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    Customer Care Representative - Toronto, Canada - Precise Parklink

    Precise Parklink
    Precise Parklink Toronto, Canada

    Found in: Talent CA C2 - 3 days ago

    Default job background
    Full time.
    Description

    Company Description:
    As Canada's parking and mobility industry leader, Precise ParkLink is a nation-wide managed services and technology firm with more than 800 employees across Canada, a head office in Toronto, and 18 supporting offices across the country.

    Precise ParkLink manages thousands of parking lots on behalf of hundreds of property owners. They supply cutting-edge technology and services to thousands of clients in the healthcare, municipal, commercial, institutional, and private sectors.

    Job Summary:

    The Customer Service Representative reports to the Team lead/Supervisor. The Customer Care Associate provides guidance for customers entering the parking facility and provide customer assistance as needed.

    Location: Greater Toronto Area

    Employment: Full-time.

    Compensation: Hourly.

    Job Responsibilities and Duties:

  • Reports to the Team lead and Supervisor to support parking operations
  • Identify customer questions, concerns, and overall needs
  • Provide accurate answers and solutions to customer queries
  • Address customer complaints in a compassionate and patient manner
  • Answer incoming calls and emails in an efficient manner
  • Redirect customers to appropriate teams and/or departments as needed
  • Follow company communication procedures, policies, and guidelines at all times
  • Responds immediately to all reports concerning damage to equipment, and places E-service as needed
  • Observe security monitors to ensure no criminal activity occurs and report any activity to management
  • Balance cash records at end of shift and manage parking records during shift
  • Troubleshooting parking equipment issues at the site level
  • I-PASS Enrolling /canceling payroll staffs and sending the list to payroll
  • Complete additional duties assigned by manager. Attributes:
  • Assertive and self-motivated disposition
  • Strong organizational skills
  • Excellent communication skills: ability to explain complex solutions and processes clearly to others
  • Collaborative and demonstrates strong interpersonal skills
  • Self-managed while accurately following instructions
  • Ability to multitask effectively and stay positive and professional under high-pressure fast-paced environments
  • Adaptable and flexible
  • Neat appearance with a professional and positive attitude Qualifications:
  • High School Graduate or higher education
  • Basic Computer skills – Windows, MS Office
  • Customer service experience, inclusive attitude and openness to diversity, is an asset.
  • Excellent customer service skills
  • Extremely professional with excellent interpersonal, relationship, and communication skills (written and oral)
  • Positive attitude and empathy for clients
  • Solid problem solving and decision-making skills
  • Strong team player with the ability to develop and maintain relationships with internal and external customers
  • Bilingual is an asset
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