Customer Service Assistant_Work From Home - Canada - Clipboard Health LLC

Clipboard Health LLC Canada

3 weeks ago

Description

About the Role
We are looking for customer-centric individuals to service our marketplace with empathy and judgment. You own your customer's issues and provide the best solutions and service by moving as fast as possible. You go out of your way to make sure the customer is taken care of. You exhibit the highest standards of customer service and are the customer's first point of contact. You are a problem solver and solution-driven. You think on your feet, take initiative, and know when to escalate situations. You work independently and thrive in fast-paced environments.

Our customer base is solely within the United States at this time, but service to the nurses and workplaces who use our marketplace is 24/7.

Day-to-Day Responsibilities
Process customer contact and deliver prompt solutions through phone, chat, and email
Communicate and collaborate with different departments
Investigate, research, and resolve customer issues
Handle tough and dissatisfied customers politely and professionally
Track and follow up on all customer requests in a timely manner
Manage conflicting priorities
Provide outstanding and exceptional customer service
Must have weekend availability
What Sets You Apart
You are quick and think on your feet. You communicate clearly and are at ease with handling difficult situations and customers, always responding with empathy. You're genuinely curious and take initiative to solve problems when you see them.
Why work at CBH?

Be part of a fast-paced startup unicorn making a huge difference in the lives of tens of thousands of customers.

Work from home with occasional opportunities to meet your coworkers, including some traveling from around the world, in-person.
Personal and professional development opportunities. If you're interested in developing a particular skill or learning more about a particular part of the business, we'll give you the opportunity to learn
System Requirements (NO CHROMEBOOKS, NO LINUX OS)
Minimum 20Mbps wired internet connection

CPU:
minimum quad-core CPU (Intel Core i5 8th Gen or higher / AMD Ryzen series or higher)

RAM:
minimum 16GB or higher

Boot Drive:
using SSD
Wired headset
Quiet working environment
Steady power and internet
We operate 24/7 and work on a rotating roster, including weekends. We have both 5x9 and 4x11 shifts available.
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