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    help desk technician - Calgary, Canada - F12

    F12
    Default job background
    Plein temps
    Description
    • Durée de l'emploi: Permanent
    • Langue de travail: Anglais
    • Heures de travail: 30 to 44 hours per week
    • Education:
    • Expérience:
    • Education

    • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
    • Tasks

    • Respond to users experiencing difficulties with computer
    • Consult user guides, technical manuals and other documents to research and implement solutions
    • Provide advice and training to users in response to identified difficulties
    • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
    • Participate in the redesign of applications and other software
    • Supervise other technical support workers in this group
    • Provide business systems, network and Internet support to users in response to identified difficulties
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
    • Work conditions and physical capabilities

    • Fast-paced environment
    • Work under pressure
    • Tight deadlines
    • Repetitive tasks
    • Attention to detail
    • Personal suitability

    • Accurate
    • Client focus
    • Efficient interpersonal skills
    • Excellent oral communication
    • Excellent written communication
    • Initiative
    • Judgement
    • Organized
    • Team player
    • Ability to multitask
    • Time management
    • Screening questions

    • Are you currently legally able to work in Canada?
    • Experience

    • 2 years to less than 3 years
    • Health benefits

    • Dental plan
    • Health care plan
    • Other benefits

    • Learning/training paid by employer
    • Paid time off (volunteering or personal days)
    • Support for newcomers and refugees

    • Participates in a government or community program or initiative that supports newcomers and/or refugees
    • Support for youths

    • Participates in a government or community program or initiative that supports youth employment
    • Support for Indigenous people

    • Participates in a government or community program or initiative that supports Indigenous people
    • Supports for visible minorities

    • Participates in a government or community program or initiative that supports members of visible minorities


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