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    Account Manager - Vancouver, Canada - Thinkific

    Thinkific
    Thinkific Vancouver, Canada

    3 weeks ago

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    Description

    Account Manager

    Location: Vancouver, BC

    Thinkific is a software platform that gives anyone the ability to easily create and sell online courses, build vibrant communities, and monetize memberships. We believe in impactful and innovative work: our team of 260+ Thinkers is building and expanding an incredible product that empowers Creator Educators and businesses around the globe while working collaboratively to learn, grow, and succeed together. Join us to see how we're building one of the best workplaces in Canadian tech

    We believe every candidate should have a fair, inclusive, and overall great experience when exploring a new role with Thinkific. That starts with outlining our hiring process so you know what to expect every step of the way—click here to learn more:

    Do you have a passion for building customer relationships, with a proven track record of strategically driving revenue growth and delivering results? We're looking for an Account Manager to join us at Thinkific.

    As an Account Manager at Thinkific, you will work closely with our valued Thinkific Plus customers, building relationships to help them achieve their business goals and drive revenue growth. You will play a key role in driving Monthly Recurring Revenue (MRR) per customer, by identifying areas for growth and expansion, taking new products to market and reducing customer churn. Reporting to the Manager, Account Management, you will be part of a dynamic team that has the opportunity to make a real impact on the success of our customers and our business.

    Your goal will be to drive revenue growth among our high-value Thinkific Plus customers. Here's how you'll accomplish this:

  • Drive up-sell and cross-sell opportunities within Thinkific Plus's customer base by acting as a strategic partner to our customers, deeply understanding their business objectives and educating them on how Thinkific can provide additional value to reach their goals
  • Leverage your expertise in sales by creating opportunities and managing an effective sales cycle, ultimately driving MRR growth
  • Collaborate closely with the Customer Success team to effectively manage customer churn by identifying pain points and implementing targeted strategies to retain customers
  • Take new Thinkific products to market and identify Plus Customers for those products
  • Help existing Plus customers achieve their goals by conducting business reviews and developing action plans

    • The person we have in mind likely:

  • Has 2+ years of experience in an Account Management role (with a focus on expansion), and 5+ years B2B sales experience in a fast paced SaaS environment
  • Has a track record of meeting sales quotas in an upsell-driven environment
  • Has experience managing multiple stakeholders within a business to expedite the buying process
  • Is fanatical about customer success– they hold a natural curiosity, tenacity, and drive to help customers solve problems
  • Can successfully manage a portfolio of high-value accounts while consistently meeting revenue growth targets
  • Has a proven track record of conducting thorough account research and crafting effective growth strategies
  • Is familiar with sales methodologies like MEDDICC and Gap Selling or equivalent
  • Has experience using Salesforce or similar CRM
  • Loves to learn and grow. They've found (and keep looking for) ways to level up their skills in this field, whether that's through formal education, gaining professional experience, or maybe even building their own business

    • These things would also be nice, but we think you could learn them on the job:

  • Experience building engagement and lead-generation strategies through campaigns or cadences
  • Comfortable leveraging tools like Salesforce and Excel to analyze expansion-related KPIs

    • The recruitment compensation range for this position is $75,000-$93,000 CAD (plus uncapped commission, targeted at $86,000 CAD annually)

    Diversity, Equity, Inclusion and Belonging & Accessibility

    This is just our initial idea of who we're looking for At Thinkific, we know that people have unique career journeys. If your experience is close to what we've described but you feel that you might be missing a few of the requirements, please still apply We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business.

    We're also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know.

    What you can expect if you join Thinkific:

    An amazing team of talented, passionate, and kind Thinkers. Together, we've built an amazing, award-winning culture —we're a Certified Great Place to Work and one of Canada's Top Small & Medium Employers

    The chance to build, improve, and innovate on a platform that's driving positive impact for thousands of businesses and millions of students around the world.

    A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan.

    Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season.

    Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options.

    Flexible Work . Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there's wifi for a change of scenery.

    Learning & Growth. An annual $1500 USD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities.

    A home office setup so you're ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively.

    Eats and Treats. $50 CAD per month to treat yourself with snacks, lunch, or groceries to cook at home.

    A place where you can bring your whole self to work . We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you

    The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the (Musqueam), (Squamish), and (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to about the original caretakers of the land that you currently occupy.

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