC Ottawa, Canada

    21Tech, LLC. is seeking a **Senior EAM Consultant** to join our company. Our Team has broad experience implementing and maintaining Hexagon/Infor EAM solution in public sector. 21Tech, LLC is the key go-to partners of Hexagon/Infor in Public Sector across US and Canada. 21Tech's ...

  • CFMWS

    Gestionnaire de La Maintenance Des Applications

    2 weeks ago

    CFMWS Ottawa, Canada

    **QUI NOUS SOMMES** · Les Services de bien-être et moral des Forces canadiennes (SBMFC) appuient les membres des Forces armées canadiennes et leurs familles partout où ils se trouvent dans le monde grâce à des programmes de conditionnement physique, des activités de loisirs, du s ...

  • ADGA Group Consultants Inc

    Intermediate System Specialist

    3 weeks ago

    ADGA Group Consultants Inc Ottawa, Canada

    Company Description · **Description de l'entreprise** · ADGA fournit une vision stratégique, une technologie de classe mondiale et un service d'excellence dans le domaine de la défense, de la sécurité et de l'informatique d'entreprise à des clients du gouvernement fédéral, d'autr ...

  • Convergence Networks

    IT Security Consultant

    3 weeks ago

    Convergence Networks Ottawa, Canada

    IT Security Consultant · SECURITY CONSULTING AND ASSESSMENT · OTTAWA- Hybrid, on site and client visit · Convergence Networks is one of North America's leading managed service and managed security providers. We are a service company focused on helping clients leverage technology ...

  • IBM

    SAP S/4 Hana Ewm

    3 weeks ago

    IBM Ottawa, Canada

    **Introduction** · **Your Role and Responsibilities** · This will be a SME role on SAP EWM on S/4 HANA (Embedded or Decentral) who will be responsible for delivery of innovative technical solutions to solve the complex client problems in the logistics execution. The consultant wi ...

  • Vision33

    Sps Consultant

    2 weeks ago

    Vision33 Ottawa, Canada

    **SPS Consultant** · **Full Time - Permanent** · **Location: Open, East Coast Canada Location** · **Be part of a transformation and global expansion with Vision33** · Vision33 is a global IT professional services consultancy that solves customer business challenges through the pr ...