Jobs
>
Vancouver

    Territory Manager, Service - Vancouver, Canada - Keurig Dr Pepper

    Keurig Dr Pepper
    Keurig Dr Pepper Vancouver, Canada

    3 weeks ago

    Default job background
    Full time
    Description

    Territory Manager Service & Operations - Van Houtte Coffee Services

    As part of the Keurig Dr. Pepper family, Van Houtte Coffee Services was founded on the heritage of generations of coffee service entrepreneurs and pride ourselves on the highest levels of customer service day-in and day-out.

    Founded upon the knowledge of nearly a century of roasting expertise, Van Houtte Coffee Services is proud of our Van Houtte Master Roaster heritage. As a division of Keurig Canada, we combine this rich history to the revolutionary innovations of the Keurig brewing system, bringing to our customers a unique combination of technology and tradition. Together, we provide the perfect brew.

    With 25 branches across Canada and more than employees, we serve over 1 million cups every single day.

    We are a dynamic, ever changing and fast paced environment and are proud to be part of Canadas top employers and Canadas Top Employers for young professionals.

    DESCRIPTION

    The Territory Manager Service & Operations , will report directly to the Senior Manager Service Operations for VHCS. This individual will be an integral part of the National Leadership Team, which is comprised of other Territory Managers operating on a national scale. 10-15% travel requirement, anually.

    The TM will be responsible and accountable for driving sustainable and profitable growth for his region. He/she will lead a total of 45 employees. He/She will be based in Vancouver, British Columbia.

    The position will include the following responsibilities:

  • Lead and be accountable for the overall operating performance of his/her region.
  • Champion the development, implementation and sustainability of a regional vision and strategic plan.
  • Provide leadership to a large regional team with an emphasis on developing and maintaining a culture focused on people, customer service and industry best practices.
  • Develop, monitor and administer the national operations programs within the region to ensure efficiency and profitability are achieved and maintained.
  • Collaborate with the national senior leadership team to identify industry trends and strategic growth opportunities (new business, organic growth and customer retention) for the region. Drive the execution of sales strategies and plans with the regions Sales team.
  • Collaborate with the national senior leadership to identify and implement strategies to improve operational efficiencies, safety, and quality.
  • Champion our H&S initiatives and commitments throughout the region by leading by example and ensuring H&S remains a key top priority.
  • Achieve established KPIs and financial annual operating plan (AOP) objectives with a focus on top-line growth.
  • Execute the VHCS strategic business plan centered on sales growth, cost management and people management.
  • Ensure customer service commitments and standards are upheld across the region.

    • OPPORTUNITIES

  • Recent leadership, organizational and operational changes will require the territory manager to effectively lead and navigate the team through the challenges associated with transformational change.
  • The opportunity to create and drive a business vision and strategy, and mobilize a team towards a cultural shift focused on customer service, people and growth.
  • The opportunity to be part of an organization that aims to build profitable and sustainable growth, while aligning and developing the best talents.
  • The opportunity to drive and support cost management efficiencies to reinvest in different aspects of our business (technology, image, innovation).

    • Requirements

    EDUCATION & EXPERIENCE:

  • A Bachelors degree in Business Administration or equivalent, combined with a minimum of 10 years of relevant experience, including 5 years in a management position within a sales, operations and customer service focused environment.
  • A proven track record in managing a sizeable profit centre, with direct responsibility for Operations.
  • Experience in establishing and managing individual and team performance metrics.
  • A solid track record in leading and mobilizing sizeable teams, including experience in leading cultural change, as well as operational optimization change initiatives

    • COMPETENCIES & ATTRIBUTES:

  • Able to establish and maintain relationships with people at all levels; promotes a collaborative environment through diplomatic handling of situations.
  • Comfortable working and collaborating across an organization, and capable of leading through influence within a matrix structure.
  • A results-oriented leader, that clearly defines mutual expectations of self and others, and takes appropriate actions to ensure obligations are met. Strong at evaluating challenges and opportunities, plan strategies and making decisions.
  • A strategic thinker with the ability to establish clear team direction but also able to balance the need for a hands-on and detailed approach to tactical implementation.
  • Motivates others and facilitates successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work and a strong desire to succeed among team members.

    • #VHCS

    Annual salary range: CAD $89,.00 to CAD $,.00

    Actual placement within the compensation range may vary depending on experience, skills, and other factors.

    Annual bonus based on performance and eligibility.

  • TEED GROUP BUSINESS CONSULTING CORPORATION

    management consulting service manager

    3 weeks ago

    TEED GROUP BUSINESS CONSULTING CORPORATION Richmond, Canada

    Education: · Expérience: · Education · Bachelor's degree · Finance, general · Tasks · Plan and direct research · Direct and advise staff in the development and implementation of service quality assessment strategies · Plan, administer and control budgets for client projects, co ...

  • McLaren Vancouver - Pfaff Automotive Partners Inc.

    Service Manager

    2 weeks ago

    McLaren Vancouver - Pfaff Automotive Partners Inc. Vancouver, Canada

    **Who We Are** · At Pfaff Automotive Partners, we're united by a passion for cars. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the cars we sell, and we love the ...

  • BC Pavco

    Manager, IT Services

    1 week ago

    BC Pavco Vancouver, Canada

    At BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture. · PavCo is the owner and operator of two of Canada's premier venues for events, BC Place Stadium and the Vancouver Con ...

  • Absolute Roof Solutions

    Service Manager

    3 weeks ago

    Absolute Roof Solutions Vancouver, Canada

    **Build your Career and Make a Difference** · **Absolute Roof Solutions** is a progressive roofing company with the purpose " _**To Protect people's building from the elements".**_ We are a growing company that does top-quality work. We pride ourselves on giving exceptional custo ...

  • Sea to Sky Network Solutions

    IT Service Manager

    2 weeks ago

    Sea to Sky Network Solutions Vancouver, Canada

    **About Us** · Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities and communities across British Columbia. · We are a small team of fantastic people, providing the best IT support possible to the best cu ...

  • Candrone

    Service Manager

    2 weeks ago

    Candrone Vancouver, Canada

    **About Candrone**: · Candrone is North America's largest and fastest growing robotics consultancy specializing in UAV (Unmanned Aerial Vehicle) solutions for Enterprise drone sales, consulting, rentals & training since 2009. We offer full stack solution from flying services, cus ...

  • Sea to Sky Network Solutions

    IT Service Manager

    1 week ago

    Sea to Sky Network Solutions Vancouver, Canada

    **About Us** · Sea to Sky is a leading Managed Service Provider based in Vancouver, working with a cross section of businesses, municipalities and communities across British Columbia. · We are a small team of fantastic people, providing the best IT support possible to the best cu ...

  • Pfaff Automotive

    Service Manager

    1 week ago

    Pfaff Automotive Vancouver, Canada

    Service Manager · McLaren Vancouver Vancouver BC V6J 1H7 · **Who We Are · **At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with o ...

  • Dilawri Group of Companies - BC Region

    Service Manager

    3 weeks ago

    Dilawri Group of Companies - BC Region Vancouver, Canada

    **Looking for a great opportunity to work in Canada's largest Automotive Group? Join the Family today, the Dilawri Lifestyle is waiting for you** · *** · **Dilawri Group of Companies** is currently looking to fill a position of a **Service Manager at one of our luxury dealerships ...

  • Vanoutdoors Society

    Services Manager

    3 weeks ago

    Vanoutdoors Society Vancouver, Canada

    Education: Bachelor's degree · - Experience: 1 year to less than 2 years · - or equivalent experience · **Tasks**: · - Plan and control budget and expenditures · **Computer and technology knowledge**: · - MS Excel · - MS Office · - MS Word · **Screening questions**: · - Are you c ...

  • First Nations Health Authority

    Service Management

    3 days ago

    First Nations Health Authority Vancouver, Canada

    **FNHA Overview**: · **About us** · The First Nations Health Authority is a diverse and transformational health organization of professional, innovative, and dedicated team members and leaders. · The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC ...

  • MOBIA

    Service Manager

    3 days ago

    MOBIA Vancouver, Canada

    Vancouver, BC, Canada Req #455 · Tuesday, April 30, 2024 · Service Manager · **Location**: Remote · MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybers ...

  • Steve Marshall Group

    Service Manager

    2 days ago

    Steve Marshall Group Vancouver, Canada

    **The STEVE MARSHALL GROUP is looking for a **high energy, focused, inspiring individual as a Service Manager in our growing automotive group.** · **Responsibilities**: · - Manage and oversee all aspects of the automotive service center, including customer service, scheduling, ve ...

  • BluPool

    Service Manager

    1 week ago

    BluPool North Vancouver, Canada

    Blu Pool Supply, Ltd. is looking to hire a **permanent, full-time Service Manager**. If you enjoy managing teams, are committed to delivering exceptional customer service, experienced in trades-based management, have integrity and a positive attitude, we could be your career home ...

  • McLaren Vancouver - Pfaff Automotive Partners

    Service Manager

    4 days ago

    McLaren Vancouver - Pfaff Automotive Partners Vancouver, Canada

    **Who We Are** · At Pfaff Automotive Partners, we're united by a passion for cars, and we're as crazy about them. It's about more than just selling and servicing cars. We're passionate about long-term relationships with our teammates, clients, and communities. We love driving the ...

  • Cyberclan

    Risk Management Services Manager

    2 weeks ago

    Cyberclan British Columbia, Canada

    The Risk Management Services Manager identifies industry standards and regulatory guidelines for information security in order to minimize the risk of compromise of sensitive business systems. They help develop, maintain, and evaluate organizational security policies and procedur ...

  • Gordian

    Technical Service Manager, Planning Services

    1 week ago

    Gordian British Columbia, Canada

    Gordian's Planning Services team is focused on helping clients, making data driven decisions around their operational effectiveness and capital investments. Our services are founded on rigorous observational assessment, benchmarking, and analysis, which - when combined with the i ...

  • Messrs Hostbooks Solution Ltd.

    Management Consulting Service Manager

    3 weeks ago

    Messrs Hostbooks Solution Ltd. Vancouver, Canada

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years · - Experience: 1 year to less than 2 years · **Tasks**: · - Assign, co-ordinate and review projects and programs · - Hire, train, direct and motivate staff · - Market bus ...

  • LTSA

    Manager, Geodata Services

    1 week ago

    LTSA Vancouver, Canada

    Do you want to work for one of BC's Top Employers for 2023 and join an innovative, technology-driven and growth-focused organization?LandSure Systems Ltd. (LandSure) is looking to hire a · - **Manager, Geodata Services** to join our Products division**Who we are**: · LandSure is ...

  • Langara College

    Client Services Manager, It

    2 weeks ago

    Langara College Vancouver, Canada

    Interested in a career at Langara College?_ · Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply · Langara College is located in Vancouver, B.C.: applicants ...