- Greet and assist visitors with enthusiasm, creating a friendly and inviting atmosphere whether in person, via telephone, or email.
- Maintain a thorough knowledge of the Centre's services, stores and locations, merchandise, and upcoming special events and promotional services.
- Drive and promote sales for the Bower Place gift card program.
- Complete administrative tasks and conduct all service functions related to the Concierge Desk.
- Gift Card administration including handling cash, credit and Interact payment, and reconciling receipts.
- Build strong relationships with mall tenants to understand their needs and address any concerns promptly.
- Act as a liaison between tenants and mall management, ensuring effective communication.
- Provide exceptional service by proactively seeking opportunities to create memorable customer interactions.
- Uphold a standard of service excellence by consistently exceeding customer expectations.
- Anticipate and proactively resolve issues to enhance the overall customer experience.
- Frequently navigate the mall, assisting guests, tenants and maintaining a visible presence.
- The Guest Services Representative will act as the "brand ambassador" for Bower Place Shopping Centre, enthusiastically promoting the Centre, its stores, programs, and services.
- Work efficiently under pressure during peak shopping hours and high-traffic times of year (like holidays), ensuring timely and effective service.
- Handle customer inquiries and complaints with professionalism and efficiency, seeking timely resolutions.
- Collaborate with relevant departments to address issues and improve overall service quality.
- Assist in the planning and execution of mall events, ensuring a seamless and enjoyable experience for participants.
- Coordinate with tenants for their involvement in promotional activities and events.
- Ensure the concierge desk and surrounding areas are well-maintained and aesthetically pleasing.
- Present a professional image at all times.
- Participate in after hours Emergency Response Training Drills every quarter.
- Play active role in communications, evacuations, and muster point check-ins during evacuation emergencies.
- Stay vigilant to ensure the safety and security of all mall occupants.
- Report any suspicious activities or incidents to the appropriate authorities.
- Send our MIR3 notifications to communicate .
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Customer-focused with a passion for service excellence.
- Ability to multitask in a fast-paced environment.
- Knowledge of the mall layout, stores, and services.
- Previous experience in a customer service role is advantageous.
-
Customer Service Representative
2 weeks ago
Best Buy Red Deer, CanadaAre you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers' purchases, ...
-
Member Service Representative
2 weeks ago
Servus Credit Union Red Deer, Canada**Are you smart, gutsy, and driven? Do you have a keen interest in helping people "re-imagine their financial fitness"? This could be the opportunity you have been looking for** · **Servus is growing We are currently looking for a part-time Member Service Representative at our So ...
-
Customer Service Representative
3 weeks ago
Red Arrow Red Deer, Canada**Customer Service Representative** · Red Arrow is currently looking for a Customer Service Representative to join our team based out of our Red Deer Ticket Office. **This is a part-time position working approximately 22 hours per week. Flexible availability is required as shifts ...
-
Member Service Representative
1 week ago
Servus Credit Union Red Deer, CanadaServus is growing We are currently looking for a **Member Service Representative **on our **Mobile Support Team.** · Servus's customers are also our member-owners, so we call our Customer Service Representatives, Member Service Representatives. Reporting to the **Team Lead of Mob ...
-
Client Service Representative
2 weeks ago
ATB Financial Red Deer, Canada**Our bottom line is different.** · There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring ...
-
Financial Service Representative
2 weeks ago
CURO Financial Technologies Corp Red Deer, CanadaOverview: · **If you are looking for more than a job, join Cash Money to start your career** · Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated acr ...
-
Client Service Representative
2 weeks ago
ATB Financial Red Deer, Canada**Our bottom line is different.** · There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring ...
-
Onsite Service Representative
3 weeks ago
Grainger Red Deer, Canada**Grainger **is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. · We'r ...
-
Financial Service Representative
2 weeks ago
Cash Money Red Deer, CanadaOverview: · **If you are looking for more than a job, join Cash Money to start your career** · Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated acr ...
-
Client Service Representative
1 week ago
ATB Financial Red Deer, Canada**Our bottom line is different.** · There's something special about working at ATB, and it's been recognized on every top employer list that matters. Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring ...
-
Customer Service Representative
3 weeks ago
Motion LP Red Deer, CanadaHello, it's a new day and it's time to answer the call to elevate your career and make life accessible for all. · **Our purpose is to make life accessible.** · Our compassion and knowledge set us apart. With kindness and expertise, we support individuals by delivering the right m ...
-
Customer Service Representative
3 weeks ago
Culligan Water of Canada Red Deer, CanadaCulligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations. · **We want you to join our team at our Red Deer lo ...
-
Client Service Representative
2 weeks ago
CIBC Red Deer, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Client Service Representative
2 weeks ago
CIBC Red Deer, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Client Services Representative
3 weeks ago
Horizon Vein and Cosmetic Clinic Red Deer, Canada_**Who We Are**:_ · Horizon Vein and Cosmetic Clinic (HVCC) is a client-focused, results-oriented Medical Aesthetics Clinic providing top-quality cosmetic and medical services. HVCC is part of the Horizon Family Medicine group (currently 16 physicians), a locally owned company st ...
-
Client Service Representative
1 week ago
CIBC Red Deer, CanadaWe're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients. · At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what ...
-
Guest Services Representative
2 weeks ago
QuadReal Red Deer, Canada**About QuadReal Property Group** · QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real es ...
-
Onsite Service Representative
2 weeks ago
W.W. Grainger Red Deer, Canada**Grainger **is North America's leading distributor of maintenance, repair, and operating products and services. Our wide assortment, deep expertise, innovative technology solutions and unparalleled customer service keep customers' operations running and their people safe. · We'r ...
-
Financial Service Representative
3 weeks ago
Cash Money Red Deer, CanadaOverview: · **If you are looking for more than a job, join Cash Money to start your career** · Come and work for an organization that offers quality consumer financial products, that is focused on Customer Service, and that has a technology lending platform that is integrated acr ...
-
Guest Services Representative
3 weeks ago
QuadReal Red Deer, Canada**About QuadReal Property Group** · QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real es ...
Guest Services Representative - Red Deer, Canada - QuadReal
Description
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $73.8 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating companies in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Welcome to Bower Place - where shopping meets excitement in the heart of Red Deer, Alberta As a vibrant regional shopping mall, Bower Place boasts a bustling atmosphere with over 110 stores and services, offering a diverse retail experience for every visitor. At Bower Place, we pride ourselves on being a dynamic hub of activity, attracting shoppers seeking the latest trends, exclusive deals, and a unique blend of renowned brands. As a key player in our team, the role of the Mall Concierge, also known as Guest Services, is pivotal in creating a seamless and extraordinary shopping experience.
Imagine a world where your workplace is a dynamic fusion of fashion, lifestyle, and entertainment, where your every step is met with the energy of a thriving retail environment. Join us at Bower Place, where you'll not only be a part of a diverse and exciting community but also play a central role in providing concierge best-in-class services to elevate the overall satisfaction of our valued guests. Are you ready to be a vital part of the heartbeat of Bower Place? Join us on this exciting journey where every day is a new adventure in exceptional service and dynamic retail experiences
Role Description
The primary responsibility of Bower Place Concierge is to provide exceptional service to both mall tenants and guests, ensuring a positive and memorable experience. Your role involves being the face of the shopping mall and creating a welcoming environment. Here are key aspects of your job:
1. Guest Relations and Administration:
2. Tenant Support:
2. Service Excellence:
3. Problem Solving:
4. Event Support:
5. Maintaining Appearance:
6. Safety and Security:
Qualifications:
#LI-DNP
QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you'll know exactly what to expect.