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- Completing move in and move out field activities in the Customer Care and Billing (CCB) system.
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- Electronic customer inquiries; Processing forms, applications and customer service requests emails
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- Researching, analyzing and providing resolution to customer billing complaints
- Scheduling customer payment arrangements
- Recording and tracking detailed customer interactions and transactions
- 1+ year(s) of experience in customer service (PT experience while in school counts)
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- Strong inter-personal skills and ability to work well in a fast paced team environment
- Clear and effective communication skills (oral & written)
- Strong analytical / problem solving skills
- Ability to remain calm and professional in stressful situations
- Good keyboarding skills with experience with both Word and Excel software
- Working knowledge in CCB Oracle system, Genesys cloud system and Sharepoint is an asset
- Competitive Salary which includes bonus incentive and deferred profit sharing
- Above average benefits package for you and your dependents
- Growth opportunities and career coaching
- Team building and company sponsored events
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Customer Care Representative - Markham, ON, Canada - Metergy Solutions Inc
Description
Customer Care Representative (Entry Level)
May 9, 2024
Our Mission:
Through trustworthy expertise in submetering solutions, we empower our clients to make their buildings more marketable and residents to reduce their energy consumption.
Location:
Markham, ON
In-Office during training period (3 months+)
Hybrid once fully trained
Monday - Friday
Position Summary:
Anticipated Start Date is in June, 2024
This position is accountable for enhancing the customer experience through providing timely, helpful and professional assistance to customers who contact us.
Responsibilities:
Qualifications:
New grads are welcome to apply
What we offer:
About Metergy Solutions Inc. ("Metergy"):
As one of North America's most experienced submetering providers, we've brought turnkey solutions to our clients for over 15 years. We help our customers effectively manage their utility consumption as we supply, install and remotely read electricity, water and thermal submeters. Across all building types, retrofit or new construction, we have the knowledge, equipment and staff to deliver a comprehensive solution from design, to implementation to billing. We are focused on maintaining strong customer relationships and value team collaboration to achieve our goals. For more information about Metergy, please visit us online
Metergy is a portfolio company of Brookfield Infrastructure. Brookfield is one of the world's largest investors, owners and operators of infrastructure assets across the utilities, transport, energy, data and sustainable resources sectors. This sponsorship provides Metergy with access to large-scale capital, infrastructure investment expertise and global reach.
Metergy's recruitment process includes accommodation for applicants with disabilities. All accommodations will consider the applicant's accessibility needs due to disability and are available upon request.
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