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    Quality Customer Service Representative - Pickering, ON, Canada - GFL Environmental Inc.

    GFL Environmental Inc.
    GFL Environmental Inc. Pickering, ON, Canada

    4 weeks ago

    Default job background
    Full time
    Description
    Customer Service Representative page is loaded Customer Service Representative

    Apply locations Pickering, Ontario time type Full time posted on Posted Yesterday job requisition id R15890 GFL Environmental is looking for a Customer Service Representative to be based out of Pickering, ON.

    The Customer Service Representative will assist in selling and promoting GFL's solid services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner.

    This is an in-office full-time position.

    Shift timings:
    Constant support and learning opportunities
    Support community involvement and volunteering
    Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.


    • Answer incoming and make outgoing customer telephone calls.
    • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
    • Track customer information and concerns and enter data into database.
    • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
    • Maintain new account files.
    • Take web request and process payments by phone.
    • Enter new subscription residential accounts into system.
    • May provide back up assistance for Office Coordinator.
    • One (1) to Two (2) years customer service or call center experience preferred
    • Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
    • Proficient in Microsoft Outlook, Microsoft Word and Excel.
    • Excellent data entry skills.
    Medical
    Dental

    GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

    If you are an existing GFL employee and would like to search and apply to current job openings, please visit the internal GFL Jobs Hub .

    At the heart of GFL lies our greatest asset—our people.

    We believe in great careers, making a positive impact on the environment and supporting our people with their life ambitions.

    Because we see the potential in all our employees to do whatever it is they set their mind to, and we're proud to support them in that journey.

    We consider our employees' personal goals, helping them create the career, and life, that they desire—whether it's advancing in their job, learning new skills, forming lasting relationships, or mentoring others, while having time to pursue other life ambitions.

    With safety and sustainability at the core of what we do, we all come together to form "Team Green"—united by our shared purpose to provide environmental solutions that enable our customers and the communities we serve to be Green For Life.

    GFL empowers those looking for growth in their career and lives, whether that's on our Field Operations teams or Professional Services teams.

    Field Operations – Our Field positions offer candidates across North America the potential for limitless growth and skill expansion as the front line of our organization, making them central to our company's vision of creating cleaner and more sustainable communities.

    Professional Services – Our Corporate positions located in key North American offices grow candidates to form strong client relations, manage key programs and accounts, and ensure our Field teams are operating at maximum efficiency.

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