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    Senior Strategy Manager - Toronto, Canada - TELUS

    TELUS
    TELUS Toronto, Canada

    2 weeks ago

    Telus background
    Full time
    Description

    Description

    Join our team and what we'll accomplish together

    Join the Customer Base Management team and be the envy of all your family and friends

    You will be a Senior Strategy Manager on the team, responsible for special projects related to TELUS and Koodo base management strategic priorities, in short, medium and long term horizons, given insight analysis, market context, and organizational direction.

    If you're entrepreneurial, excited to work with an engaged and collaborative team, and if you value ownership, outcomes, curiosity, iteration and celebration, then this is the team for you As a Senior Strategy Manager, you will play a key role in developing strategies and working with a high performing team that will drive profitable outcomes within the Koodo and TELUS bases, and have a seat at the table for executive focused strategic discussions and decisions.

    What you'll do as Senior Strategy Manager, Base Management

  • Have full ownership of time-based strategic projects, both short-term and long-term, that will be developed, presented and executed on. Examples could be an strategy for Koodo/TELUS, how to leverage AI to improve churn/retention results, or a short term consolidation and presentation of EBITDA gap ideas for the base team
  • Create and present business cases, governance, reporting, and KPI frameworks for the strategic projects
  • Develop and present post mortem analyses, post execution, for the projects and provide insights, analyses and recommendations for changes to improve ongoing performance
  • Communicate strategies and updates on a regular basis to Senior Leadership across the Consumer team
  • Work closely with the rest of the base management and various pricing, strategy & planning, channel and CE stakeholders to develop strategies, including the establishment of core team governance

    • Qualifications

    What you bring

  • You're transparent, reliable and have a positive attitude
  • You're curious to understand the dynamics of the business; you can define business problems while investigating clear paths to inform and arrive at actionable decisions that balance customer and business outcomes
  • You're willing to challenge the status quo, an analytical thinker who understands, analyzes and optimizes complex business problems, issues and challenges. You provide thoughtful recommendations that link back to specific business problems and goals
  • You're a persuasive communicator who is clear, concise and articulate in all aspects of communication.
  • You manage stakeholder communications well, including to members of cross-functional leadership groups
  • You're a self-starter who thrives in a fast paced, changing environment, has a strong sense of ownership, and is excited to contribute to a fun and collaborative work environment

    • Great to Haves

  • Don't have everything you think we need for 'what it takes'? Don't let that dissuade you
  • Attitude, motivation, and a willingness to learn and collaborate are the most important things we are looking for. So now if you think you have what it takes, please apply
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