Amrit Rehal
Services provided: Customer Success , Project Management , Continual improvement
About Amrit Rehal:
I am a certified Project Management Professional (PMP) and Lean Six Sigma Green Belt who is highly motivated, skilled, and progress-focused with strong leadership and management skills. With a track record of initiative and dependability
Experience
- Perform process reviews to identify Continuous improvement opportunities and conduct statistical analysis using Lean Six Sigma methodology.
- Knowledge and working experience with Lean Six Sigma methodology and Agile fundamentals.
- Experience with Microsoft Office Suite [Word, Excel, PowerPoint, Visio], Microsoft Server Administration.
- Good knowledge of ITIL client support, service cycle and documentation procedures
- Expert user of ticketing tools [CA Service Desk, Jira, Zen Service desk] and CRM software
- Create Business Process documentation, Standard Operating documents
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Leadership, coaching and mentoring skills – Work with team members to set goals and objectives and guide and motivate teams to achievements of those goals.
- Strong decision making, business analysis, strategic planning combined with multi-tasking ability.
- Achieved tight deadlines for Process and Support tasks during the launch of Shaw Mobile
Education
- Perform process reviews to identify Continuous improvement opportunities and conduct statistical analysis using Lean Six Sigma methodology.
- Knowledge and working experience with Lean Six Sigma methodology and Agile fundamentals.
- Experience with Microsoft Office Suite [Word, Excel, PowerPoint, Visio], Microsoft Server Administration.
- Good knowledge of ITIL client support, service cycle and documentation procedures
- Expert user of ticketing tools [CA Service Desk, Jira, Zen Service desk] and CRM software
- Create Business Process documentation, Standard Operating documents
- Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.
- Leadership, coaching and mentoring skills – Work with team members to set goals and objectives and guide and motivate teams to achievements of those goals.
- Strong decision making, business analysis, strategic planning combined with multi-tasking ability.
- Achieved tight deadlines for Process and Support tasks during the launch of Shaw Mobile
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