Data Entry Admin Work From Home - Canada - Zortechsolutions

Zortechsolutions Canada

3 weeks ago

Description

Job Description

Note:
This individual does not need D365 development experience. They would be an app support analyst, and part of the D365 managed services effort. Dev skills are a welcome bonus but not mandatory.

Role:
Dynamics 365 Admin

Location:
Canada/Remote

Duration: 6+ Months

Job Description

Note:
This individual does not need D365 development experience. They would be an app support analyst, and part of the D365 managed services effort. Dev skills are a welcome bonus but not mandatory.
Responsibilities
Triage, troubleshoot and resolve Dynamics 365 production support issues by working directly with our end users.

Take ownership of the support inquiries and tickets logged via our ticketing system and manage them through to closure per our SLA.

Collaborate with cross-functional teams and product owners to resolve complex, repetitive as well as issues related to integrations.

Prepare and understand trends of the issues and contribute to improving the overall stability of the applications in production.

Prepare root cause analysis for the high-priority incidents and communicate to the key stakeholders.
Continuously improve our technical support processes, documentation and knowledge base to improve efficiency.
Provide exceptional technical support, and superior customer service and commit to providing a positive client experience.
Experience
~- 4 years of experience implementing or supporting Dynamics 365 for Customer Service, Field Service and Marketing in the production environment.
~ Strong understanding of the Power Platform and Dynamics 365 ecosystem.
~ In-depth knowledge in configuring, customizing and extending Dynamics 365.
~ Experience in remotely assisting the end users, troubleshooting and preparing root cause analysis of the production issues.
~ Excellent communication and interpersonal skills to effectively interact with application end users and team members.
~ Strong analytical and problem-solving skills.
~ Familiarity with Dynamics 365 Deployment methodologies is an asset.
~ Knowledge of Azure services is an asset.
~ Experience with Dynamics 365 Marketing is an asset.

Seniority level
~ Seniority level Entry level

Employment type
~ Employment type Full-time

Job function
Job function Administrative
Industries Human Resources Services
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Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
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Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
Data Entry Clerk Admin (Remote) Work From Home
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