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    Service Coordinator - Toronto, Canada - J.L. Refrigeration Inc.

    J.L. Refrigeration Inc.
    J.L. Refrigeration Inc. Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description
    J.L. Refrigeration Inc is well-known for its outstanding reputation as a top Supermarket Refrigeration company in the Greater Toronto Area (GTA) and neighboring regions. Our primary goal is to consistently deliver exceptional service to our customers on every occasion.

    We are on the lookout for a Service Coordinator to become a part of our dynamic team. This role plays a crucial part within our Service Department, involving comprehensive administrative tasks related to addressing customer inquiries, managing quotes, work order billing, and coordinating dispatch activities.

    Job Title: Service Coordinator

    Responsibilities:
    • Handle processing, emailing, and monitoring all service quotes for customers, focusing on attention to detail.
    • Oversee customer portals to ensure service requests are acknowledged and completed, following up on any pending jobs.
    • Address and resolve customer inquiries regarding the status of service calls.
    • Assist in dispatch coordination by monitoring job details, dispatching technicians, and coordinating maintenance programs.
    • Price work orders for billing, process invoicing in QuickBooks, and manage follow-ups with Accounts Receivables.
    • Maintain effective communication with both internal staff and customers to guarantee top-notch customer service.
    • Manage project costs and track progress.
    • File work orders to uphold accurate and complete records.
    • Reconcile technician work orders with timesheets.
    • Provide administrative support and backup to the Operations Manager and Service Manager.
    Requirements:
    • Demonstrated proficiency and comprehensive knowledge of Microsoft Word, Excel, Outlook, and Windows.
    • Excellent communication and customer service abilities, both over the phone and in-person.
    • Enthusiasm for learning and expanding knowledge.
    • Capability to thrive in a fast-paced environment, meeting deadlines and managing a heavy workload effectively.
    • Strong organizational skills and ability to multitask efficiently.
    • Preferred related experience in mechanical trades.

    ** A competitive compensation package is offered, including health & dental benefits based on job grade. **

    If you are interested in this exciting Service Coordinator opportunity, please send your resume via email to .
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