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    Business System and Contract Specialist - Toronto, Canada - Sun Life

    Sun Life
    Default job background
    Temps plein
    Description

    Description

    de poste:

    Reporting to the Program Manager, CRE (Corporate Real Estate) System Solutions & Strategy , you will have the opportunity to be a part of a top-notch team, responsible for a wide range of software solutions supporting Corporate Real Estate. You will collaborate closely with the Corporate Real Estate Team, internal developers, analysts, and end users to guide and deliver conceptualization of product enhancement, through to launch. the successful incumbent will oversee administrative functions across Corporate Real Estate (CRE) Technology applications, such as application permissions, development of test plans, functional testing and troubleshooting, data integrity controls, user support and education, and process documentation. This role handles managing, negotiating, and implementing new and existing software and license agreements, negotiating price and contract terms, taking part in RFIs and RFPs and other related software contract management activities for existing and future tools we support.

    The incumbent will manage, prioritize, and speed up Corporate Real Estate (CRE) initiatives, and support database accuracy. As systems evolve over time, this role will continually assess efficiency and effectiveness. The incumbent will regularly engage with their CRE peers in both training and design thinking - defining, ideating, prototyping, testing and prioritizing improvements and will be involved in implementing initiatives such as new application on-boarding, automation, or data restructuring in response to evolving business needs.

    What will you do?

  • Meeting with clients to understand business and systems requirements, documenting them, and translating them into functional and system requirements specifications for use by developers to build the solution and for testers to confirm functionality
  • Apply knowledge of systems and technology to enhance solutions and manage data quality
  • Prioritizing backlog refinement, prioritizing/updating requirements, and writing quality, and detailed user stories
  • Gathering and processing business information related to procedures and data to clarify business issues / requirements
  • Developing alternative solutions based on business drivers and impact / cost analysis
  • Supporting scope management
  • Collaborating directly with development team to deliver projects on time and to the client's satisfaction
  • Ensuring quality of the developed solution meets the business functional requirements and is production ready
  • Managing relationships with team and clients
  • Collect and manage enhancement ideas via a continuous improvement pipeline
  • Manage stakeholder expectations using clear communications to aid in change management activities
  • Support onboarding of new systems
  • Develop test plans, lead business testing, and supply troubleshooting ability
  • Collect stakeholder feedback post implementation.
  • What do you need to succeed?

  • 7+ years of business systems analysis experience or related experience
  • Solid understanding of software development
  • Merge diverse business and system requirements to create realistic solutions
  • Ability to analyze business functions, workflows, inputs, and outputs
  • Understanding of integration patterns including REST APIs and event mechanisms
  • UML and flow diagrams
  • Experience data mapping
  • Proven client-facing, partnership, and presentation skills
  • Familiarity with and enthusiasm for Agile approaches to software development
  • Strong critical thinking skills
  • Technical writing skills /experience
  • Curiosity and desire to learn
  • Enjoy working both independently and as part of a team.
  • Support upskilling, education, and coaching of users to meet the demands of the digital era
  • Ability to break down work into manageable stories
  • Actively manage backlog refinement using a variety of methods and tools (i.e., Jira)
  • Ability with Microsoft Office (SharePoint, Word, PowerPoint & Visio) and Adobe Acrobat
  • Conceptual knowledge of relational databases and experience with data management.
  • Lead supplier relationship Management initiatives such as communicating with Vendors, Sourcing/Procurement, Information Security, Privacy, Legal, IT Architecture and Operational IT teams surrounding new and existing CRE Technology Solutions.
  • Develop, support, and deploy operating procedures, workflow diagrams, user manuals and templates and training materials to support stakeholders. Bulleted List
  • Nice to have skills / experience:

  • Project management skills/experience
  • Product development / ownership experience
  • Cloud platform experience, preferably Service Now
  • Familiarity with ServiceNow and Archibus and emerging tools such as Jira, Confluence, Changepoint, Athena, Miro
  • Industry recognized certifications (e.g., Project Management Professional (PMP), Scrum, Business Analysis Professional (CBAP), Master of Corporate Real Estate (MCR) an asset
  • What's in it for you?

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • Time off giving you the flexibility to focus on the moments that matter
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • We're honoured to be recognized as a 2023 Best Workplaces in Ontario by Great Place to Work Canada
  • *LI-NB1

    L'échelle du salaire de base est pour l'emplacement principal du poste affiché. Elle peut varier selon l'emplacement du candidat sélectionné et d'autres facteurs. En plus du salaire de base, les employés admissibles de la Financière Sun Life participent à différents programmes de rémunération incitative, dont le montant octroyé est discrétionnaire et dépend du rendement de l'employé et de la compagnie. Certains postes de vente participent à des programmes de rémunération incitative basés sur les résultats de vente individuels ou de groupe.

    Depuis toujours, la diversité et l'intégration sont au cœur des valeurs de la Financière Sun Life. Nous croyons qu'un effectif diversifié ayant des points de vue variés et des idées créatives est avantageux pour nos clients, pour les collectivités où nous exerçons nos activités, ainsi que pour nous tous, en tant que collègues. Nous accueillons avec enthousiasme les candidatures de personnes compétentes provenant de tous les horizons.

    Les personnes handicapées ayant besoin de mesures d'adaptation pour présenter leur candidature et celles qui doivent consulter les offres d'emploi sur un support de substitution peuvent envoyer leur demande par courriel à l'adresse ''.

    À la Sun Life, nous voulons créer un environnement de travail flexible où nos employés sont outillés pour donner le meilleur d'eux-mêmes. Nous offrons plusieurs options de travail flexibles selon les exigences du poste et les besoins individuels. N'hésitez pas à en discuter pendant le processus de sélection.

    Nous remercions tous les candidats de l'intérêt manifesté pour ce poste. Nous ne communiquerons qu'avec les personnes qui auront été retenues pour passer une entrevue.

    Échelle salariale:

    56,000/ ,000/91 000

    Catégorie d'emploi :

    Analyse des besoins informatiques - Processus

    Fin de l'affichage :

    12/05/2024


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