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General Manager - Canada - Inland Group
Description
Inland Truck & Equipment is an industry leader in the heavy-duty truck & sales, service and parts marketplace.As a rapidly growing company with over 1600 employees across 40 locations in North America, Inland offers exciting employment opportunities that can help you drive your future As a strong business leader, the General Manager fulfills these responsibilities through the use of sound business management practices; and by planning, motivating, and coordinating the activities of the management team.
Plans dealership operations for the coming year, prepares operating and capital budgets and submits to senior management for approval.
Meets with managers and sales staff individually to develop monthly and annual goals and objectives, to review actual performance, and to assist with and advise best marketing actions.
Monitors and prepares operating reports, including benchmark targets and fixed operations analysis, with senior management, developing ongoing adjustments to marketing focus to yield improvements in branch performance.
Provides enthusiastic leadership to help shape employees' attitudes and build morale.Stays informed of manufacturer programs, policies and procedures and ensures appropriate dealer operation implementation.
Provides adequate and appropriate staff training including reviewing and approving training requests. There is a corporate expectation for professional and technically capable staff.
Enforcing safety requirements, including but not limited to the use of personal protective equipment where required, orientations for young & new workers, and ensuring that all required safety training is provided.
Ensures loss prevention including perimeter and building security systems, and safekeeping of whole goods inventories, company equipment, tools, computers and other office equipment, parts inventories, parts and service vehicles, etc.
Participates in special assignments and/or projects as assigned by Regional General Manager.In the absence of a Sales Manager, responsible for supervising the sales force and may perform sales duties.
Directs and monitors all management or supervisory personnel functions for the service, body shop and parts departments.
Completes formal performance evaluations of the department managers, and ensures that performance evaluations are completed for all other personnel in these departments, at regularly scheduled intervals.
Monitors and controls the performance of the service, body shop and parts departments using appropriate reports, tracking systems and surveys.
Ensures the proper care, storage and inventory of special toolsFacilitating and/or conducting technical training and sending employees to appropriate training schools as needed
Establishing and maintaining good working relationships with vocational and technical schools to enhance personnel recruitment activities
Ensures that reporting systems required by general management and the manufacturers are maintained.
Understands and ensures compliance with manufacturer warranty and policy procedures.
Ensures that the work areas and customer waiting area are kept clean
Handles customer complaints immediately and according to dealership's guidelines if the department managers are unable to rectify the problem.
Becomes familiar with and complies with the Company's Health & Safety Manual, WorkSafe BC (Canada) or OSHA (US) regulations, including hazardous waste disposal, the use of personal protective equipment where required, orientations for young and new workers, and ensuring that WHMIS and TDG training is provided.
Post-secondary degree or diploma in General Management, Sales & Marketing Management or Financial Management is preferredFive+ years' related experience in a heavy truck dealership environment required
Proficient in Microsoft Word and Excel
Extended Medical (including Vision)
Long-Term and Short-Term Disability
On-going training opportunities