Jobs
>
Markham

    Install Planning Clerk - Markham, Canada - Enercare

    Enercare
    Enercare Markham, Canada

    3 weeks ago

    Default job background
    Description

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Service, we would love to hear from you.

    Job Title: Install Planning Clerk (Temporary 20 months)

    Reporting To: IP Operations Manager

    Department: Install Planning

    Location: Markham

    Rate of Pay: UNIFOR Clerical Range 2

    File number: 2486

    Hours of Work Monday – Friday, 7:00 am – 3:00 pm

    The primary focus of this role will involve the ongoing optimization of area Install Technician resources to meet incoming and forecasted customer demands, including finalizing orders, reconciling cash balances and handling escalations. Through the use of a formalized planning process and continuous interaction with Internal and external customers and partners, this key function will ensure that corporate goals are met in a manner that provides best-in-class service delivery and customer satisfaction.

    Responsibilities:

  • Accountable for setting the daily schedule, by including scheduling overnight installs, optimizing the schedule, adjusting for exceptions, and confirming the schedule with installers and subcontractors
  • Required to handle escalations by managing queues and monitoring email inbox activity to ensure timely resolution of customer complaints and escalations.
  • Accountable for proactively scheduling installations for HVAC and Water Heaters and generating BRIOs
  • Ensuring a fair and even distribution of workload
  • Prepare BRIO reports as required
  • Responsible to create orders including creation of the GERS order from the SIPR file, assigning inventory against the job, voiding and updating of orders per EMC and Management
  • Responsible for the capture and input of task information into applicable applications
  • Responsible for handling the debrief activity with installers upon completions of jobs
  • Responsible for collection of payment on orders
  • Responsible for the entry GERS order details (Serial Numbers, warranty information, big box sku's)
  • Accountable for application of payment against GERS orders
  • Required to finalize installations including HVACs transactions, Water Heaters (Company installers only) and completing district extras
  • In charge of reconciling GERS cash draws for previous day's work
  • Handling of both inbound and outbound calls
  • Assist with escalations as necessary
  • Filing of envelopes, faxing of red tags, queue management, manual dispatch of work as required
  • Provide customer quotes, analyze and interpret forecast and incoming-demand data
  • Record forecast variance and resource allocation change information
  • Coding out of calls when required
  • Provide customers with quotes on installs
  • Advise Customers of changes to appointment times
  • Undertake special projects and assignments as assigned
  • Achieve defined productivity and performance measures on a consistent basis
  • Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
  • Ability to provide reporting and data analysis as requested by management
  • Act as a courteous and friendly central point of contact for both internal and external customers.
  • Other duties as assigned by management

    • Qualifications:

  • Customer focused with excellent interpersonal skills
  • Ability to effectively use W6, GERS, MS Office & Clarify software programs
  • Ability to concurrently use various computer information packages in conjunction with telephone / wireless radio communication devices
  • Ability to effectively resolve customer complaints to the satisfaction of both customer and the company
  • Capable of working well under pressure and understanding business processes
  • Proven decision-making skills
  • Ability to work in a fast-paced, pressure filled, team environment
  • Strong organizational skills
  • Capable of doing financial analysis to rectify variances
  • Grade 12 education

    • Note: This position applies to UNIFOR Local 975.

    Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare's recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant's accessibility needs due to disability and are available upon request.

  • ENERCARE

    Install Planning Clerk

    2 weeks ago

    ENERCARE Markham, Canada

    **Job Title**: Install Planning Clerk · **Reporting To**: IP Operations Manager · **Department**: Install Planning · **Location**: Markham · **Rate of Pay**: UNIFOR Clerical Range 2 · **File number**: 1940 · **Closing Date**: February 7, 2023 · **Hours of Work**: 35 hours per wee ...

  • ENERCARE

    Install Planning Clerk

    2 weeks ago

    ENERCARE Markham, Canada Part time

    **Job Title**: Install Planning Clerk - Part-time · **Reporting To**: IP Operations Manager · **Department**: Install Planning · **Location**: Markham · **Rate of Pay**: UNIFOR Clerical Range 2 · **File number**: 1926 · **Closing Date**: February 3, 2023 · **Hours of Work**: 24 h ...

  • ENERCARE

    Service Planning Clerk

    2 weeks ago

    ENERCARE Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Install Planning Clerk

    1 week ago

    ENERCARE Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • ENERCARE

    Install Planning Clerk

    1 week ago

    ENERCARE Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Renin Canada Corp

    Inventory / Planning Clerk

    3 weeks ago

    Renin Canada Corp Brampton, Canada

    The Inventory/Planning Clerk performs a variety of clerical inventory, planning and audit tasks. Supports the work of planning and production personnel performing related work. · **NATURE AND SCOPE OF POSITION**: · The position of Inventory/Planning Clerk is an individual contrib ...

  • Enercare

    Install Planning Clerk

    1 week ago

    Enercare Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Enercare

    Service Planning Clerk

    1 week ago

    Enercare Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Enercare

    Install Planning Clerk

    6 days ago

    Enercare Markham, ON, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Enercare

    Install Planning Clerk

    1 week ago

    Enercare Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • The Town of Whitby

    Temporary Planning Clerk

    1 week ago

    The Town of Whitby Whitby, Canada

    **Open Date** · - Feb :13:00 PM**Close Date** · - Mar :59:00 PM**Position Title** · - Temporary Planning Clerk**Posting Type** · - Full-time**Posting Status** · - Active**Position Length** · - Temporary**Department Group** · - Planning & Development**Hours per Week** · - 35**Depa ...

  • Enercare

    Service Planning Clerk

    2 weeks ago

    Enercare Markham, Canada

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Enercare

    Install Planning Clerk

    2 weeks ago

    Enercare Markham, Canada Part time

    Come and join one of North America's largest home and commercial services and energy solutions companies We offer comprehensive benefits, savings match plans, overtime, shift premiums and a DC Pension Plan after 24 months. If you are passionate about delivering 5 Star Customer Se ...

  • Keyser Mason Ball, LLP

    Estate Planning Law Clerk

    3 weeks ago

    Keyser Mason Ball, LLP Mississauga, Canada

    **KMB Law is a leading full-service business-first law firm with offices in Mississauga, Burlington and Markham, Ontario. We are firm with rich history from 1979, led by a progressive partnership that is driven by a shared set of core values emphasizing both personal and professi ...

  • The Town of Whitby

    Temporary Planning Clerk Ii

    1 week ago

    The Town of Whitby Whitby, Canada

    **Open Date** · - Mar :05:00 PM**Close Date** · - Apr :59:00 PM**Position Title** · - Temporary Planning Clerk II**Posting Type** · - Full-time**Posting Status** · - Active**Position Length** · - Temporary**Department Group** · - Planning & Development**Hours per Week** · - 35**D ...

  • Aurora

    Law Clerk- Planning

    3 weeks ago

    Aurora Aurora, ON, Canada

    Employment Type: Contract, Part Time (up to 24 hours per week) · Contract Duration: 12 Months · Location: Aurora, Ontario · Hourly Rate: $41.38 to $51.73 · Closing Deadline: May 1, 2024 · The Town of Aurora is located in the heart of York Region and just 30 kilometers no ...

  • Quantum Business Law

    Corporate Law Clerk

    2 weeks ago

    Quantum Business Law Markham, Canada

    Quantum Business Law is a boutique firm which specializes in tax planning and corporate law. · We are looking for a Corporate Law Clerk with a minimum of five years experience as a corporate law clerk to join our firm. · **What you will be doing**: · - Incorporations, amendments, ...

  • Shirley Yee Professional Corporation

    Real Estate Clerk

    3 weeks ago

    Shirley Yee Professional Corporation Markham, Canada

    **About us** · Shirley Yee Professional Corporation is a small business in Markham, ON L3R 9V1. We are professional, agile, and our goal is to We are reputable real estate boutique law firm practicing for over 30 years specializing in providing comprehensive legal services in the ...

  • AMPHENOL CANADA CORP

    Purchasing Clerk

    2 weeks ago

    AMPHENOL CANADA CORP Markham, Canada

    **LET'S CONNECT** · **Position title**: Purchasing Clerk · **Reporting to**:HSIO Global Controller · **Type of position**:Fulltime, permanent · **Location**: Markham, ON · **Summary of Business**: · Purchasing Clerk compile requests for materials, prepare purchase orders, keep tr ...

  • Connium Management Inc.

    Accounts Receivable Clerk

    3 weeks ago

    Connium Management Inc. Markham, Canada

    **About Our Company** · Connium has operated in the property management business for over 30 years in Ontario. Connium has been successful in managing a full range of commercial retail and residential properties including condominium industrial and commercial complexes, high-rise ...