Jobs
>
Toronto

    Technical Specialist - Toronto, Canada - University of Toronto

    University of Toronto
    University of Toronto Toronto, Canada

    2 weeks ago

    University of Toronto background
    Full time
    Description

    Date Posted: 05/17/2024
    Req ID: 37395
    Faculty/Division: Faculty of Applied Science & Engineering
    Department: Faculty IT Office
    Campus: St. George (Downtown Toronto)
    Position Number:

    Description:

    About us:

    The Faculty of Applied Science & Engineering is a world-renowned community of researchers and students dedicated to solving some of the world's most pressing challenges through collaborative and multidisciplinary research and experiential education. Through rigorous technical training, and unparalleled extracurricular and professional experience opportunities, we prepare the next generation of engineering leaders and change makers to unlock the future's boundless potential.

    Our leadership team provides an open, professional environment that fosters a culture built on respect, goal orientation, self-motivation, accountability, and teamwork. We believe in recognizing and valuing our employee's contributions to the advancement of the department's goals while promoting a strong commitment to work-life balance among our employees.

    The Faculty's Information Technology team works together to support a dedicated and diverse group of academic and administrative professionals who exemplify excellence in their fields.

    Your opportunity:

    Reporting to the Manager, Client Services, the Technical Specialist will provide senior technical expertiseresponsible for IT service operations stewardship through planning, implementation, and ongoing support.

    The incumbent will help cultivate and build positive relationships with staff and departments, working closely with peers, technical teams, and clients to lead and drive sustainable modernization paths for the delivery of high caliber IT solutions and secure computing, focusing on lifecycle management, maintenance, data analytics, and IT service maturity. The incumbent will oversee all aspects of service delivery, including resolving complex issues, major incidents, and provide exemplary hands-on technical support.

    Your responsibilities will include:

    Working within Faculty IT Office Client Services portfolio, the Technical Specialist is an exciting role that will help deliver outstanding experiences for our clients and directly support their outcomes. You will be responsible for supporting a broad portfolio of tools, products, and services in our digital landscape.

  • Analyzing service delivery and/or internal processes and recommending improvements
  • Responding to end-user service requests
  • Probing for information from end-users to identify problems and establish needs
  • Planning and implementing components of IT related projects
  • Troubleshooting complex computer system problems
  • Conducting needs assessments to determine end-user technical requirements
  • Providing consultative advice on IT issues

    • Essential Qualifications:

  • Bachelor's Degree in Computer Science, Computer Engineering, or related discipline, or equivalent combination of education and experience.
  • Minimum four years of diverse IT experience in a multi-client and multifaceted operational environment.
  • Minimum one year of experience coordinating the activities of and providing orientation to others on work procedures and practices, including assisting in solving complex problems, and providing day-to-day work coordination, scheduling and prioritization.
  • Demonstrated experience with MacOS, MS Windows, and Linux/Unix operating systems; iOS ; Web/HTML skills.
  • Experience with installing and configuring endpoint devices with applied security measures.
  • Demonstrated extensive experience writing and disseminating technicalor procedural specifications and client facing documentation; skilled at developing key messaging and talking points.
  • Demonstrated experience in analyzing complex problems and producing actionable plans and solutions.
  • Demonstrated experience with conveying complex technical ideas and teaching clients how to use IT systems, including presentation skills with the ability to facilitate staff training sessions, client workshops and meetings.
  • Demonstrated experience in creating complextechnical documentation.
  • Demonstrated ability to lead project delivery to completion.
  • Ability to work with data including querying (SQL), report formatting and records creation.
  • Expert level knowledge of all aspects that supports the client experience, including end-user devices setup and configuration, software like Microsoft 365 and its associated application suite and enterprise management tools.
  • Top-tier customer service skills.
  • Ability to communicate effectively and accurately, both verbally and in writing, especially in conveying complex technical ideas to clients, management, and other IT staff members.
  • Ability to troubleshot network connectivity and performance issues.
  • Demonstrated ability to learn on the job, and on own initiative, to keep abreast of rapid changes in a dynamic environment.
  • Strong time management and organizational skills. Strong time management and organizational skills.

    • Assets (Nonessential):

  • Technical certifications related to project management, process improvement, and business analysis (e.g., PMP, ITIL) will be considered an asset.
  • Experience with ServiceNow.
  • Experience with Microsoft Intune or KACE Endpoint Systems Management Appliances.
  • Familiarity with the University environment, governance, and policies.

    • To be successful in this role you will be:

  • Accountable
  • Achievement oriented
  • Communicator
  • Multi-tasker
  • Possess a positive attitude
  • Proactive
  • Self-directed
  • Team player

    • This role is not currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .

    Closing Date: 05/29/2024, 11:59PM ET
    Employee Group: USW
    Appointment Type: Budget - Continuing
    Schedule: Full-Time
    Pay Scale Group & Hiring Zone:
    USW Pay Band 12 -- $78,308 with an annual step progression to a maximum of $100,144. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
    Job Category: Information Technology (IT)
    Recruiter: Sarah Chim

    Lived Experience Statement
    Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

  • ECOFROST HEATING & COOLING

    technical sales specialist

    2 weeks ago

    ECOFROST HEATING & COOLING Mississauga, Canada

    Education: · Expérience: · Education · Bachelor's degree · or equivalent experience · Screening questions · Do you currently reside in proximity to the advertised location? · Do you have previous experience in this field of employment? · Experience · 5 years or more · Durée de ...

  • Santai Science Inc.

    Technical Sales Specialist and Business Development

    1 week ago

    Santai Science Inc. Toronto, Canada

    **Titre du poste : Spécialiste en ventes techniques et développement commercial - Toronto, Ontario et Ouest du Canada, ainsi que d'autres régions.** · **Entreprise : Santai Science Inc., Canada (Célébrant 20 ans)** · **Lieu : Région de Toronto et Ouest du Canada** · **Description ...

  • Lightspeed

    Technical Specialist

    3 weeks ago

    Lightspeed Toronto, Canada

    Hi there Thanks for stopping by · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a Technical Specialist to join our Hospitality Support division. As a part of the team, your contribution wi ...

  • Vector Institute

    Technical Specialist

    1 week ago

    Vector Institute Toronto, Canada

    Technical Specialist · We are seeking a Technical Specialist to join our growing Business Computing team in Toronto. The organization is growing and has recently moved into a newly built office at the Schwartz Reisman Innovation Campus in downtown Toronto. This position will play ...

  • Lightspeed Commerce

    Technical Specialist

    3 weeks ago

    Lightspeed Commerce Toronto, Canada

    **Hi there Thanks for stopping by** · Are you actively looking for a new opportunity? Or just checking the market? Wellyou might just be in the right place · We're looking for a **Technical Specialist** to join our Hospitality Support division. As a part of the team, your contrib ...

  • amaris

    IT Technical Specialist

    3 weeks ago

    amaris Toronto, Canada

    Job description · We are looking for dynamic consultants to grow our IT Technical Specialist team in Montreal. Your experience, knowledge, and commitment will help us to face our client's challenges. · You will be supporting different projects through your expertise as IT Technic ...

  • Thales

    Technical Specialist

    2 weeks ago

    Thales Toronto, Canada

    Location: Toronto, Canada · Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains ...

  • Ministry of Transportation

    Technical Specialist

    1 week ago

    Ministry of Transportation Toronto, Canada

    Are you interested in leading the development and delivery of technical projects for the DriveON office? Do you have analyzing and evaluating skills, and can identify alternative policies/programs and operational procedures for delivery of vehicle inspection and maintenance progr ...

  • University of Toronto

    Technical Specialist

    2 weeks ago

    University of Toronto Toronto, Canada

    **Date Posted**:05/17/2024 · **Req ID**: 37395 · **Faculty/Division**: Faculty of Applied Science & Engineering · **Department**: Faculty IT Office · **Campus**: St. George (Downtown Toronto) · **Position Number**: · **Description**: · **About us**: · The Faculty of Applied Scie ...

  • Vtech Solution Inc

    Technical Specialist

    1 week ago

    Vtech Solution Inc Toronto, Canada

    Hi, · This is Anjali from vTech Solution, Inc. Hope you are doing well. · Wish to check if you would like to consider below job: If yes, kindly send me a copy of your resume in word format and work authorization status details. · Hope you are doing well. · **Role: Technical Speci ...

  • Intangles

    Technical Specialist

    3 weeks ago

    Intangles Toronto, Canada

    **Title: Technical Specialist - Pre-Sale - Trucking Industry** · **Reports to**:Acting VP of Sales · **Job Summary**: · We are seeking a motivated and experienced Customer Solutions Specialist to interact with our customers both in person and online, enabling effective use of our ...

  • IFDS Group

    Technical Specialist

    3 weeks ago

    IFDS Group Toronto, Canada

    **Who we are** · With its global headquarters in Toronto, Canada, International Financial Data Services (IFDS) is a world-leading provider of outsourcing and technology solutions to the financial services industry. IFDS services over 240 financial organizations around the world, ...

  • YDC PRO Consulting

    Technical Specialist

    2 weeks ago

    YDC PRO Consulting Toronto, Canada

    **Must haves**: · - 3 yr+ Demonstrated development experience in IBM Cúram Social Program Management platform. Cúram V7 Certified Developer, Preferred · - Curum · - Public sector experience · ======================================================================================== ...

  • IMG Logistics Inc

    Technical Specialist

    1 week ago

    IMG Logistics Inc Toronto, Canada

    Job Responsibility: · TECHNICAL SKILLS: · - Demonstrating a high degree of initiative, and resourcefulness in solving problems. - Good understanding of SelTrac signal plans and SelTrac Radio equipment. · - Interpreting and the ability to write Requirements. · - Preparing specific ...

  • Thales

    Technical Specialist

    1 week ago

    Thales Toronto, Canada

    Location: Toronto, Canada · Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains ...

  • Thales

    Technical Specialist

    2 weeks ago

    Thales Toronto, Canada

    Location: Toronto, Canada · Thales people architect solutions that support 85 million mainline and suburban passenger journeys, worldwide, every day. Our Rail Signalling and Communication systems are used on metro lines across major cities, and 72,000 kms of route, 52,000 trains ...

  • hitplay

    Technical Specialist

    2 weeks ago

    hitplay Toronto, Canada

    We are seeking a skilled and experienced Audio Technician specializing in DSP programming and commissioning to join our team. As an Audio Technician, you will be responsible for programming and commissioning audio Digital Signal Processors (DSPs) from industry-leading manufacture ...

  • St. Joseph's Health Centre

    Technical Specialist

    2 weeks ago

    St. Joseph's Health Centre Toronto, Canada

    **DUTIES & RESPONSIBILITIES**: · - Provides technical expertise in the Biochemistry area of the laboratory and acts as a technical resource person for staff · - Assists and supports the Operations Leader in the smooth running of the day-to-day operations of the laboratory · - Pri ...

  • Scotiabank

    Technical Specialist

    2 weeks ago

    Scotiabank Toronto, Canada

    Requisition ID: 169661 · Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. · **Looking for a hybrid role? We have the job for you Our employees in hybrid roles can alternate between work from home & onsite in the office with th ...

  • Vector Institute

    Technical Specialist

    1 week ago

    Vector Institute Toronto, Canada

    **JOB DESCRIPTION** · **Technical Specialist** · *** · *** · We are seeking a **Technical Specialist** to join our growing Business Computing team in Toronto. The organization is growing and has recently moved into a newly built office at the Schwartz Reisman Innovation Campus in ...