Andreas Thung

A builder and operator with P&L management experience.  Has deep expertise in business development, program delivery and managed service delivery related to business and digital transformation initiatives.  Sold complex multi year IT deals, delivered $ 20+ M programs, and managed services for multiple clients. 

Strategic Advisor (Entrepreneur)                   2020 - Current

A solution agnostic consultancy specializing in management consulting and digital transformation.

Helping clients identify and capitalize on market opportunities.

Nulogy                                                                                                                                       2020 - Current

A Supply Chain SaaS company that services global CPG brands, such as L’Oreal, Procter and Gamble, Mars, Church & Dwight and 3PL’s, such as DHL, SGL.

Vice President, Enterprise Account Management, Program Management and PMO

Mandates:

1. Establish account management standards to meet or exceed NPS and NRR targets;
2. Build program management and project management capabilities to level up delivery capabilities;
3. Build a PMO centre of excellence to drive operational excellence.

Accountable for the formulation and execution of business transformation initiatives to improve the efficacy of Nulogy’s delivery and account management capabilities.

Accomplishments: 

• Formulated and executed the strategy to sustainably scale Nulogy’s delivery capability and capacity by establishing strategic 3rd party partnerships in multiple geographic regions and expanding Nulogy’s presence in India.
• Increased revenue per member FTE by enabling new sales, growing existing enterprise accounts SaaS, and adjusting Professional Services billable rates.
  • Improved pre-sales, sales and delivery processes.
  • Helped position Nulogy more strategically by enabling net new executive to executive conversations.
• Improved customers satisfaction and reduced customer churn rates by introducing One Team Governance governance framework to encourage collaboration and risk mitigation during the entire customer lifecycle.
  • Established enterprise PMO structure. Standardized process and delivery templates to improve delivery standards and bring forward a consistent look and feel for deliverables.
  • Established One-Team governance structure to improve internal and external collaboration & communication, timely mitigation of risks, timely resolution of issues and timely decision making.
• Reduced reworks, improved profitability, improved efficiency through the execution of the One Program Continuous Improvement program .
  • Delivered quick wins.  For example, reduced Custom Outputs efforts by 90%+ by investing in a developer to develop standard templates and optimize Nulogy proprietary software codes.
  • Designed and executed training programs to improve Nulogy members ability to service customers and to collaborate across departments.
     

CGI   2009 – 2019

A global IT consultancy.

Director, Consulting Services

Helped clients with digital transformation journeys.

1. Sold complex IT deals (up to $ 75 M).
2. Grew multiple accounts and exceeded revenue targets by up to 31%.
3. Delivered $ 20+ M of annual spend for multiple clients.

1. Functional Role # 1: Business Developer.

Accomplishments: Sold complex digital transformation deals with values up to $ 75 M.

• Identified whitespace opportunities through targeted account planning, consultative selling and collaborative dialogues.
• Created value propositions through strategy development, solution architecture and solution implementation.
• Led the response efforts for multi-year outsourcing opportunities.  Collaborated with Finance, Legal and Technical team to ensure a holistic and compelling RFP response.  Total Contract Values range from $ 1 M to $ 250 M for CGI.

1. Functional Role # 2:  Account Executive and Portfolio Delivery Director.

Accomplishments: Grew multiple accounts and exceeded revenue target by up to 31%.  Delivered complex programs and managed services worth $ 20+ M of annual spend for multiple accounts.

• Account Management and Business Development for multiple accounts (e.g. Interac, Bell, Bell Mobility – SAP).
• Had end to end account responsibilities include opportunity identification, sales process management, RFP development, solution architecture, contract negotiation, resource planning, staffing, program delivery, and billing.
• Led strategic planning and drove account penetration to exceed the account revenue targets for Bell Canada, Bell Mobility and Interac.
• Global Delivery Portfolio Management for multiple accounts (e.g. Financial client, Bell Canada and Bell Mobility).
• Established program management governance and process based on PMLC and SDLC.
• Delivered multi-million dollar business and digital transformational programs and managed services for multiple clients leveraging CGI global delivery model to meet client’s needs and minimize cost.
• Management Consulting – Supply Chain Digital Transformation at Hydro One and SaskTel.
• Co-led the Supply Chain Transformation initiatives at Hydro One and SaskTel.

Accenture 2006 – 2009

A global management consulting, technology services, and outsourcing company.

Manager, Management Consulting

Helped clients gain competitive market advantage through formulation and execution of business strategies.  Specialization in Supply Chain optimization by leveraging innovative strategies with practical know-how.

• Program Management.
• Defined and managed complex projects to improve operational effectiveness for clients such as Loblaw and Canadian Tire by delivering results on time and within budget.
• Collaborated with internal and external cross-functional stakeholders to align vision and better manage expectations.
• Supply Chain Strategy, Optimization and Digital Transformation.
• Formulated and executed Loblaw’s 5 year Supply Chain transformation strategy, business case and execution to allow Loblaw to become more consumer-focused, cost effective and agile.
• Helped enable Integrated Digital Supply Chain by leveraging IOT devices, analytics, machine learning to better understand customer needs, gain business insights into the  end to end Supply Chain performance..
• Co-led the design of Flow Channel Selection process, to be used as the basis for Loblaw fulfillment strategy.
• Designed and facilitated workshops for the senior leadership team to ensure program wide integration.
• Business Process Improvement and Vendor Selection – Assortment Planning + Fulfillment.
• Led the design of Canadian Tire Multi-Tier Supply Chain Assortment Planning and Fulfillment process to increase revenue and improve customer experience through better product assortment and inventory availability.
• Led the Vendor Selection process to select the best-fit Assortment Planning software provider.
• System Implementation - Strategic Cost Management.
• Led a budgeting project that identified $ 11 M in cost savings opportunities at the Beer Store.
• Led the implementation and training of Zero Based Budgeting tool to increase budget planning efficiency.
• Communication and People Developer.
• Led the Leadership Development Program for Supply Chain Canada practice to coach practice members develop their leadership skills.
• Helped run the Supply Chain Canada practice operations.

BearingPoint (KPMG) 2005 – 2006

A global management and technology consulting company that helps clients solve their most pressing challenges

Consultant, Management Consulting

Helped clients improve their business performance using innovative strategies and practical know-how.

• Stakeholder Relationship Management and Business Process Improvement
• Collaborated with the US Cellular stakeholders to develop a vision and a strategic roadmap to increase the quality and response time to customer complaints for its 5.4 million customers.
• Led a team in identifying improvement opportunities and redesigning US Cellular Device Issue Tracking and Resolution process to improve customer service.
• Strategic Sourcing and Spend Analysis.
• Assisted Ontario Public Service in the creation of the end state vision and business model for its $3.4 billion spend Shared Services Procurement processes to increase sourcing and spend efficiency.
   

Ready Bake Foods (Weston Bakeries) 2001 – 2004

A subsidiary of George Weston Limited that produces and distributes frozen baked goods for customers in Canada and USA

Supply Chain Coordinator, Logistics

Responsible for the end to end fulfillment operations and business process improvements. Exceeded product fulfillment fill rate target for Canadian and US customers.

ITIL Foundation Certificate in IT Service Management, AXELOS                                                                  2019             

Certified Scrum Master, Scrum Alliance                                                                                                              2017                         

MBA, Schulich School of Business. (Specialization: Strategy and Entrepreneurship)                              2009 – 2013

Project Management Professional (PMP), Project Management Institute                                                           2011                    

CGI Impact Award Recipient                                                                                                                              2010                               

Guest Lecturer at Queen’s University on Supply Chain Sustainability (March 5)                                                  2009                

Professional Logistician (P.Log.) designation, The Logistics Institute                                                      2001 – 2004                 

Bachelor of Applied Science (Industrial Engineering), University of Toronto                                          1997 – 2001