Jobs
>
Edmonton

    Customer Service Supervisor - edmonton, Canada - Bureau Veritas

    Bureau Veritas
    Bureau Veritas edmonton, Canada

    3 weeks ago

    Default job background
    Description

    Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

    If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you

    Here are our Core Values:

    Trusted

    Responsible

    Ambitious & Humble

    Open & Inclusive

    If these values resonate with you, Bureau Veritas is looking for a:

    Customer Service Supervisor

    Location: Edmonton, Alberta

    Job Overview and Responsibilities:

    Organizes and directs staff, to maintain a good working environment and ensures continuous improvement in productivity and efficiency.

    Primary responsibilities include the following (but are not limited to):

    • Lead and manage the systemic effectiveness of the CS team
    • Develop and monitor Key Performance Indicators (KPI's) to measure individual and team effectiveness
    • Provide clear direction, coaching and support to the team to ensure efficient, effective and professional client interactions with internal/external customers
    • Provide support as point of escalation for stalled situational issues and/or issues beyond employees control or authority
    • Review, streamline and develop/update departmental processes and work instructions to ensure a high-level "customer experience", consistency and maximize team efficiencies, while maintaining a focus on quality, innovation and continuous improvement
    • Participate in cross-functional meetings, as required, to help ensure customer expectations are met and/or concerns are resolved in a timely manner
    • Facilitate dialogue with other departments, Scientific Specialists, and the Leadership Team to monitor client experience feedback, discuss sector/client specific strategies, potential client on-boarding, systemic client concerns and targeted priorities
    • Monitor staffing needs, initiate hiring requests (as required), participate in interviewing process and provide hiring recommendations
    • Monitor, manage and report out on monthly performance to P&L budgetary targets and deviations
    • Work with accounting and invoicing staff to facilitate discussions on client accounts receivable concerns and assist with collection of monies owed
    • Maintain training records and relevant qualifications
    • Ensure that all proprietary software applications that facilitate productivity (LIMS, CRM, Freshdesk) are effectively and proficiently utilized
    • Ensure adherence to Bureau Veritas' quality systems QA/QC, SOP's and external accreditation requirements
    • Ensure Bureau Veritas' safety policies are communicated and adhered to by all staff
    • All other responsibilities as assigned

    Is there a mutual fit? You ideally have:

    • Post-Secondary Diploma or Degree in related field.
    • 3 - 5 years experience in applicable industry; minimum 2 years in a supervisory role
    • Knowledge in Sciences - preferably chemistry is considered an asset. Equivalent experience will be considered.
    • Ability to work independently
    • Excellent verbal and written communication skills;
    • Excellent interpersonal communication and computer skills;
    • Organized, detail-oriented and focused;
    • Ability to coach, mentor and motivate team members
    • Attentiveness to detail and ability to manage a diverse workload within a fast-paced environment with changing multiple priorities and frequent interruptions;
    • Effective time management, decision making, excellent listening, problem-solving, planning and organizing skills;
    • You possess an energetic and keen personality with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to change is required;
    • You are ethical, dynamic, motivated and results oriented;
    • Strong computer literacy (Microsoft Word, Excel, Outlook etc.).

    Benefits:

    • Health & Dental Coverage
    • Life Insurance
    • STD & LTD Coverage
    • Company RRSP match
    • Employee Assistant Program (EAP)
    • Professional Development

    Schedule:

    • Monday to Friday
    • May require flexible workings hours including overtime and on call

    Work Remotely:

    • Flexible

    Bureau Veritas Canada is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise Human Resources of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

    Shaping a World of Trust

  • J&K Electrical Services Ltd.

    electronic service technician supervisor

    2 weeks ago

    J&K Electrical Services Ltd. Edmonton, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Work setting · Various locations · Tasks · Inspect and test electronic equipment and assemblies · Diagnose and locate circuit, component and equipment faults · Adjust, align, replace or repa ...

  • North-Ed(1994)Ltd

    food service supervisor

    2 weeks ago

    North-Ed(1994)Ltd Fort Saskatchewan, Canada

    Education: · Expérience: · Education · Secondary (high) school graduation certificate · Experience · 1 year to less than 2 years · Financial benefits · Group insurance benefits · Durée de l'emploi: Permanent · Langue de travail: Anglais · Heures de travail: 37.5 to 44 hours per ...

  • Cummins Inc.

    Service Supervisor

    1 week ago

    Cummins Inc. Edmonton, Canada

    **Service supervisor** · **Description** · Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. · We bel ...

  • Cummins

    Service Supervisor

    1 week ago

    Cummins Edmonton, Canada

    Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems. · We believe in flexibility for you to explore your ...

  • Tesla

    Service Supervisor

    3 weeks ago

    Tesla Edmonton, Canada

    What to Expect · - Tesla's Service Shop Supervisors are the leaders of our service shop floor teams. In this role, you will be responsible for leading an engaged team of technicians while delivering an impeccable service experience through driving excellent results and delivering ...

  • Finning Canada

    Service Supervisor

    2 weeks ago

    Finning Canada Edmonton, Canada

    Company: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · As a Service Supervisor with Finning Canada, you will manage the Electrical Services team by providing strong leadership, measure technician productivity, coach, mentor, provide ...

  • CMB Insurance Brokers

    Service Supervisor

    1 week ago

    CMB Insurance Brokers Edmonton, Canada

    **Service Supervisor** · **Focus**: Leadership, Management & Accountability (LMA) · Renewal & Marketing Pipeline · Process · Carrier Relations · Retention · As the Service Supervisor, you will report to the VP Client Relations. You are the liaison between the service teams and up ...

  • Canadian Linen & Uniform Service

    Service Supervisor

    3 days ago

    Canadian Linen & Uniform Service Edmonton, Canada

    **About Canadian Linen & Uniform Service** · Canadian Linen & Uniform Service (CLAUS) provides uniforms and related products to more than 300,000 customers nationwide, in virtually every industry. From designing and manufacturing to laundering and delivering, CLAUS works with loc ...

  • Finning Canada

    Service Supervisor

    3 days ago

    Finning Canada Edmonton, Canada

    Company: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · Responsible for spending a minimum of 80% of time on the shop floor as it relates to safety, people, quality and quantity and the customer service commitment. · **Job Description ...

  • Quadra

    Customer Service Supervisor

    2 weeks ago

    Quadra Edmonton, Canada

    **Position**: Customer Service Supervisor · **Location**: Edmonton, Alberta (Hybrid / Flexibility policy) · **Status**: Permanent, full-time (1) · Are you a charismatic leader looking for a role where you will make a difference to your team? Are you defined as an empathetic perso ...

  • Edmonton Catholic Schools

    Supervisor, Maintenance Services

    1 week ago

    Edmonton Catholic Schools Edmonton, Canada

    Edmonton Catholic Schools is a large urban school division whose mission is to provide a Catholic education that inspires students to learn and that prepares them to live fully and to serve God in one another. The Division is comprised of over 44,000 students and 5,000 employees ...

  • Shermco Industries

    Field Service Supervisor

    2 weeks ago

    Shermco Industries Edmonton, Canada

    **About Shermco** · Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, ...

  • Executive Flight Centre Group Ltd

    Customer Service Supervisor

    2 weeks ago

    Executive Flight Centre Group Ltd Edmonton, Canada

    Full Time Customer Service Supervisor Main Terminal - YEG · Executive Flight Centre Aviation (EFC) has been setting standards in aviation fuel and airport services for over 75 years. Headquartered in Calgary, with operations in Alberta, British Columbia, and Saskatchewan, EFC off ...

  • Shermco Industries

    Field Service Supervisor

    3 weeks ago

    Shermco Industries Edmonton, Canada

    **About Shermco** · Since 1974, Shermco has become North America's largest and fastest growing NETA-accredited electrical testing organization. Our focus is to make sure electrical power systems are functioning properly and safely. Add to that our Professional Engineering Group, ...

  • Vision Group Canada

    Customer Service Supervisor

    2 weeks ago

    Vision Group Canada Edmonton, Canada

    See if you are our next: · **CUSTOMER SERVICE SUPERVISOR (Temporary)** · Working for KING LASIK (a partner of Vision Group) is to help improve people's eyesight. It is having the feeling of a mission accomplished and a job well done. It is seeing happiness in the eyes of patients ...

  • Compass Group

    Culinary Service Supervisor

    1 week ago

    Compass Group Edmonton, Canada

    You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees. · You'll find us in schools, colleges, hospitals, office ...

  • Finning Canada

    Shared Services Supervisor

    3 weeks ago

    Finning Canada Edmonton, Canada

    Company: · Finning Canada · Number of Openings: · 1 · Worker Type: · Permanent · Position Overview: · The Shared Services Supervisors are accountable for Maintenance Customer Order (MCO) Work Order accuracy & velocity, Service Work in Progress and Key Performance Indicators as de ...

  • Alberta Motor Association

    Supervisor, Registry Services

    2 weeks ago

    Alberta Motor Association Edmonton, Canada

    AMA: · **YOU'RE A CUSTOMER** · **SERVICE** · **_guru_** · **.** · - Posted: 2023_ · - 11-30_ · - Closing: Until filled_ · - Location: Edmonton South_ · When it comes to leading a team, you're definitely the whole package - a team player, a supportive coach and always the enthusia ...

  • GAT Airline Ground Support

    Customer Service Supervisor

    2 weeks ago

    GAT Airline Ground Support Edmonton, Canada

    **Job Summary**: Customer Service Supervisor is responsible for supervising all functions of the airline customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, complete personnel evaluations on leads and trainers. Coord ...

  • MacEwan University

    Library Services Supervisor

    2 weeks ago

    MacEwan University Edmonton, Canada

    LIBRARY SERVICES SUPERVISOR (INTERNAL ONLY) · - LIBRARY**Competition No.** · **CATEGORY** · **SALARY** · **CLOSING DATE** · - Full-Time Continuing (35 hours per week) · MSA Band E (Steps 1-8): $ $42.41 per hour · August 20, 2023About Us · - MacEwan University is where caring fac ...