Stephanie Yu

SUMMARY OF SKILLS

• Experience in developing orientation and training materials for adult learners.   
• Excellent problem-solving and time management skills demonstrated through a corporate setting.
• Effective communication and organizational skills honed through working in various occupational environments.
• Proficient with using applications such as Microsoft 365, Adobe Suites, and Google Office, as noted in past employment and capable of assisting others at an advanced level.

RECENT EXPERIENCE                                                                                                                   

Business Services Support Analyst, Home Construction Regulatory Authority       January 2022 – March 2024

• Developed policies and forms to support various departments in their daily tasks, documenting internal controls and clearing up ambiguous rules for staff in line with overall HCRA policy and governance. 
• Created detailed and simplified guides for equipment to support in-office and remote staff and handled incoming inquiries by providing direct support to troubleshoot issues regarding technology in real time.  
• Provided recommendations on procurement through research, vendor quotations and financial analysis to meet HCRA standards, developed a ranking system to rank vendor bids, and helped select successful vendors. Received approval and tracked the invoices in the local SharePoint.
• Assisted internal and external meetings located in the company’s various types of boardrooms by providing technical support and reconfiguring the room based on the requested user needs to ensure a successful meeting by providing strong customer service when working with stakeholders.  
• Reviewed current industry standards on health & safety, and current technological trends by developing strong detailed recommendations to support the claims to the Manager, Business Services.
• Improved the prior IT processes and supported the development of new ones by creating workflows and checklists by receiving feedback from staff, management and the Business Services department. 
• Administered company inventory system, ensuring the accuracy of the equipment and reconciling inventory discrepancies of over 500 workstation equipment. Purchased new equipment when notified previous equipment is out of warranty. 
• Developed visually appealing infographics for the internal employee Sharepoint, enhancing communication and engagement within the organization.

School Administrative Support, York Region District School Board                       January 2021 – December 2021

• Assisted in providing tech support for Google Classroom for staff members and parents by providing them with step-by-step instructions on how to assess the program.
• Created Excel tracking sheets on various topics such as student verification and tech monitoring using pivot tables and filters to ensure information was accurate and accessible to the average viewer.  
• Reviewed daily attendance through Edsby to ensure all students were present at school and notified parents or authorities regarding any absences.
• Received daily phone calls in various matters such as absences, online learning assistance, and OSR requests and assisted the caller by connecting them to the necessary party.

Human Resource Assistant, Kerry’s Place                                                                         April 2021 – August 2021

• Monitored the HRADMIN mailbox and supported various tasks that were requested in the mailbox from Health and Safety Concerns, Job Postings, Benefits, and Employee Engagement.
• Tracked any information such as new job postings, personal information changes for benefits, and qualification for pension and RRSP monthly through Excel and developed reports on the HRMS, ADP.
• Served as a liaison for any communication between Human Resources and any external candidates, 
• Trained new Human Resources employees through hands-on learning on their tasks and roles in the HR department.

Office Administrator, Anishnabeg Outreach- Employment Ontario                             May 2019 – August 2019

• Provided customer service by assisting clients by booking appointments on Outlook for Employment Services and creating resumes and cover letters that are suited for their desired jobs.  
• Worked with a marginalized minority by assisting them through research analysis on policy issues and offering them guidance on navigating their circumstances. 
• Created Workshop PowerPoints for the Employment Ontario’s services to assist clients to improve the quality of their job search
• Organized the work area to keep it professional and tidy for employees and clients by replenishing any supplies if needed.

Office Administrator, Teleflex Medical Canada                                   June 2018 – July 2018

• Researched information on a variety of topics related to legal compliance and health and safety in multiple binders, thereby ensuring that the company policies remain current and aligned with regulatory standards.
• Assisted in event planning and meeting arrangements by coordinating catering services and preparing materials according to the client's specifications.
• Prepared packing slips and conducted quality assurance inspections on the products before shipment, guaranteeing that the customers received accurate samples. 
• Reviewed and developed Excel spreadsheets to keep track of all the products and services and ensure all future Request for Proposals (RFP) were organized and accurate.
• Updated Health & Safety information by reviewing the Ontario Health Safety Act notifying the office manager of any outdated protocols and replenishing the first aid kit when necessary. 

EDUCATION                                  

Honours Bachelor of Business Administration, Wilfrid Laurier University           September 2016 –  April 2020

• Related Courses:  Business Policies, Training and Development, Information System Management

CERTIFICATES

• Emergency First Aid CPR/AED Level C 
• Joint Health and Safety Committee Certifications Part 1
• Joint Health and Safety Committee Certifications Part 2 

Bachelor of Business Administration from Wilfrid Laurier University with specialization in Human Resources.