- Manage technician communication through inbound/outbound phone calls, email, and text message
- Process customer orders (service tickets) through the computer system, ensuring accuracy
- Be proactive in scheduling and coordinating completion of service orders
- Maintain strong working relationships with the Service Technicians and Service Department
- Responsible for coordinating the daily workflow for Service Technicians
- Route technicians to scheduled jobs with attention to efficiency and customer satisfaction
- Ensure balanced workload for technicians and progression of service orders to completion, to meet monthly service budget targets
- Other duties as assigned
- 3 to 5 years of customer service experience
- Minimum high school education or equivalent
- Intermediate computer skills: Microsoft office (Word, Excel and PowerPoint), email applications (Outlook) and ability to learn new computer systems
- Ability to type 45 wpm
- Strong data entry skills, basic math and proofreading abilities
- Ability to work in a high pressure, fast paced environment
- Team orientated and customer service approach to work
- Strong time management, organization and multitasking abilities
- Excellent communication skills over the phone, in person, and through email
- Knowledge of industrial kitchen equipment would be considered an asset
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Dispatcher
1 week ago
Diamond Logistics Transport Inc. Markham, Canada**Our branch in Markham Toronto is looking for Dispatcher.** · The Dispatch is responsible for Customer Service and satisfaction. The person is responsible for managing truck fleets and operator-trucker teams daily. It is the first contact with which the customer contacts the com ...
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Dispatcher
3 weeks ago
RG Henderson Markham, Canada**About Us**: · RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of c ...
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Dispatch Technician
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Intern, Dispatch
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BGIS Markham, Canada**Who We Are** · BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that ...
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Dispatch Technician
1 week ago
Burman and Fellows Group Markham, Canada**DISPATCH TECHNICIAN** · **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. · **Duties and Responsibilities**: · - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & ha ...
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Dispatch Technician
1 week ago
Burman and Fellows Group Markham, Canada**DISPATCH TECHNICIAN** · **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. · **Duties and Responsibilities**: · - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & ha ...
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Dispatch Technician
2 weeks ago
Burman and Fellows Group Markham, Canada**DISPATCH TECHNICIAN** · **Role**: To provide the first line of support for all computer related Software/Hardware and telecommunications requests. · **Duties and Responsibilities**: · - Undertake first line diagnostics over the phone to determine and resolve PC/peripherals & ha ...
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Dispatch Technician
2 weeks ago
BFG Enterprise Services Markham, Canada**Requirement**: Full-time · - **Markham** · **Role**: · To provide the first line of support for all computer related Software/Hardware and telecommunications requests. · **Duties and Responsibilities**: · - Undertake first line diagnostics over the phone to determine and resolv ...
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Dispatch Supervisor
4 days ago
Colas Markham, Canada**Subsidiary**:Miller Paving Limited · **Location**: Markham, ON · **What is a Dispatch Supervisor?**: · This key operations position, reporting to the Manager, Transportation and Liquid Products, is responsible for the day to day dispatching of all tanker loads including prepara ...
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City Dispatcher
3 days ago
All Ontario Express Inc. Markham, Canada**City Dispatcher for Courier Company** · Description: · Plan routes for 10-20 car & van courier drivers in the GTA, delivering parcels from business to business. Live dispatch board, orders come in throughout the day and routes must be actively adjusted as orders come in. · Prev ...
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Dispatch Supervisor
3 days ago
Colas Markham, Canada**Subsidiary**:Miller Paving Limited · Location: Markham, ON · **Mission**: · Ensures an optimal allocation of internal and external material and human resources in order to ensure the smooth execution of jobs. · **Main Responsibilities**: · - ** Optimizes material and human reso ...
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Commercial Dispatcher
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AMJ Campbell Van Lines Markham, CanadaTransportation / Moving Industry experience · - Previous management experience preferred · - Knowledge of regulatory transportation laws · - Excellent verbal and written communications skills · - Must be customer centric and have a passion for quality service delivery · - Excepti ...
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Dispatcher (Full Time)
3 weeks ago
Cardinal Towing Inc., Markham, Canada Full timeHello · Are you an organized and detail-oriented individual with excellent communication skills? Cardinal Towing is seeking a dedicated Dispatch professional to join our team full time and play a crucial role in our operations. · Cardinal Towing is a leading provider of towing an ...
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Dispatcher
2 weeks ago
GFL Environmental Inc. Pickering, CanadaThe role will dispatch all LOB's in Pickering. Oversee and provide leadership to all employees with the ability to communicate to them daily and sometimes after hours. · **Key Responsibilities**: · Schedule and dispatch calls based upon designated route, driver location and inten ...
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Dispatcher
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Dispatcher
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Field Service Dispatcher
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Dispatcher - Markham, Canada - RG Henderson
Description
About Us:
RG Henderson, a division of Heritage Food Service Group of Canada Limited, is the largest commercial food equipment repair company in the Greater Toronto Area. We provide Repair Services, OEM Parts, Installation, and Planned Maintenance Programs for a variety of commercial food service equipment. We are the leader within our industry and are looking to grow our team
Position Summary:
In the role of Dispatcher the primary responsibility is providing exceptional service to our customers by managing the schedules of our technician team, and organizing and prioritizing workload. The Dispatcher must thrive in an extremely fast paced work environment with high deliverables, and develop excellent working relationships with the technician team. This role will report into the Customer Service Manager.
Responsibilities Include:
Qualifications:
RG Henderson, a division of Heritage Food Service Group of Canada is an inclusive and equal opportunity employer. If you require a disabilityrelated accommodation to participate in the recruitment process please inform us by email. We will accommodate your needs under the Ontario Human Rights Code. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions.