Mahak Tyagi

As a competent professional, have the passion and motivation to succeed. Moreover, also has a lot of expertise analysing processes, implementing solutions, and managing projects through all phases all while working towards organisational goals. I was in charge of providing and executing solutions, documenting business requirements, functional requirements, user cases, user stories, and complete As-Is and To-Be process models during my prior employment at EPAM, Genpact, EXL, Optum, NTT Data, and Metlife.

My area of expertise lies in establishing relationships with cross-functional decision makers and gathering pertinent data to guide and inform goal-oriented business solutions to satisfy organisational goals. I am aware that this position will have a variety of challenging needs.

EPAM Systems                                                                            12/2021 –08/2022

Senior Business Analyst – Intelligent Automation

Plan and implement the project – define scope, deliverables and goals 

• (Initiation) Defined the project scope and obtain approvals from stakeholders
• Developed the stakeholder register and managed throughout the life cycle of the project
• (Planning) Responsible for planning different phases
• Planned communication strategy
• (Execution) Prepared all the documents (BRD, Process Flows – As-Is,To-Be, Risk Register, Test Cases, Test Scenarios, RAID document, etc.)
• Coordinated with developers and see that software being developed is in alignment with business needs
• Managed the task execution
• (Monitoring & Control) Measured the project performance to understand if the project was performing as planned or not
• Suggested corrective or preventive actions when necessary
• (Closing) Finalizing all project activities, archiving documents, obtaining acceptance for deliverables and communicating project closure
• Conducted closeout meetings to handover to operations

Genpact                                                                                           06/2021 – 12/2021

Manager – Lean Digital Transformation                                           

Create a roadmap for driving lean digital transformation and process improvement for the client’s core and enterprise operations

• Create Point of Views and Art of the Possible by assessing operations from the lens of Digital, Analytics and Process Re-engineering/re-imagination
• Involving cross-functional teams and multiple project leads for timely delivery of results
• Drive Lean Digital Transformation DNA 
• Training, testing & certification, lead other analytics and productivity initiatives that comes up
• Partner with operating teams in delivering key SLAs, productivity commitments, risk mitigation, etc

EXL                                                                                                 10/2019 – 06/2021

Manager -  Advance Automation & Robotics                                     

Identify and implement opportunities for RPA

• Identified and prioritized BOT use case
• Responsible for project activities
• Work estimation, planning, stakeholder management and project quality
• Process streamlining Experience in management of requirements & streamline processes throughout the Software Development Life Cycle (SDLC).
• Prepared and facilitated user workshops for Fit-Gap assessment
• Facilitation of IT implementation along with RPA project
• It was Business Analyst cum Project Manager role

Optum                                                                                                      06/2019 – 10/2019

Senior Business Systems Analyst (Deputy Manager) – Robotic Process Automation

• Experience on both attended & unattended automation
• Understanding the high-level details of the project from the discovery team
• Initiated discussions with the stakeholders – on how to go ahead with the project
• Defined the project scope and obtained approval from stakeholders
• Developed project plans and conducted regular touch point calls/meetings with the stakeholders to closely track the progress of projects
• Translated requirements into various documentation deliverables such as functional specifications, use case diagrams, BRD, BOT Documents workflow process diagrams, data flow/data model diagrams
• Prepared& facilitated user workshop for Fit-Gap Assessment – Build Stakeholder relationships & mentor team as they progress through their pilots & implementation of RPA solutions
• Managed change request through change control process
• Conducted close-out meeting & the ownership of the deliverables was transferred to the Operations team

NTT Data Global Delivery Services                                                        06/2016 – 06/2019

Business Sys Analysis Senior Analyst - Robotic Process Automation

Robotic Process Automation

• Analysed the trends and identifying automation opportunities in different process
• Automated process as a Business Analyst with requirement gathering, mapping, process maps, flow charts, solution design, feasibility assessment, target process path& providing them best solutions involving evaluation and definition of scope of project and finalization of project requirements
• Developed project plans and conducted regular touch-point calls/meeting with the stakeholders to closely track the progress of the projects
• Provided customer solutions for a large project or several small to medium size projects with limited complexity using standard methodology
• Ensured adherence to the deadlines by managing key project milestones & deliverables as part of the project plan
• Coordinated with the technical lead for understanding functional & technical design
• Coordinated for project delivery by participating in design reviews & walk-through to communicate system designs
• Analyzed impact of change with existing structure & implementing the same on the system with business teams
• Effectuated pre-planned strategies for accomplishment of performance milestones, understanding & coordinating client’s needs/enhancements, customizing accordingly & consulting with the technical team

MetLife                                                                                                             09/2010 – 06/2016

Senior Insurance Associate                                                                                                     

Support documentation and ongoing maintenance of all aspects of the process in detail including Process & System Manuals, Process Flows & Detailed Process Maps

• Managed process from offshore location and ensure complete adherence to defined SC deadlines – productivity, turn-around-time, and accuracy of deliverables
• Published & maintained various reports & dashboards
• Disseminated the updates received from the clients to my team – POC
• Work allocation to my team

Determined training needs of team members; conducted suitable training programs to enhance their operational efficiency leading to increased productivity

PGDIM Insurance Management

Amity University, India

07/2009 – 06/2010

Economics

Motilal Nehru College, Delhi University, 08/2005 – 06/2008

12th Science Stream

Assisi Convent School, India04/2004 – 03/2005

High School (10th)

Assisi Convent School, India04/2002 – 03/2003