Business Process Analyst - North York, Canada - BMO Financial Group

Description

Company Overview

BMO is an organization driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on members of its team, to create lasting, positive change for its customers, its communities, and its people. By working together, innovating, and pushing boundaries, BMO transforms lives and businesses, and powers economic growth around the world.

As a contract worker on the BMO team, you are valued, respected, and heard, and you have more ways to grow and make an impact. BMO strives to help you make an impact from day one – for yourself and BMO's customers.

Job Description

BMO is currently sourcing for a Business Process Analyst position on a 6 - month contract.

The Business Process Analyst will primarily work on Analytics and Reporting initiatives, with a secondary accountability for process management and transformation. This individual will design, develop, test, implement, measure, and manage processes and related KPIs.

This role allows the candidate(s) to work in an established institution and with multiple groups within BMO, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development.

This individual will be working in a collaborate, fast-paced and friendly environment. This role is on the Mutual Funds Governance and Retail Investments Process team. The team is accountable to support and continuously improve retail investments processes in P&C branches, lead transformational digitization initiatives and regulatory projects, and provide oversight on all BMO II mutual fund dealer activities.

Here are some of the key requirements and responsibilities included in this role:

RESPONSIBILITIES INCLUDE (but are not limited to):

• Define, develop, and monitor metrics and KPIs for Investments projects and processes across all channels including Branch & NACCC

• Leads the design, development, and implementation of analytic and reporting solutions.

• Extract and analyze data to identify patterns and insights which can help define action plans, business priorities and strategic direction

• Provide strategic support to the leadership team, Mutual Funds Governance and Retail Investments Process

• Track metrics and KPIs related to compliance and operational effectiveness

• Define, build, and publish dashboards / scorecards for the team to track key process and governance metrics

• Use data to identify root causes, key drivers of metrics, and define and monitor appropriate action plans

• Identifies emerging issues and trends to inform decision-making.

• Ensures alignment between stakeholders about business needs and data needs.

• Designs and produces regular and ad-hoc reports, and dashboards.

• Breaks down strategic problems, and analyses data and information to provide subject matter insights and recommendations.

• Structures and assembles data into multi-dimensions with various granularities (e.g., customers, products, transactions).

• Manipulates, and transforms data through programming / scripting for model training and validation.

• Promotes reporting automation, self-serve analytics consumption, and the culture of analytics-driven decision making.

• Monitors and tracks tool performance, user acceptance testing, and addresses any issues.

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

• Builds reports and visualizations to effectively communicate data driven insights to users for a variety of audiences e.g. visualization solutions of data into reports, graphics, dashboards to illustrate facts, trends, and insights.

• Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

• Supports development and execution of strategic analytics & reporting initiatives in collaboration with internal and external stakeholders.

• Analyzes data and information to provide subject-matter insights and recommendations.

• Documents and maintain operational procedures and processes relating to analytical and reporting processes.

• Collaborates in the design, implementation, and management of core business/group processes.

• Designs processes based on business requirements and best practices. Ensures the processes adhere to applicable risk, regulatory and compliance requirements.

• Streamlines, simplifies and continuously improves existing processes.

• Documents processes (including, but not limited to, process flows, playbooks, etc.) for vetting, communicating, and implementing processes with stakeholders.

• Ensures all processes meet established standards, effectively utilize templates and tools to track compliance and operational effectiveness standards

• Looks for opportunities to eliminate, simplify and automate processes. Recommends changes to streamline and integrate processes to improve efficiency.

• Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

• Participates in the integration of Core Process transformation across business/groups to deliver process improvements

• Ensure that process design reflects current business strategy and business requirements and supports the Banks end-state digital vision

• Recommends and implements solutions based on analysis of issues and implications for the business.

• Identifies emerging issues and trends to inform decision-making.

• Develops an understanding of organizational interactions and complexity to engage with the appropriate stakeholders. Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables.

• Resolves issues regarding processes that are raised from all sources/stakeholders.

• Creates and delivers presentations summarizing findings and recommendations to business partner executives and senior management.

• Monitors and tracks performance; and addresses any issues.

• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

• Works independently and regularly handles non-routine situations.

• Builds effective relationships with internal/external stakeholders.

• Works independently and regularly handles non-routine situations.

• Broader work or accountabilities may be assigned as needed.

Qualifications

Education/Certifications

Undergraduate Degree or Diploma (Required)

The BMO Contractor Talent Network provides job seekers with direct access to BMO contract job opportunities as soon as they are released. Contract job seekers can create a profile in the BMO Contractor Talent Network portal. Using your profile, you can choose to receive notifications and apply directly when jobs of interest become available.

BMOis committed to an inclusive, equitable and accessible workplace. By learning from each other's differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact your recruiter.

About the BMO Contractor Talent Network

This contract job with BMO has been posted by Procom, BMO's recruitment service partner supporting the BMO Contractor Talent Network.

Should you be selected for this contract engagement, Procom will act as the employer of record or the agency of record for your contract engagement.

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