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    Director of Customer Support - Ontario, Canada - Harris Computer

    Harris Computer
    Harris Computer Ontario, Canada

    5 days ago

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    Description

    In the bustling heart of our operations, as the Technical Services Director, you'll be the mastermind behind turning visionary technical implementation into reality.

    Reporting directly to our esteemed Vice President of Professional Services, think of yourself as the maestro of a grand orchestra, coordinating each section to produce a harmonious and triumphant finale.


    Your role goes beyond just planning; Every implementation you helm is a story waiting to be told, with its challenges and triumphs.

    You'll be there to ensure every chapter unfolds flawlessly, ensuring quality shines and stakeholders stay in the loop.


    Through the twists and turns of each implementation's journey, your clear communication, keen oversight, and commitment to excellence will keep us on track and inspire those around you.

    This remote role welcomes candidates anywhere in Canada and the US. A valid passport is required for the travel.

    Able to stand back from immediate problems to focus on more far-reaching ideas.

    Stays calm and controlled under pressure.

    Maintains a consistent level of activity and performance when placed in tense situations.

    Strives to provide customers with personalized and efficient service.

    Aims to improve upon past performance.


    Evolve and scale technical service (i.e., people, process, systems, and tools) to deliver a best-in-class customer experience while building an effective and efficient implementation methodologies.

    Collaborate with the sales team in providing proposals, technical documentation, and other materials required for the sales process.


    Collaborate with PMO to achieve project delivery success metric by leading consulting, and implementation services to our customers, overseeing resource management, operational success metrics.

    Champion the quality of technical services, and secure target levels of customer satisfaction.


    Research and implement new initiatives and continuous improvement strategies to drive lower implementation costs while maintain delivery excellence for our customer.

    Promote employee engagement through management of resources, including the attracting, hiring and retention of personnel.

    10+ years' experience in the Technology Services industry building/implementing software solutions
    ~ Undergraduate or Graduate degree in Computer Science or equivalent
    ~3+ years of previous experience scaling and managing high-performing delivery team
    ~ Demonstrated achievements through managing technical, cross-functional professional services teams (e.g., consulting, implementation, pre-sales)
    ~ Highly motivated and driven to improve software engineering processes and operational efficiency
    ~ Experience with projects in the Utilities sector would be an asset but is not required

    A valid visa or passport is required.

    Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
    ~ Remote work and more

    is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc.

    ("CSI", symbol CSU on the TSX), Harris has become the cornerstone for CSI's investment in utility, local government, school districts, public safety, and healthcare software verticals.

    Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success.

    Our Integrated B2B Portal Solution employs a unique approach by bringing together a carrier's existing data systems and is designed and tailored specifically to the needs of the business user.

    We know the complexities of carriers and their end-user business customers and are industry-leading experts at tackling them head-on to transform the digital experience for both.

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