Administrative Assistant - Ottawa, Canada - Cansel

Cansel Ottawa, Canada

2 weeks ago

Permanent Full time

Description

Position Summary

We are seeking a dynamic and organized Administrative Assistant to join our team. This role will encompass both administrative support functions and inside sales responsibilities, ensuring the seamless operation of our sales department while driving revenue growth through proactive sales initiatives.

As an integral part of our operations, you will provide administrative support to ensure the smooth functioning of our sales department. You will play a crucial role in maintaining accurate records, facilitating communication between departments, and assisting with various tasks related to sales and customer service.

In this role, you will...

•Provide expertise on Cansel's processes and help implement process improvements to increase efficiency

•Assist walk-in Customers, on the phone and on the Chat line.

•Assist customer to select the right products from a portfolio of survey, mapping, and GIS equipment and construction field supply products.

•Ship and receive customers equipment with ability to recognize that all the parts and accessories are included.

•Assist in preparing sales quotations and proposals for clients.

•Maintain and update customer database in Salesforce and SAP systems.

•Monitor inventory levels and assist in managing stock orders and shipments.

•Act as a liaison between customers and technical support teams, facilitating resolution of any issues or concerns.

•Support inside sales efforts by identifying cross-selling and upselling opportunities, recommending appropriate products and solutions to meet customer needs.

• Process invoice corrections

• Work with the sales team to achieve excellent order fulfillment

• Help support accounting activities

• Submit, process and track customer orders using SAP and Salesforce

About you...

We are looking for an energetic individual able to work within a team environment and prefer to work with minimal supervision. To succeed in this position, you will possess the following characteristics:

• Experience with SAP is required

• Experience with Salesforce is required.

•. Experience with Trimble products, Can-net GNSS reference stations and construction field supply products is required.

•Minimum of 3 years of experience in customer service and administrative support roles, with exposure to inside sales functions.

•Strong technical aptitude and ability to learn about construction and survey equipment specifications and applications.

•Should have experience using software of vendors to find products and accessories like, SECO, TRIMBLE, DuraTech, site pro and others as required.

•Should have experience use vendor tracking software to provide ETA like SYNNEX

• Strong interpersonal communication, & telephone skills

• Ability to multi-task and prioritize work activities appropriately

• Remaining calm and upbeat in a fast-paced and pressured atmosphere

• Detail oriented

• Self-discipline and highly organized with the ability to take initiative around the site

• Ability to foster strong workplace relationships to create a positive work environment

• Demonstrated knowledge of computer information systems: including Microsoft Word, Excel and Outlook

• Proven track record of longevity with previous employers

Why choose us?

In addition to the strong growth culture of the company, Cansel offers: