Customer Service Representative - Vaughan, Canada - Rentokil Initial

Rentokil Initial Vaughan, Canada

2 weeks ago

Full time

Description

Customer Service Representative

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends

Who are we?

Rentokil Canada Corporation is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

What do our Customer Service Representatives do ?

Our Customer Service Representatives are courteous, knowledgeable and empathetic to the
caller's anxieties over pests in their homes and businesses. They enjoy making a customer feel
confident that their concerns will be handled promptly and professionally.

A successful Customer Service Representative is a motivated self-starter who can work independently
with a focus on results in achieving company business goals.

Answer all incoming calls promptly and in a professional manner

Maintain good customer relations both on the phone and in person

Gather information from customers to help identify and solve problems

Sell the value of our services and suggest upgrades to service

Confirm, schedule and reschedule services for the customer

Set sales appointments for new customers as required

Answer billing questions and assist in resolving AR disputes

Data entry relating to customer job setups, invoicing and credits as needed
Perform general office duties as assigned

Work as a team with Service, Sales and administrative colleagues

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Rentokil Canada Corporation is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil Canada Corporation is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process.

Requirements

What do you need?

Two year diploma or equivalent in prior experience

One to Two years' experience in a customer service or call center role

Have excellent listening and communication skills

Have a pleasant phone voice and ability to clearly speak and be understood on the phone

Ability to multitask and remain calm while working under pressure in a fast paced environment

Self-manage daily tasks and workload
Show a high level of personal organizational skills

Balance customer demands with Service and Sales team requests

Must pass pre-employment background screen

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Customer Service Representative - Vaughan, Canada - Rentokil Initial

Description

Bilingual Customer Service Representative

customer service representative supervisor