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    Online Store Manager - Montréal, QC, Canada - PSYCHO BUNNY

    PSYCHO BUNNY
    PSYCHO BUNNY Montréal, QC, Canada

    1 week ago

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    Description
    Can you envision your future accomplishments as a STORE MANAGER at PSYCHO BUNNY ?

    Psycho Bunny is a worldwide menswear brand that had one mission when it was founded in New York back in 2005: to perfect the polo.

    Nearly two decades later, our quality-obsessed approach has built a devoted following of fashion-conscious individuals looking for exceptional-quality everyday staples that command attention-while remaining unconventional and daring.

    Today, color-driven collections extend to Pima cotton T-shirts, plush French terry sweats, versatile bottoms, elevated outerwear, need-to-have accessories, and a myriad of perfected polos.

    Our global expansion in the fashion landscape is attributed to the eclectic personalities who have joined our ranks, making Psycho Bunny the creative community it is today-and will be tomorrow.

    And you'll be instrumental in our unique brand's ascent to new heights. Our rapid global expansion requires fluidity in an ever-changing high-performance environment.

    Reporting to the District Store Manager, the Store Manager, strategically manages and promotes sales culture within a Retail environment to achieve or exceed sales, KPIs, and profitability goals through short- and long-term planning and expense control.

    They guarantee consistently high customer experience within the Store per Psycho Bunny's core values and service standards.
    Leadership and People Management
    Establish a vision for the store based on key metrics and initiatives and cascade to all team members.

    Build a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations.

    Manage the store's hiring process, including recruitment, selection, and onboarding, ensuring a focus on IDEB (inclusion, diversity, equity, and belonging) and other Psycho Bunny priorities.

    Support ongoing learning and development of all store team members consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.

    Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce your team's career and personal growth.

    Collaborate with in-store team members to ensure optimal guest experience that values guests' time and support store operations. Assist with all other duties as required by the store manager.

    leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product education, and supporting in-store transactions and omnichannel programs (e.g., buy online pick up in store, phone sales, and ship from store options).

    Build a delighted and loyal customer base through engagement, conversion and capturing customer phone and e-mail.
    Manage whole store profit and loss (P&L) in accordance with goals (sales, budget, etc.).
    Plan and execute high-level quarterly and annual planning for store with respect to strategy, and budget.
    Responsible for assisting with the recruitment, training, development and succession of high-performing, results-driven Team Members.
    Understand and adhere to people safety policies and procedures to maintain a safe work environment.
    Perform work in accordance with applicable policies, procedures, and laws or regulations.

    Responsible for understanding and maintaining own level of Product Knowledge and directly responsible for Store(s) Team Member's level of Product Knowledge and the ability to communicate it to customers.

    Accountable for payroll control and service-driven scheduling to maintain a highly profitable location while maintaining the highest service levels to customers.

    Manage and monitor Loss Prevention.
    Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory.
    Manage and communicate merchandise opportunities to the store manager.

    Ensure execution and maintenance of all Visual Directives and guarantee the visual presentation of the Store always meets or exceeds Psycho Bunny's standards.

    annual sales plan target

    People Management
    ~ Leadership role directly responsible for all store employees (may delegate some aspects of management)

    Execute all requirements concerning applicable Health and Safety Standards & Covid-19 to maintain a safe and compliant working atmosphere for all Store Team Members & customers.

    Minimum of 5 years of retail store management experience.

    You must be able to work a flexible schedule, including nights, weekends and holidays.
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