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    Service Desk Analyst - Toronto, Canada - Northbridge Financial Corporation

    Northbridge Financial Corporation
    Northbridge Financial Corporation Toronto, Canada

    2 weeks ago

    Default job background
    Full time
    Description

    What it's like to be a Service Desk Analyst at Fairfax Financial

    The Fairfax Service Desk Analyst is responsible for assisting in providing day to day front-line user support and diagnostics for routine, non-routine, and escalated desktop hardware/software concerns and application questions for assigned business units and/or client groups.

    We want your talent

    If you are great at:

  • Provide office-wide support handling end-user and teams requests.
  • Receive, assess, and distribute tickets as appropriate.
  • Use fundamental technical skills, knowledge, and experience to implement appropriate solutions to resolve a variety of simple issues and problems within established guidelines.
  • Develop and maintain strong working relationships with customers and team members.
  • Develop, maintain, and produce service/support reports and documents as required.

    • If you have:

  • Post secondary school education in a related field and/or equivalent combination of education and experience.
  • Minimum 3-5 years of experience in Information Systems Support or a related position is an asset.
  • Knowledge of Windows operating systems and exposure to other Northbridge operating systems (AIX, IBMi, Linux, MacOS, z/OS) is an asset.
  • Knowledge of Applications Office 365, Lotus Notes, Printers, and 3rd Party Applications (Adobe, Chrome etc).

    • We really mean it when we say we put you first. Here are a few ways how:

  • Hybrid work you get to work from the office and at home 50/50, allowing you to manage both worlds with the ease and flexibility you need.
  • We offer competitive salaries and support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance, and more
  • We help you prioritize your well-being from day one through flexible health benefits, early leave days, wellness programs, rewards, and recognition programs.
  • We are invested in helping you grow in your career through education assistance, internal mobility, and mentoring programs.
  • NBFC cares about the community and supports the causes you believe in with donation matching and team volunteer days.

    • #LI-TS1

    #IND

    Who we are:

    We're Northbridge Financial. We're proud to be 100% Canadian and owned by Fairfax Financial. We serve through our Northbridge Insurance, Federated Insurance, and TruShield Insurance brands. We have a reputation for being one of Canada's leading commercial property and casualty insurance company. Our employees are dedicated to understanding the needs of our customers and we go above and beyond to help Canadian businesses have a safer and brighter future. We're a company of passionate people who put people first. Do you want to join a team that believes in working hard – and having fun at work – all while making a difference? Look no further than Northbridge.

    At Northbridge Financial we embrace and celebrate you and are committed to creating an inclusive workplace for all No matter who you are or what makes you unique, we welcome you. Please let us know how we can assist or accommodate you during the selection process.

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