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    IT Technical Administrator - Toronto, ON, Canada - COBS Bread

    COBS Bread
    COBS Bread Toronto, ON, Canada

    3 weeks ago

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    Description
    IT Retail Systems Administrator – Hybrid Remote

    Reports to:
    IT Retail Manager – North America
    We are looking for an IT Retail Systems Administrator to join our Information Technology Team.

    This position will administer the Retail Systems comprising of Microsoft Dynamics 365 Commerce (POS, Finance & Operations, Loyalty, eCommerce), Microsoft Dynamics 365 Marketing, Profisee Master Data Management and Adyen Payments.

    Administer and configure the Retail Systems in accordance with business needs such as new site setup & campaigns.
    Maintain and provide escalation point for Support Services in relation the various Retail Systems
    Support testing and deployment of all software updates to the production environment
    Field incoming problem tickets from end users to resolve configuration and software issues within the Retail Systems including categorization, prioritization, and technical escalation
    Write, publish, or update configuration documents related to Retail System operations for use by Support Services or other members of the department
    Assist with projects and other duties as assigned
    4+ years' experience in IT support or comparable role
    ~ Post-secondary Degree or diploma with concentration in computer science or related field
    ~ Experience with core software applications including Microsoft Dynamics 365 Commerce and / or Microsoft Dynamics 365 Marketing or similar retail software applications
    ~ Retail Industry experience as a nice to have
    ~ Ability to work in a team to discuss technical matters pertaining to issues, problems, or technical specifications
    ~ ITIL Foundations Certificate is a nice to have

    A flexible hybrid work arrangement and a one-time work from home reimbursement to ensure you're set up for success
    A great Extended Health & Dental Benefit, Group RRSP Matching, and Health Spending Account
    Paid day for community service or volunteer opportunity
    Subsidized wellness program and an on-site gym facility
    Complimentary self-serve kitchen of fresh produce, deli meats and of course, COBS Bread and treats
    We are an equal opportunity employer and value diversity at our company.
    With over 160 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks.

    The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.

    Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA.

    The entire network employs over 15,000 people, serving more than 2.Accommodation is available upon request for applicants and employees with disabilities.

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