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Oshawa

    Branch Supervisor - Oshawa, Canada - Graybar

    Graybar
    Graybar Oshawa, Canada

    5 days ago

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    Description

    Summary:

    · To coordinate and supervise all sales and customer service activities to achieve satisfaction consistent with good business practices.

    · Oversee customer and administrative activities and assist with the resolution of branch-related service issues.

    Major Responsibilities:

    · Responsible to support sales growth and profitability of the Branch.

    · Develop new and maintain existing customer relationships.

    · Develop and maintain relationships with manufacturer partners to ensure we are positioned as a strong channel in the Region.

    · Prepare appropriate annual, monthly and weekly plans. Set reasonable goals with deadlines for completion and monitor results.

    · Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

    · Manage and train Branch employees to the Graybar Canada standards.

    · Determine merchandise and services.

    · Manage inventory control – including accuracy, daily cycle count input and variance reconciliation.

    · Responsible for all building security.

    · Responsible to direct and administer safe practices in accordance with company safety policies.

    · Manage branch inventory levels on a daily basis to ensure local customer requirements are met.

    · Set an example by following all company procedures and policies.

    Preferred Skills & Experience:

    · College diploma or equivalent work experience.

    · Broad knowledge of Company's products, services and operations.

    · Understanding and commitment to Company quality goals and standards.

    · Excellent communication skills and leadership skills required.

    · Ability to handle customer complaints and mediate customer disputes.

    · Working knowledge of PC's including Microsoft Word and Excel.

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