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    Project Engineer - Windsor, Canada - Cooperative Systems LLC

    Cooperative Systems LLC
    Cooperative Systems LLC Windsor, Canada

    3 weeks ago

    Default job background
    Description

    Description

    • Conduct network assessments following assessment framework.
    • Analyze customer needs and engineer solutions to meet those needs within Cooperative Systems technology standards.
    • Design, coordinate, and implement simple and complex projects.
    • Scope hardware and software specifications to meet customer requirements.
    • Determine project labor estimates.
    • Ensure projects are delivered successfully, on-time, and within budget.
    • Lead and complete onboarding projects for new customers or new service delivery to existing customers.
    • Ensure successful knowledge transfer of projects and environments to technical team to ensure efficient ongoing support.

    Other Tasks:

    • Occasionally serve as an escalation point for solving complex technical problems and issues.
    • Perform administrative duties including but not limited to logging hours, maintaining customer documentation, and using company-approved data entry system.
    • Communicate with customers as required: keeping them informed of project progress, impending changes or agreed outages.
    • Draft and maintain documentation of technical processes for internal and external use.
    • Serve as Technical Mentor to other team members.
    • Exercises independent judgment in the interest of the company as a substantial part of the work day.
    • Obtain company assigned training and certifications to further goals of self and the company.
    • Provide ideas/insights as to new products or services that the company can offer its clients.
    • Perform after hours customer support and project delivery as required.
    • Meet (at a minimum) company Service Level Agreements.
    • Perform other duties as assigned.

    Education and experience

    • Advanced knowledge of network and server environments including (but not limited to) Server Operating Systems, Virtualization Technology, E-Mail platforms, Cloud Services, Networking and Security.
    • Expert knowledge of Office 365 (Teams, Exchange Online, AzureAD, SharePoint Online, OneDrive, etc.). Previous migration experience preferred.
    • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP.
    • Understanding of network topologies, IP routing, switching, VLANs, 802.1X / RADIUS, VPN, WiFi, etc.
    • Associates Degree or equivalent combination of related education and experience.
    • Minimum of 5 years' experience in IT consulting / managed services.

    Personal skills/attributes

    • Strong interpersonal communications skills including the ability to ask relevant questions, effectively listen, provide information, and collaborate with others in a positive way.
    • Take ownership and follow-through on responsibilities.
    • Ability to quickly analyze a situation and follow a systematic approach to problem resolution.
    • Ability to manage time and multiple tasks/priorities.
    • Ability to learn new procedures and concepts and apply them quickly and effectively.
    • Strong alignment with Cooperative Systems' core values. (Personable, Adaptable, Accountable, Dedicated to Success)
    • Attention to detail, clear and concise writing skills.
    • Cooperation, trust and teamwork skills.
    • Effectively use internal and external support resources and options.
    • Self-motivated with the ability to work in a fast moving environment.
    • Ability to lift up to 50 pounds.

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